Overview:
Senior Level SAP/ERP Consultant with strong functional, testing, and training knowledge. Ten years as an SAP/ERP Implementation Consultant (Functional, Testing, Training, Instructional Design, and Post Go-Live Support)

• SAP Documentation (creating/recording scripts, business process creation, and instructional design with various industry-used recording tools)
• Routinely promoted through various levels of leadership on multiple different projects
• Exceptionally strong when working in teams, often assume leadership role
• Excellent experience working subject matter experts, management, and all parts of the business to assess needs and create new, updated core business processes
• Over 9 Full Life Cycles (FI/CO, HCM, PS, FICO/HCM functional)
• SME and ability to support and mentor end-users on broad base of modules
• Strong ability to create and present information to all levels of management within an organization
• Strong experience in entire training process (learning needs analysis, design, scripting, development, testing, implementation and evaluation of training materials)
• Trained other consultants and business users on how to access and use the Learning portal, Instructor portal, and Learning Management System (LMS/LSO) to control learning processes and manage the course offerings
• Senior Instructional Designer with broad use of recording tools (Uperform, UPK, Captivate, OnDemand, Assima etc) to both create computer-based training (CBT) and Training Materials
• Used Assima Training Suite to record 81 GL, AP, and FM transactions.
• Performed all duties pertaining to UPK Administrator role, UPK Certified
• Performed all duties pertaining to U-Perform Administrator role, U-Perform/InfoPak Certified. While consulting with RWD Technologies (now General Physics Corp), my FI/CO team was tasked with testing the original UPerform on a live project to create BPPs and training materials for a medical manufacturer, and produce feedback before it was released to the public as an upgrade to InfoPak.
• Experience in Testing in all mentioned modules with use of tools such as Mercury to create and record scripts (eCATT, HPQC)
• Experienced in resource management, meeting facilitation, coaching and mentoring, curriculum design, and document design. Working knowledge of SharePoint
• Excellent information gathering and presentation skills. Delivered Instructor Led Training over 5000 end users ranging from shop floor employees to Steering Committee Members
• Post Production Support Expert (configuration support of defects)
• Certified SAP Tier 1 Production Support (PeopleSoft Legacy Systems, Microsoft Great Plains, SAP Project Systems)
• Customer Service oriented; meets or exceeds clients' expectations

Career Experience:

Client: Confidential,
Created detailed outlines for 7 PS Courses

• Used UPerform to record BPP's encompassing all possible PS scenarios including how legacy systems would interact with SAP after go-live
• Created 7 PS (all Modules including UI) Training Classes based on info from SME interviews as well as previous SAP Audience size ranged from 8 to 300. Courses were developed with the ability to use for new hires going forward after go-live.
• Taught the SMEs soft skills needed to perform training post go-live for re-training sessions, new-hires, etc.
• Provided guidance in the writing and review of SAP course materials. This will included working with the functional team to obtain SME input and to facilitate the overall complete development of materials

Client: Confidential,

• Managed the Creation and Execution of the STARS Training Plan Timeline, Role-Mapping, Outlines, and BPP Creation for ECC 7.0
• Created Slideshows and Initial Kick-Off Documents for leading Town Hall meetings with the business side for Impact and Risk Analysis
• Calculated potential man-hours to create 13 ILT/CBT classes ranging from 1 hr ILT SAP Basic Navigation to 29 hour GL Processing class. (Assumed up to 30 Work Instructions to be created in in Assima Training Suite recording tool)
• Used Assima Training Suite to record 81 GL, AP, and PS transactions.
• Explained to the project team and 5 novice the benefits of using Assima and it's "Cloning" technology. Also taught users how to record and create materials, and Sims in Assima Training Suite. Also taught users how to use the Assima Support Center for logging trouble shooting tickets
• Tasked with all Assima tasks, initial installation, installing upgrades, troubleshooting, all Assima Support Center tickets logged by STARS Training Team
• Spoke with Assima Customer Service, along with my counterparts in the COE for AIG daily about issues with Assima and recording processes that used Microsoft Office products
• Created all General Ledger ILT classes (including AP, PP, Journal Entries, Reporting) using Assima Sims
• Used HPQC for 3 different rounds of Testing taking screen shots for each step of processes ranging from 8 steps to 87 steps
• Calculated number of classes needed for all Instructor Lead, Virtual Instructor Led, or CBT based on location of training Hubs, and locations of the majority of the business users
• Collaborated with key users to develop "to-be" process instructions
• Negotiated the impacts of the Go-Live date being pushed back three times on Training and Production Support

