Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently but also a team player and exceeds expectations. Able to handle multiple priorities, utilize my education and experience while allowing opportunity for growth.

Education

Relevant Courses : Human Services

Business Clerical Certification

Business Clerical Administration
Human Resource Administration
Financial Administration

Key Skills

Office Skills:

• Upper level Office Management
• Customer Service
• Organizational
• Scheduling
• Office Administration
• Leadership
• Team Building
• Vocational
• Policies/Procedure
• Travel Coordination

Computer Skills:

• MS Word Publisher
• MS Word /Excel
• 10 Key
• Email
• Quick books/Payroll data
• Data-Entry
• Power Point
• Faxing/Coping
• Oracle Database

Certificates/Licenses and Awards

Valedictorian of Business class 1999
Regional Student Achievement Awards of Job Corp
Internship PBX Corporate America HR Department
Adult CPR and First Aid
Med Certificate
Satori / Sama Training Certificate
Essential Learning Training Certificates

Experience

2012- Current Confidential, Rolla, Mo
Addiction Recovery Specialist
Provide service for adolescent /juvenile teens with co-occurring substance abuse. Conducted group education pertaining to recovery. Complete paper and electronic confidential documentation daily concerning clients. Log new medication in client log book. Administer UA periodically when instructed to and during any off site pass. Provide safety and clean environment for clients. Follow Policy and procedures for client’s treatment. Self administrate medication and administer psychotropic medications to clients. Display a positive behavior to all clients. Provide face to face mentor-ship as needed. Administer room checks when ordered. Processed and generated billing for all clients rehabilitation groups during treatments. Attended AA meetings and NA meeting with clients. Responded to emergency calls involving the safety of clients. Followed all HIPPA and State laws requirements pertaining to therapeutic care program for teens.

2011- 2012 Confidential, Rolla, Mo
Jewelry Specialist
provided excellent customer service, and cultivate customers goodwill to ensure repeat business. I performed the required cashiering duties to complete sales. Exploits the catalog referral program Assisted in training new hires and other associates. Maintained set core values standards with stock replenishment and stock counts necessary.
Performed fitting room recovery and assured a neat manner that will build customer loyalty. I used the customer program to build sales, such as catalog Referral, credit application solicitation. Also provided all of GREAT Value Core Customer Service skills in the Men, Children, Jewelry departments

2010-2011
Youth Care Specialist I Confidential, St. James, MO
Transported residents to all appointments such as court dates, doctor’s appointment, scheduled trip, clothing vouchers, role model positive behavior that promotes team work. Managed all work flows events and group building scheduled for residents daily. I assisted in resident’s day and evening treatments daily. direct care, medical and personal care for residents. Supervised residents and investigated of all question regarding residents intakes and discharges. Demonstrated safety work environment and followed all policy, procedure, state required law pertaining to therapeutic care program for teen. I maintained all required document and daily report on residents using Microsoft word and outlook. I updated all residents’ files uses daily logs on work progress evaluations of resident’s behavior 24 hrs daily or as needed. Performed regular clerical duties daily handled all admissions internal and external for residents at level 4 unit facility for troubled teens with . Behavioral therapeutic disorders. Responded to all emergency . Observed and documentation all suicidal watches ordered by therapist. Coordinated activities for teen as needed.

2009-2010 Confidential, Charlottesville, VA
Receptionist/ Legal Assistant Responsible for switch boarding 30 +lines secretarial and clerical duties
Data entry to paralegals concerning SSDI cases with clients Sorted incoming and outgoing mail, purge old and created new clients files Prepared new case files, served as a liaison as key point of contact to lawyers and paralegals Important information to lawyer direct when needed, administrated all updates on existing clients and new clients files E-mailing and scheduling all messages to paralegals and setting appointment concerning their pending SSDI cases expediting all updates cases and files as advocate information concerning cases. Organized and prioritize mail. Maintained Calendar and scheduling and planning meetings. Expedited all confidential files to paralegals and lawyers arranged court date hearings also provided travel arrangements when necessary ,processing and payments, cash and processing credit cards, paralegal work on updating cases and files. Using good personal skills and excellent customer service skills also adding new admission updates on old and new clients. I was responsible or new client intake information for new cases.

