Chief Information Officer Resume
Westerville, OH
Chief Information Officer
Business and Technology visionary with proven expertise in designing and deploying robust, high-performance IT architectures across a diverse set of technologies – internet, client-server and mainframe environments. Demonstrated ability to manage the entire life cycle of large-scale integration, custom application and ERP projects using a variety of implementation methodologies. Strong record of success building IT departments and organizations as well as managing teams of software professionals delivering mission-critical products and services. Business-driven executive with over twenty years experience, twelve at the executive level, managing budgets and resources to support the goals of the organization. Effective communicator at all levels within the business.
- Business and Technology Alignment
- Enterprise Architecture and Integration
- Acquisitions and Divestitures
- Vendor and Contract Management
- Budget and Financial Management
- IT Strategy and Planning
- Application Development
- ERP Implementation and Upgrades
- Project and Portfolio Management
- Business Process Redesign
Confidential, Columbus, OH11/2007 – Present
Senior Vice President and CIO
Recruited by CEO as the first IT hire after divestiture from parent company, Accor North America, to build a new IT organization, then transition and manage IT Services for the new $350 million hospitality company with over 340 locations and 4,000 employees nationwide.
Accomplishments:
- Deployed new Property Management System to over 340 locations is less than five months. Prior to deployment, was responsible for production selection, contract negotiation and customization to Red Roof needs
- Build-out of new corporate office, application infrastructure, local/WAN network service for 200 staff and Springfield Contact Center for 70 staff
- Implemented Oracle E-Business Financial Suite in 5 months and ADP HR, Payroll and Timekeeping for 4,000+ employees in less than 6 months
- Implemented new Central Reservation system, redroof.com website, Customer Relationship Management system, Business Intelligence infrastructure and Sales Force Automation software while concurrently building-out new Data Center
- Replaced frame relay network with new MPLS network and VOIP services for 350 sites increasing bandwidth 25-fold while lowering voice service costs by over 20%.
- Rolled out new Wireless network infrastructure (HSIA/Wifi) to over 200 corporate locations
- Virtualized a majority of the server environment achieving a 4 to 1 server reduction
Confidential, Bethesda, MD11/2005 – 11/2007
Program Director
Recruited by the CFO to manage a $250M, 10-year investment program to modernize the administrative applications at the National Institutes of Health, a $28B organization comprised of 27 separate institutes and Centers and one of eight health agencies that make up the U.S. Department of Health and Human Services.
Accomplishments:
- Successfully deployed Oracle’s E-Business Suite and other commercial software packages to support the budget, finance, procurement, contract, asset management, travel management, fleet management, inventory and warehouse management business functions.
- Executed successful Change Management strategy to manage release of new applications to over 3,200 users across 55 new system roles
- Managed the security program for the enterprise applications ensuring compliance with all federal laws and regulations related to the Federal Information Security Management Act, Federal Financial Management Improvement Act, Government Performance Results Act, OMB A-123 internal controls (federal equivalent to Sarbanes Oxley). Successfully completed full Security Certification and Accreditation for the enterprise systems
Confidential, McLean, VA 10/2004 – 11/2005
Senior Manager
Directed Operations Support for the Unified Financial Management System, a $500 million program to modernize the finance, procurement and asset management systems at the Department of Health and Human Services.
Accomplishments:
- Established and led team of 30-35 functional and technical consultants to provide business application, technical, software development and help desk support
- Established standard operating procedures for problem management, change and release management, testing, operations and maintenance, disaster recovery and security policy and procedures
- Supported operations for the Centers for Disease Control and Prevention and Food and Drug Administration
- Managed all aspects of client engagements: scopes of work, budgets, deliverables, performance management, client relationships, project plans
Confidential, Dallas, TX5/2002 – 10/2004
President
Led consulting company that specializes in the Oracle E-Business Suite Applications marketplace providing leading expertise in upgrades, implementations, database administration, architecture, performance tuning and development.
