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Dispatch Customer Logistics Supervisor Resume

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Southgate, MI

SUMMARY

Accomplished professional with extensive experiences in managing logistics programs. Astute in identifying operation requirements, creating action/implementation plans and effectively coordinate with cross-functional teams to achieve objectives. Skills in material management and inventory reconciliation. Demonstrated ability to implement effective process controls and quality improvement initiatives. Career history of providing superior staff development and client services.

KEY PROFICIENCIES
  • Team Building & Employee Training
  • Purchasing/Inventory
  • Budget Management
  • Cost Containment
  • Quality Assurance
  • Expense Control
  • Safety/Training & Management
  • Facility Coordination
  • Production Planning/Forecasting
  • Dispatching and Route Management
  • Warehouse Operations
  • Labor Analysis

ANCILLARY SKILLS

  • Ford & GM Smart System, GM MGO System
  • OSHA/DOT Regulation
  • Covisint (Chrysler)
  • SAP/AS400
  • Import & Export Freight
  • Ford Stars System
  • SOX Auditing
  • WMS - Crystal Reporting, CMMS
  • GM Deljit/ASN System/EDI
  • Oracle/J.D. Edward
  • Return Material Authorization (RMA)
  • Retail Sale/Restaurant Sales
  • Practical knowledge of 6 Sigma

EDUCATION

MBA in Management
BS in Community Development with a concentration in Public Administration

EXPERIENCE

Confidential, May 2011 - Present
MM - Material Management Analyst for Ocean AP
Position Description:
Responsible for Managing Material from conception to final port, for Asia Pacific Areas. In additional, maintain close relationship with General Motors Suppliers for weekly releases.

  • System: SCM (Supply Chain Manager), MGO (Material Global Optimization), Telnet.
  • Experience with (FCL, LTL, CNT)
  • Deljit: Delivery Just In Time/Firm Customer Order Release to Supplier.

Confidential, Nov 2010 - April 2011
CLM-Operations floor Supervisor Lansing, MI
Position Description: Responsible for all aspects of operations and account management. The CLM is primarily responsible for the leadership of direct reports as well as the attainment of daily operational goals and objectives within an assigned GM account.

Responsibilities include but are not limited to:

  • Attainment of productivity goals resolving customer issues
  • Quality Assurance
  • Safety Management and reporting
  • New UAW Employee training and employee relations solutions
  • Focus on delivery of continuous measurable improvement to the customer.
  • Ensure functional area meets all productivity goals and objectives
Confidential, April 2009 - Nov 2010
CLS - Dispatch Customer Logistics Supervisor Lansing, MI
Responsibilities include but are not limited to:
  • Performance management of direct reports.
  • Route Management, (Android, Magna, Yazaki, Dakkota, Bridgewater)
  • Employee relations/issue resolution for Union Workers.
  • New employee training
  • Disciplinary actions, Quality assurance
  • Customer satisfaction/problem resolution
  • Ensure functional area meets all productivity goals and objectives
  • Safety Training and reporting

March 2007 - April 2009 Confidential
Regional Inventory Supervisor Kennesaw, GA

  • Responsible for monitoring 10 branches within Southern and Gulf States
  • Conduct job hazard analyses for truck drivers and warehouse personal.
  • Planning and forecasting new advertised titles for upcoming seasons
  • Identifies and develops process improvement opportunities
  • Direct or assist in the recruiting and hiring process for inventory personnel
  • Audit the execution and disposition of donations, value packs, damages and destroys
  • Ensure inventory levels are adequate to meet daily production demands
  • Audit out of stocks on advertised, high revenue, titles
  • Ensure branches have correct product pricing, title availability for fairs
  • Manually and/or electronically, track shipping and receiving of inventory items in branch
  • Maintain daily score card report on distribution, inventory, safety, in addition to a regional scorecard and financial reports using Excel and Word.

June 2005 - March 2007 Confidential
Logistics Supervisor/Buyer Powder Spring, Georgia

  • Developed and implemented a comprehensive safety program that significantly reduced accident-related to time lost.
  • Report workers compensation, auto liability claims to insurance carrier.
  • Manage and track all reported claims.
  • Communicate year-to-date and year-over-year progress in claims activity to managers and employees.
  • Supervise fleet-related compliance including company and DOT requirements.
  • Complete Self-Audit once per month to help ensure compliance with SOX and OSHA regulations.
  • Conduct field audits to ensure employees are following safety guidelines.
  • Negotiates rate discrepancies, credit or billing adjustments and invoice reconciliation when required.
  • Reviews contract and quote proposals, negotiates contracts within budgetary limitations and scope of authority to optimize budget using QAD.
  • Developing bidders lists to qualify or disqualify suppliers - (based on parts cost, production time and delivery)
  • Purchase copper, heavy duty equipment (lull, scissor lift, forklift, container, dumpster, skid steer loaders, art wheel loader, ride-on broom, mine excavator, tractor loader) as well as equipment for new HVAC installation
  • Coordinate with part sales, technicians and customers to ensure adequate parts support for service and installation operations.
  • Process inventory transfers and purchase order receipts in the Branch Service System (BSS) and resolve inventory discrepancies. Process Return Material Authorization (RMA's) and gather parts for supplier returns (RMA's)

January 2003 - June 2005 Confidential
Inventory Control Analyst Atlanta, Georgia (Company Relocated)

  • Assist with AS400 conversion, from PLION Inventory control system.
  • Coordinate with operational depart to ensure inventory accuracy, loss prevention, and service objectives are met.
  • Ensure compliance with OSHA regulations is followed.
  • Responsible for maintaining accuracy and the integrity of the inventory
  • Maintain and directs scheduled cycle count programs daily. System used (PASSPORT)
  • Investigate all customer complaints and inventory discrepancies
  • Audit inventory related issues concerning order release, order fill, picking, and replenishment, shipping and receiving
  • Manage assigned client accounts
  • ISO-9002 certification: follows, initiates, and promotes the requirements of this program and quality of service to our customers
  • Travel 20 - 30% of the time

January 2002 - December 2002 Confidential
Warranty Claims and Support Supervisor (Contracted By Image Masters) Auburn Hills, Michigan

June 1995 - January 2002 Confidential
Call Center Supervisor(Contracted By: MSX Int'l) Livonia, Michigan

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