Client: Confidential,

• Served as US UPKAdministrator
• Set Up new users
• Folder Set-Up for "Know It, Do It, etc" mode
• Created/Edited Sims, Work Instructions, and Courses in UPK

Client: Confidential,
Managed development and delivery for Finance, HR and PS programs using tools to track completion and quality

• Collaborated with key users to develop "to-be" process instructions
• Conducted interviews of Business Process Owners, employees and prototype team members in order to validate implemented processes and ensure "outside the system" show stopper impacts were identified and were included in LMP training materials, as well as "New-Hire" after go-live to ensure long term continuity
• Provided guidance in the writing and review of SAP course materials. This will included working with the functional team to obtain SME input and to facilitate the overall complete development of materials
• SAP classroom learning events, delivering training, demonstrating concepts, achieving student participation and effective learning results
• Developed web-based SAP course materials
• Worked with a variety of tools associated with development, management and delivery of SAP courses, i.e. Resite (documentation), Lectora (web authoring), Captivate (simulation), Centra, Docent (LMS), RWD InfoPak, RWD uPerform
• Performed all duties pertaining to U-Perform Administrator role
• Delivered process workshops presenting new SAP process information between each individual site's legacy PeopleSoft/JD Edwards systems
• Delivered effective "virtual classroom" learning events

Client: Confidential,

• Created SAP End User Training Plan to train SAP end-users in SAP basic navigation to in-depth analysis of Asset Accounting/Financial Accounting, Consolidations, GL financials, PS, and logistics processes. Assessed training community, locations, and preliminary risks/issues
• Worked with SMEs to update and finalize create the new SAP FI Business Processes including those that will still rely on data from legacy systems post go-live
• Documented all BPPs pertaining to GL (including AR, AP, Collections/Disbursements, Settlements), SAP Real Estate (both Management of Own Buildings and lease-in premises, and Financial Property Management) in Assima Training Suite
• Organized Super-Users Awareness Sessions for each sector
• Organized the set-up of the UAT testing room (printers, all appropriate tools installed on laptops, 20+ LAN lines available, etc) as well as the logistics involved with testing several areas at the same time
• Calculated number of classes needed for all Instructor Lead, Virtual Instructor Led, or CBT based on location of training Hubs, and locations of the majority of the business users
• Created a preliminary schedule based on number of trainers needed, and based on project\'s travel and expense budget

Client: Confidential,
Role:
With the backing of the North Carolina State Controller, held agency specific ESS/MSS and E-Recruiting workshops for each agency to transfer knowledge and accountability to each agency HR Administrator, Leave Administrator take responsibility for Frequently Asked Questions (FAQ's) called into BEST Shared Services to help sustain the Beacon HR process long term, and limit the amount of on-going calls in BEST

• Worked heavily within the Tiered SAP Support System to resolve extreme cutover issues revolving incorrect total (Leave, etc). Also helped resolve extreme Benefits issue to drive efficiencies, and facilitate best recommended business practices for timely and cost efficient resolutions in SAP ECC 6.0.

