Summary

IT Professional with outstanding communication and public speaking experience, expert skill level obtained from a decade of Windows Administration, support, Documentation, deployment methodologies, admin side script writing, active directory management and general desktop analyst skills.

Confidential

IT Consulting

Network Administration / SSCM Power Admin / Level 3 Technical Support Software debugging.

IT Administrator provided to hundreds of home users, professionals and business clients. Including but not limited to: network setup, server hardware/software support with need assessment planning, software rollouts, system upgrades and remote management. Side projects included Website design, server administration, image creation, and backup standards.

Responsibilities include:

• Network Administration
• Group policy management local server
• Creation course material and leading classes for clients.
• Video creation conference setup, SEO, and custom web portal creation for over ten clients.
• Microsoft Developer currently testing Windows 8 Beta for future deployment and application compatibility due to the nature of the possible high impact of change caused by complete revision of the security architecture.
• High Level of knowledge and extensive experience of Microsoft Deployment Toolkit MDT 2008 -2012, SCCM and creating custom solutions for complex environments.
• Actively support, setup and understand every aspect of Microsoft XP, 7, 8, Server 2003 - 2008r2, Hyper-V, Windows XP Virtual Machine, Server 2003, 2000 SSE, SSCM, SMS 2003, SSCM 2007 2012 Active Directory
• Researching and implementing Hundreds of other facets of IT technologies to meet constant change of needs for clients.
• Provide Apple software OSx support and basic apple LAN hardware troubleshooting for select clients.

Confidential

Network Desktop Support Level III - Application distribution OS creation/deployment lead

Information technology support and team lead for corporate SMS/SCCM in a 3000 user environment that provides testimony along with economic and financial analysis to attorneys in all phases of commercial litigation and regulatory proceedings. Position encompassed managing, administering and supporting numerous aspects of technology in a mixed software and hardware environment with a primary focus on testing, installing, implementing and automating the creation process and of deployment images, custom software distribution packing scripts while organizing appropriate IT teams to leverage personnel resources to automate distribution systems and create a true zero touch approach for re-imaging problematic desktops virtually eliminating user data loss and helpdesk troubleshooting efforts over 20 minutes SLI This process was also implemented on certain windows servers and virtual machines.

Responsibilities include:

• Active Directory, Group Policy, Server 2003 - 2008R2, Virtual machines, Image creation, SSCM 2007, Windows7 rollout, assessment planning data and software user state migration.
• Hardware and software upgrades, project planning including data encryption throughout the firm meeting Massachusetts Data Encryption Law 201 CMR 17.00
• Managing software distribution projects including Microsoft Security upgrades and standard desktop software on global basis. Prioritize and coordinate security patch and software testing schedules and distributions.
• Created custom asset inventory reports and dashboards for use in planning corporate
• Created packages, collections, and advertisements for distributions.
• Tracked penetration and analysis of distributions to meet Service Level Agreements.
• Maintained and upgraded system inventory software on 20 servers in the global inventory network.
• Met with internal clients to assess needs, identify key challenges, and define project scope and deliverables for software application deliveries.
• Created and maintained Active Directory groups to target specific user communities for applications.
• Evaluated new software for compatibility with existing standards and inclusion with new desktop image.
• Designed and maintained end user web interface and documentation.

Confidential

Team Lead - Level III Technical Administrator

• Support all desk side activities including laptops, desktops, printers, scanners, blackberries
• Create and maintain application security standards throughout the firm
• Align the PC support procedures and standards with corporate IT
• Implement, design and enforce corporate and regional IT policies, standards and procedures.
• Participate and supporting regional and global MIS projects summits, regional events, M As
• Deliver superior customer service by using advanced methods of team motivation to proactively exceed expectations

Confidential

Team Lead - Level II Technical Administrator

• Training and implemented HIPPAA Compliance testing and network application compliance regulation for standardization and project rollout
• Support and maintained all desktops and laptops hardware and software in Microsoft/IBM/Dell environment for 300 users in multiple locations
• Responsible for client account administration, application support, and various hardware/software support in a dynamic/expanding environment
• Anticipated and pro-actively supported the organizations technology demands.
• Delivered technical update trainings to fellow analysts

Business Coursework:

• Fundamentals For Strategic Planning
• 2009 Redefining Organizations
• Information Technology Management
• Strategic Team Alignment
• Direct Marketing
• Advanced Direct Problem Resolution Management

Implemented, Supported, Maintained Administered:

• Microsoft Windows 3.x, 95/98, NT 4.0, 2000, XP, Vista,7,8
• Microsoft Windows Server 2k 2008R2
• Microsoft Office 97, 2000, XP, 2003,2007,2010
• Microsoft System Center Configuration Manager
• Microsoft Developer Studio
• Microsoft Deployment Toolkit 2008 -2012 Advanced Knowledge Script Writing
• Microsoft SQL Server
• Active Directory
• Exchange
• Windows Deployment Services
• Command Line tools- Diskpart, Devcon, WMIC
• Adobe Dreamweaver
• Group Policy Group Policy Preferences
• Grub Loader
• Advanced Disk Recovery and management of machine HALs
• Windows Management Interface WIM
• VB Script
• Install Shield
• Macrovision Admin Studio
• Heat Call Tracking Software
• Norton Ghost
• Cisco Systems VPN
• Mozilla Fire Fox/Internet Explorer All Versions
• SMS
• Norton Utilities/McAfee Virus Scan All Versions
• Red Hat Linux
• Lotus Notes Mail
• VMS
• Oracle
• Reflections
• Wordpress, Drupal HTML
• Track It 8. Call tracking software
• Norton PC Anywhere
• Macromedia Flash
• Apache Web Server
• Lap Link 2000
• Palm Desktop
• Various instances of Proprietary Software
• IBM ,Dell Toshiba Laptops/Desktops/Servers
• Generic Laptops/Desktops/Servers
• Blackberries, Palms and many other hand held devices
• Linksys Cisco switches, hubs routers
• Dial up, DSL, Fiber Optic and Cable Modems
• HP Laser Jet Printers ,All In one printers, Scanners and more