Desktop Support Technician with Extraordinary Troubleshooting skills

29+ Years Expertise in PCs and LAN Networking. Have met the highest quality of standards.
Quality assurance and detail oriented. Excellent communications skills, both written and oral. Effective leadership skills, able to motivate team members. Can work independently & be very innovative as evidenced by my initiating the development of 1st Customer Support Department at Upstate Computer Shop in Utica, N.Y. People person, team player, trustworthy, cooperative, fast learner, organized, efficient leader, never idle, go-getter... can speak & understand Italian.

SKILL SETS:

Thoroughly familiar with using:

Microsoft Word (2 Semesters)
Microsoft Excel (2 Semesters)
Microsoft PowerPoint
Microsoft Access
Microsoft Outlook
Microsoft Outlook Express

Experienced with troubleshooting Microsoft OS's from DOS to Windows 7, & all MS Office software.

RELEVENT EXPERIENCE:

02/02-Present: Confidential - Subsidiary of Confidential, Holland, MI. & Fairhope, AL
Computer building & repairs
Owner / Manager

Owned, operated and managed a business involved in building custom PCs for use in the Music recording business and repairs of the same.
Provided unparalleled service & support to all of my clients and customers.
Supported Cakewalk Sonar, Cubase & Pro Tools software packages by telephone.
Oversaw that all requests for problem resolutions were completed, cradle to grave.

04/10 - 11/10: Confidential, Mobile, AL

Short and long term IT staffing IT Desktop Support Specialist

Involved in supporting the users at the Emergency Response Center set up by BP in Mobile, AL. during the oil spill after the Deepwater Horizon Oil Rig accident.
Ensuring that the users were Set-up to access the LAN and wireless network, and have printer and plotter access through our print servers. VPN also used.
Also set-up user accounts in MS Outlook, installed software & driver software on PCs for users and offices ... and technical support by telephone.

Confidential, Holland, MI

Manufacturer of appliance control assemblies Diagnostics Technician

Performed diagnostic repairs on all function tester failures on two production lines of microprocessor-controlled oven controls for GE, Amana, and Sears products.
Kept track of repairs through Repair Data Collection forms.

Confidential, Wilmington, DE
Onsite and in-house computer service based retailer
P.C. Repair Technician

Repaired 80286 to 80386 and peripherals, and became very familiar with RS-232.
"Go-to guy" for clients with mini-computers problems, e.g., the DEC 11XX series
Specialized in repairing monitors & printers and Novell network installations.
Monitored depot level repairs and shipping.
Gave excellent technical support through telephone contact.

PREVIOUS EXPERIENCE:

Programmer (part-time) at Confidential... while studying there for 2 years.
PC Service Manager at Confidential in Wilmington, DE
PC Technician & later Customer Service Dept. Head at Confidential in Utica, NY
Electronic Countermeasure Senior Technician (SSgt. - E5 grade) in Confidential

Supervised and trained 3 shifts with 25 - 30 airmen.
Had secret level security clearance.
NCO Supervisory & Trainer School trained and experienced.
Honorably discharged

EDUCATION:

Bachelors of Science in Computer Informational Sciences with a concentration in P.C. and Network Management (Anticipated graduation date - Dec. 2013)
Two years coursework in Electrical Engineering
Two years coursework in International Studies
Associates of Arts Degree in Management
Associates of Science in Electronics Engineering Tech
Ready to take A+ Certification & Network+ Certification

HONORS AND VOLUNTEER ACTIVITIES:
Honor Graduate from Confidential, Keesler AFB, Biloxi, MS.

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