Client: Confidential,
Role:
Under the instruction of the North Carolina State Controller (SAP ECC 6.0), created a core help team to deal with abundance of tickets for the Beacon BEST Shared Services Center to help with the Stabilization Period of the Project

• Improved outstanding Tickets from approximately 2500 to 966 in a matter of 4 weeks
• Improved BEST ticket resolution time from 2 weeks to approximately 3 days
• Improved overall SWAT process by implementing mentoring sessions to give a solid knowledge transfer from my knowledge and experience with SAP HR, ESS/MSS, Training and Events Management, and Beacon
• Created a checklist that each ticket was to be followed so that when the ticket was picked up any level (Tier 1 up to Tier 4) next user could see exactly what had been done and what needed to be done to resolve ticket
• Using reports, transactions, Beacon specific tools to manually calculate over-time, shift premium, and leave balances, solved complex ticket issues including mistakes with how the Position was originally set-up in SAP (OM), how the person was originally set-up in SAP (OM), or how the Timesheet was incorrect in SAP and ESS
• Worked with the Payroll Infotypes in certain cases to ensure voluntary and statutory deductions were properly deducted from gross pay
• Worked with CAT_2 and CAT_DA to make sure that TM was entered correctly and released before cutoff dates
• With the backing of the North Carolina State Controller, held agency specific workshops for each agency to transfer knowledge and accountability to each agency HR Administrator, Leave Administrator take responsibility for Frequently Asked Questions (FAQ's) called into BEST Shared Services to help sustain the Beacon HR process long term, and limit the amount of on-going calls in BEST
• Super User/Trainer - Conducting and supporting training for all levels of Beacon TM, OM, Workflow, PA, BI Reporting, and Benefits
• Using my knowledge of SAP FI to help and create and support log of possible interface issues between existing AP,AR system (JDE Enterprise One and PeopleSoft Financials) and create blueprints of the SAP Financials phase of Beacon

Client: Confidential,
Role
Ran all aspects of Change Management with all 48 agencies. Communicated weekly with Team Leads of all 48 agencies on training updates, business process changes, schedule updates, etc

• Built strong relationship and rapport with the Team Leads, SMEs, and functional consultants through on-time and accurate communications
• Developed a very positive reputation and established myself as the "go-to SME" with all questions involving materials and training questions
• Worked with Training Solutions Center members, Training Leads, and Project PMO to improve overall organization and efficiency in the Training Solutions Center
• LMS Support - Assist users with log-on issues, Support of trainers (adding students, assuring correct class attendance)
• Back up consultant for all daily/weekly/monthly/quarterly updates to ESS/MSS
• Daily monitoring of the Training Parking Lot Questions to assure accurate answers between the Functional team and the end users
• Troubleshooting of SAP GUI Issues
• Conduct Beacon end-user training and navigation for OSC Beacon classes
• Provide support for ongoing training materials development in SAP
• Provided instructor assistance in BI/BW Reporting courses

Client: Confidential,
Role:

• Work with Training Solutions Center members, Training Leads, and Project PMO to improve overall organization and efficiency in the Training Solutions Center
• Improved process for all orders to OfficeMax broken down by class, number of books, and location
• Coordinate and participated in weekly inventory Count for Beacon materials
• Analyze OfficeMax Shipping Logs to ensure accurate deliveries
• Organize up to date tracking, analysis, and projections of all materials for all Beacon HR Classes
• Organized materials sent to OfficeMax for Transition Center Binders
• Oversee data entry of all materials available for each site to ensure and accurate, real-time count of materials on-hand
• LMS Support - Assist users with log-on issues, Support of trainers (adding students, assuring correct class attendance)
• Troubleshooting of SAP GUI Issues
• Problem Resolution Management
• Manage business requirements analysis support for ESS/MSS/Portal
• Conduct Beacon end-user training and navigation for OSC Beacon classes.
• Provide support for ongoing training materials development in SAP

Client: Confidential,
Role:

