Objective: To secure a challenging career in Property Management that will allow me to effectively utilize
my experience and managerial skills.

Summary: Self-motivated individual with a positive attitude, and strong customer service skills.
A conscientious professional, an active team player, a record of commitment, dedication and excellent customer service skills. I have extensive knowledge in Residential, Commercial properties and Facility operations.

Experience: Maintenance Manager 6/06 to 11/09
Confidential Lyndhurst, NJ

• Managed and maintain 436 apartment homes and entire operations on two separate properties.
• Part of successful “Lease-Up” community: oversaw construction of units and common areas, inspected and accepted all apartment homes and common areas, ensured that new residents were completely satisfied in their new homes during ongoing construction issues at the property.
• Assisted in marketing strategies for Lease-Up.
• Develop, implement and monitor programs to maximize revenue, control expense, improve customer satisfaction and manage on site personnel.
• Managed all customer service requests: including prioritization and delegation to assigned staff. Maintained company customer service standards. Follow through to ensure issues are resolved.
• Managed all of the maintenance of two communities to ensure the physical conditions of the communities and contribute to Avalon Bays business goals.
• Managed the apartment home turnover and preventative maintenance programs to maximize the value to the community.
• Inspected all grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times.
• Implemented all work and on call schedules for maintenance team.
• Responded to fire department and law enforcement situations as needed at properties.
• Ensure that Fair Housing and ADA laws are followed.
• Complied with Local, State and Federal codes & laws.
• Awards for best Lease-Up Community/Stabilized Community/Customer Service.
• Established parking program for 6 level parking garage as well as security systems for the garage.
• Monitored surveillance systems for the parking garage. Was responsible for all security concerns, violations, towing, accidents/Incident Reports.
• Worked closely with Lyndhurst Police Department with any situations regarding Law Enforcement.

Experience: Regional Facilities Coordinator/Property Manager 1/04 -6/06

Confidential Milwaukee, WI

• Managed and maintained the Housekeeping/Maintenance and CAM for 67 Kohl’s Department Stores in NJ, NY, CT, and FL
• Represented landlord (Kohl’s) for 7 shopping centers in NY, NJ and CT consisting of CAM, retail and commercial tenants.
• Oversaw all Facilities and Real Estate Operations for approximately 7,000,000 sq. ft. of retail and commercial space.
• Controlled all aspects of 175 acres of Landlord owned properties and managed Real Estate, roofs, CAM and tenant spaces.
• Ensure Kohl’s Housekeeping and Maintenance standards were executed within all 67 stores.
• Represent Kohl’s Department Stores Facilities and Store Planning Departments Corporate Offices in Tri-State Area, including Florida
• Oversaw all outside vendor services.
• Partnered with Kohl’s Executives to resolve all in store shop ability in a timely manner.
• Worked with Local, State and Federal building officials to ensure compliance in matters of contention
• Responded and abated to all Kohl’s and tenant emergencies in a timely manner.
• Set and followed budgets in housekeeping, maintenance, and CAM.
• Trained District and store Housekeeping/Maintenance to ensure Kohl’s standards are being met.
• Obtained competitive bids for all projects, routine and non-routine.
• Played major role in opening and training new markets nationwide.
• Ensured all utilities are functioning properly and under budget.
• Assembled and preside over quarterly training seminars.
• Perform weekly inspections/audits of stores and properties.
• Prepared stores and CAM for all Media events and photo shoots, i.e. The View, Redbook, celebrity endorsers, Ralph Lauren in store set ups, Investor and Stock Holder Tours.
• Partnered closely with Construction Manager in the building of new stores in the NYC market and in remodels of existing stores.

Experience: Field Operations/Maintenance Manager 11/01 -1/04

Confidential of NJ Jersey City, NJ

• Managed 15 on-site personnel and 16 properties in the Hudson, Essex and Bergen counties
• Authority to hire and terminate on site personnel
• Direct employees and/or contractors to perform repairs, judging performance and observance of safety regulations
• Monitor and enforce the property operating policies and procedures
• Design and implement life safety and emergency preparedness programs for all properties
• Perform property inspections in accordance with established policies and procedures
• Adhere to state and local codes and abate any violations
• Negotiated and/or approve contracts for services and approve payment on invoices
• Developed and executed marketing plans for attracting potential residents to the property
• Purchased items and/or services for all properties and determine quantity and quality
• Implemented safety awareness for all residents and staff such as community relations with Jersey City Police Dept. and the Port Authority Joint Terrorist Task Force
• Communicated with residents concerning level of service and other management matters
• Participated in the development and administration of special events or programs for residents
• Scheduled resident meetings on-site or in the office to voice concerns

Regional Maintenance Mechanic 8/00 - 11/01

Confidential Mahwah, NJ

• Maintained 16 branches in the Bergen, Passaic and Hudson counties
• Responded to daily emergencies
• Coordinated outside contractors to their specified duties
• Completed daily work orders
• Weekly trouble shooting of HVAC systems, plumbing, electrical and carpentry

Carpenter 11/98 - 8/00

Confidential Kenilworth, NJ

• Construction works various bank branches
• Supervised demolition teams
• Assisted project manager for numerous jobs
• Completed various carpentry jobs inside the vaults and teller lines
• Purchased various tools and supplies needed for each job