2008-2009 Confidential, NJ
Teacher Assistant
Assisted in all educational programs for children ages 3-5 years old.
Maintained all government paperwork and kept accurate records and files
Made monthly reports to caseworkers on children activity and attendance
for Incident reports, meal counts, data summary on growth and development of children.
Participated in In-Service trainings and Educational training for job performance.
HCA Christian Academy Harlem, NY

2006-2008 Teacher
Responsible for academic administration for K3-k5 using Abeka curriculum
Coordinated all Parent Teacher Conferences scheduled meetings as needed
Kept all accurate paperwork, reports, records concerning children well-being
Coordinated all class field trips during school year and after school summer programs.

2004-2006 Confidential, Rockingham, NC
Human Resource Recruiter / Payroll Specialist
Served as the liaison as direct point of contact with all senior recruiters in each region and Corporate office.
Schedule meetings and organized with clients and agencies also interview for prospect employee for employers
Kept accurate records of all internal and external docs (sorting and delivering documents to department heads, routine typing of forms, reports, and memos Responsible for weekly payroll for over 100
employees benefits,workers compensations administrated drug screening involving alcohol and drug urine testing and filing job orders connected with job links, completed I9 forms, ran background and criminal checks, trained employee for workforce readiness using coping skills and customers service . Implemented how to file out job applications properly develop instructed meetings on job readiness and workplace ethic with company core value. Expedited and properly administrated policy and office procedures fulfilling account orders monthly, switchboard 30 lines screened and transferred calls regional and local district. Manage office in the absence of supervisor’s; provided timely courteous and knowledgeable response to information requests; and prepared manager’s correspondence. set up vendors for job displays at Job fairs and also recruited good employee for clients with a character of professionalism. Followed all state on local employment procedures and regulations.

2003-2004 Confidential, Center Bronx, NY
After-School Program Advisor
Organized all after school activities for age group 12-16 years old
Coordinated youth recreational and tutorial activities
Planned field trips and guided teen theme learning projects
Implemented arts and crafts for teens during holiday months
Assisted in all academic sessions helping teens with homework
Field trips included Bronx Zoo, Yankee Baseball Games, Central Park Water Park
Community activities included, Claremont day, nature walks, bake sale, car washes

2000-2002 Confidential, Harlem, NY
Administration II/Residential Advisor
Work as executive administrator to the president and staff caseworkers once a month, advocate for families and children with HIV for residential facility .Sorted all mail along with making deliveries to staff and resident Medication drop intake/outtake for all patients ,deescalated issues that arise Switchboard/dispatch over 50 lines handling all inbound/outbound calls screened all calls . I administrated ua when requested Data entry of important documents and clients information provided any assistance to all department heads. Also responsible for cash handling, deposit bank transaction, managed cash account for house, processed all paper work concerning resident’s files and appointments. I was responsible for distributing medication and observed self administrated medication for resident. I updated all new residential information pertaining to house maintenance, room checks, and recreation activity abilities and followed state required procedures under law.

1999-2000
Customer Service Associate/ part-time Confidential, Bronx,New York
Provided excellent customer service, and cultivate customer’s goodwill to ensure repeat business.
Performed the required cashiering duties to complete sales. Exploits the catalog referral program Assisted in training new hires and other associates. Maintained set core values standards with stock replenishment and stock counts necessary.
Performed fitting room recovery and assured a neat manner that will build customer loyalty. Used customer program to build sales, such as catalog Referral, credit application solicitation. I also provided all of GREAT Value Core Customer Service skills in the Women, Men, Children, and department.