• Gave guidance and improved end-user process from current legacy system (PMIS) to fit how the processes would fit in SAP ECC 6.0.Created and maintained data for Training and Events Management
• Created and maintained all initial Infotypes for all 48 State agencies scheduled to go-live during phase I and Phase II
• Creation and maintained OM. PA, and Benefits Infotypes
• Created Test scripts for all PA Workflow Items (New Hire, LOA, Transfer, Non-Beacon to Beacon Transfer)
• Created Test scripts for all OM (Creation of New Position) Workflow Items
• Created Workflow Approval Process (Initiate, Agency Approval, Office of State Personnel Approval, Funding
• Manager Approval (if necessary), Completion by Best Shared Services
• Served as training materials consultant for Beacon Organizational Management (ESS/MSS, Benefits) Classes
• Developed Concepts, Exercises and Quick Reference Cards for SAP Workflow Workshop
• Worked with the SMEs and technical resources to obtain all business information needed for class materials.
• Develop functional and best practice business process knowledge
• Ability to work in a very dynamic environment with very strict deadlines
• End users sessions for SAP Workflow Workshop for Group I and Group II end users

Client: Confidential,
Role:

• Provided functional input and SAP guidance to 10 configuration Managers on the Army\'s mySAP Business Suite
• Used real-life examples from my SAP experience to answer questions about the available functionality that SAP brings in Finance, HR, PS, Shipping and Distribution, and Warehouse Management
• Answered Parking Lot Questions, and followed up on all post class inquiries from students on SAP sites to get more information (SAPhelp,etc)

Client:Confidential,
Role:
Served as a functional and training consultant for SAP FI/CO implementation of SAP ECC 6.0

• Served as instructional designer and trainer for the FI/CO, FM, Supply Chain (MM) and Master Data groups
• Develop software simulations or scenario-based learning materials using Adobe Captivate
• Product Costing and Material Valuation
• Contract and Profit Center Financial Accounting and Funds Management
• Implementing the new Teleflex Costing Process (Production Line Cost Center - Direct Labor and Fringes Benefits, Direct Charges (Fixed or Variable), Allocated Charges from Indirect Cost Centers
• Coordinated User Acceptance Testing workshops on behalf of client
• Worked in the testing of new releases within SAP
• Performed integration testing across FI, CO modules using Solution Manager
• CLOCO Developed Closing Cockpit Process Functionality for Managerial Accounting
• Mass Costing Runs Individual and Mass
• Supported the design, construction and implementation phases of system process development for FI/CO modules
• End-user Train the Trainer and Vistex Production Support for Phase I of go-live

Client:Confidential,
Role:
Supports the design, construction and implementation phases of system process development the areas of Collections & Disbursements in 4.72 SAP Insurance

• Recommends improvements to training strategy, or process by applying knowledge of business processes in FI/CO areas
• Provides design and analysis of business reporting, data structures, process mapping
• Worked with the SMEs and technical resources to obtain all business information needed for technical writing documents
• Manages procedure standards and naming convention changes
• Organize Process flows for Legacy systems that will still exist after go-live
• Provide input into performance management discussions of project team members
• Provide guidance and support for team members
• Expert Captivate User. Documented 25 transactions within the FSCD modules,
• Payment on Account, Payment Locks, Write-Off Approval, Write Off of Book-to-Bill Difference, Disbursement, Insufficient Funds / Working Loss Funds, Account Balance

Client:Confidential,
Role:

• Worked as a consultant in the areas of Collections & Disbursements, and FICO, in SAP R/3 4.7
• Developed templates for concepts, exercises and course outlines and assisted in setting up system standards
• Responsible for developing/updating course outlines for Collections, Payments, and HR modules
• Worked with the SMEs and technical resources to obtain all business information needed for technical writing documents
• Worked with SMEs and Change Management team on finalizing and improving the process flows for GL
• Edited BPPs for accuracy and recording new BPPs using OnDemand authoring tool. Worked on simulations, exercises, quick reference cards and concepts for Insurance and finance modules
• Developed simulations using Adobe Captivate
• Developed Concepts, Exercises and Quick Reference Cards for SAP Navigation