Accomplishments:
- Drove revenue growth over 200% for two consecutive years by growing consultant base from 5 to over 40 consultants. Oversaw all aspects of the business: accounting, legal, marketing, communications, human resources, vendor relationships, and delivery
- Ensured that client projects were delivered on-time and within budget; managed the consultant teams
- Technical leadership of 35 consultants and 40 federal employees to implement Oracle’s E-Business Suite and Gelco Travel Manager for the National Institutes of Health (NIH), ensuring schedules and user requirements were met. Project budget in excess of $70M
- Designed, developed, deployed and supported the web-based software and architecture used to deliver enterprise systems to NIH
- Implemented Quality Assurance program and tools suite
- Assisted in creation of the Solution Beacon’s Software Development methodology to ensure quality delivery of implementations and upgrades. The methodology encompassed Project mission, business requirements, technical design deliverables, software coding/documentation standards, quality assurance testing, software/system deployment and transition to operations support
- Established the Federal Government practice servicing the NIH and the Department of Homeland Security’s Transportation Security Administration (TSA).
- Obtained Oracle Certified E-Business Suite Partner status for the company
Confidential, Dallas, TX 1/1999 – 5/2002
Vice President, IT Development
Managed IT development services for the US division of Accor, the European leader and one of the world’s largest groups in travel, tourism and corporate services. Responsible for working with Vice Presidents of the business units (Finance, Marketing, Operations, HR) to ensure that IT efforts were aligned with business goals and that systems were developed to match business requirements.
Accomplishments:
- Implemented Oracle E-Business Suite 10.7 financial and procurement modules and managed upgrade to 11i for Motel6
- Managed the merger and IT consolidation of Motel 6 and Red Roof Inn staff and infrastructure
- Successfully executed multiple major system migrations:
- Migrated Red Roof Financial and Procurement systems from PeopleSoft to Oracle
- Migrated Motel6 to PeopleSoft HR/Payroll system from legacy Wang system
- Migrated Motel6 reservation system to Red Roof Central Reservation System
- Migrated data center operations from Columbus, Ohio to Dallas, TX
- Migrated legacy Cobol applications to 3-tire open system environment
- Re-designed and re-developed eCommerce sites for Motel6.com, Staystudio6.com and Redroof.com
- Grew development team from 7 to 30 developers to meet the needs of the business while reducing overall costs by elimination of costly outsourcing arrangements
- Introduced comprehensive Change Control Board and Change Management concepts through the implementation of documented policies and procedures, full life-cycle methodologies for ERP and custom software development, Quality Assurance testing and Version Management
- Supported the technical infrastructure for the reservation call center system, data center and help desk
- Ensured enterprise systems architecture was cohesive and comprehensive through proper selection of programming languages, development platforms, corporate reporting systems, corporate scheduling/monitoring applications, tools and hardware
Confidential,McKinney9/1994 – 12/1998
Principal Consultant
Owned and operated a small consulting company that specialized in providing programming, product development and consulting services to companies such as Motel6, Sealand Corporation, M&I Bank of Wisconsin, Travelers Express, Intervoice-Brite, EDS Corporate Credit Union Services, The Data Warehouse Institute and Ebby Halliday Real Estate of Dallas.
Confidential, Dallas, TX11/1993 – 9/1994
Senior Systems Engineer
As a Senior Systems Engineer, applied knowledge and expertise to solve business issues for external clients and provided sales support working on proposals and bids and instruction/mentoring to internal staff.
Confidential, Plano, TX7/1988 – 11/1993Advanced Systems Engineer/Project Leader
As an Advanced Systems Engineer, provided leadership and support for a variety of complex systems and projects requiring technical analysis, design, coding, and implementation on both mainframe and microcomputer platforms within the EDS Credit Union Services division. Primary duties included assessment and evaluation of new technologies for application in credit union environment.
Confidential, San Antonio, TX7/1985 – 7/1988Assistant General Manager
As an Assistant General Manager, was responsible for all aspects of the cafeteria operations. Duties included ordering food supplies, checking quality of received goods, management of daily menu, oversight of food production and quality, staffing, customer issue resolution.
EDUCATIONAL EXPERIENCE/AWARDS
M.S. Information Systems
B.S. Information Management
Federal CIO Certificate Program
EDS Systems Engineer Development Program
Accor North America President’s Recognition Award