Career Objective

Seeking a full-time position within a company where professional experience, education, and abilities would be an advantage to the growth and mobility of both me and my employer.

Experience and Achievements

Confidential, Nov. 2010-Present

Supervisor/Trainer - Call Center Services

Assist Medicare Health plan members understand their benefits and how to access them.
Train and guide call center agents to execute their tasks. Monitors agents, calculate call center performance, and analyze results. Prepare and develops schedules to control adequate staffing levels.
Focuses on proactive and timely problem resolution of both organizational and member based issues.
Documents and responds to all issues presented by internal departments via Contact Service Form (CSF), Internal Service Forms (ISF) and e-mail as needed to facilitate the internal resolution and documentation of provider related issues in a timely manner.

Confidential,May 2011- June 2011

Medicaid Eligibility Patient Advisor (Temporary Position)

Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity application.
Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.
Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately. Document progress notes to the patient\'s file and the hospital computer system.

Confidential,Nov. 2008-Nov 2010

Case Manager/Social Services Analyst I

Interviewed clients/applicants to obtain information, assess employment and educational history, work abilities, training interests and to determine support services needed.
Serves as case manager for assigned caseload; records findings, recommendations and services provided; completes case record forms and necessary correspondence in connection with assigned cases.
To determine appropriate Federal funding sources to be used in offsetting State General Funds for funding child care costs administered by the Office of Community Services.

Confidential,Jan. 2007-October 2008

Post-Closing Agent
Reviewed application packages to determine all necessary documentation and paperwork were completed and filed.
Maintained loan application flow charts and advised manager of any processing problems to help ensure that files were completed on a timely basis.
Prepared loans for closing and set up post closing documentation files.
Coordinated special projects as requested; performed other duties as assigned; provided technical support; created and maintained databases; developed spreadsheets.

Education

Advanced Diploma
Bachelor of Arts in Sociology
Masters of BusinessAdministration (MBA)

special skills Summary

Proficient in Microsoft Word
Proficient in Microsoft Excel
Proficient in Microsoft PowerPoint
Superior client service skills
Sensitive to procedures
Verbal and written communication skills
Independent and team oriented

References - Available upon request

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Supervisor Resume

Orleans, LA

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