Client: Confidential,

Role: SAP HR Training Developer (April 2006 - June 2006) Baltimore, MD

• SAP Courseware Developer for Human Resources/Payroll
  Worked with the SMEs and technical resources to obtain all business information needed for technical writing documents

• Coordinated with Project Manager on all aspects of Change Management
• Development of Web based and Instructor Lead Courseware
  Courses consist of 10-40 transactions per class
  Key player in the integration between the Training and Functional Team
  Support the Functional Team with the use and application of RWD Infopak
  Expert in creating Parent and Child documents using RWD Infopak
  Responsible for Reviewing and Updating Role Definitions with Subject Matter Experts Input

Company:Confidential,
Role:

• Member of SAP FICO Implementation Team: Head of Training: Product Costing, Implemented SAP R/3 4.7 CO Module
• Participated in 5 SAP roll-outs: obtained thorough knowledge of SAP, Carpenter Co. and their products during first roll-out: took over all aspects of training SAP users during second roll-out: now in coordinating all aspects of converting chemicals from JD Edwards to SAP cost analysis for our Richmond, activity rates, product costs
• Worked on a team of 15 people to implement the SAP accounting system into several Plants across North America and Europe, converting from UNIX accounting to SAP. 1 of 6 cost accountants.
• First to arrive on new site. Responsible for obtaining the initial data used in the conversion. Worked with pouring managers, bedding managers, engineers to assure integrity of data
• Provided detailed explanation of Variance between standards costs in UNIX on a per board foot basis as compared to what would show in SAP in a per board foot basis)
• Provided Detailed explanations (% variance which was attributed to labor, selling and administrative costs) of variances to explain the effect on the Profit and Loss statement. Enables explanation of drastic changes in pre and post Profit and Loss statement
• Expert in Creating Materials Master (MM) and Routing Tables for raw materials in the Bill of Materials (BOM) for each finished goods at each plant for use at all profit centers
• Times machine, both variable and constant, to load into SAP for capturing machine costs in Routing Tables
• Perform monthly cost analysis using such tools as legal and profit values, costing runs, marked costs, and releasing costs, and transfer prices on all different products within each cost center
  Configuration on FI (GL) and CO (Product Costing, CCA) and Material Master
• Work with division accountants and the regional controller in achieving the most effective cost of products
• On-site for 4 plant go-lives
• Post-production support: Managed, scheduled, and coordinated the first 2 post go-live month end closings/reconciliations for each go-live site trouble shoot and resolve post roll-out problems that arise
• Consulted accounting department on use of General Ledger (FICO) transactions: month end journal entries: accruals: rebates
• End-User training: Developed user manuals as well as PowerPoint's, and take-home material for training in a classroom setting as well as developed materials/scripts for on-the-job training of all customer service employees and members of the accounting staff as well as the plant manager on how to use SAP
• Lead Training role for Materials Management process manufacturing (chemicals): receiving raw materials, receiving finished goods, info records, purchasing, creating purchase orders, converting purchase orders
• Trained with the Controller/VP of Carpenter on the everyday aspects of the fixed income and general ledger of a privately held international chemical manufacturing company
• Extensive use of ERP systems including SAP, UNIX and JD Edwards
  

• Bachelor of Business Administration
• Graduate law courses centered on obtaining Juris Doctor (JD)

College Athletics:

• Virginia Tech Hokies Football
• Played Offensive Guard/Center
• Earned Iron Hokie honors in 1999 and 2000 for achievement and dedication in the athletic performance
• Honorable Mention Big East All-Academic

Extra Activities:

• Avid Special Olympics Volunteer
• Volunteer Middle School Basketball Coach, Bailey Bridge Middle School, 2008-2009 Chesterfield
• Tournament Champions

Additional Skills:

• Outstanding people skills
• Excellent presentation skills
• Excel at performing multiple tasks at one time in a fast-paced and dynamic environment
• Very organized, detail-oriented, able to handle pressure of deadlines