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It Technician Resume

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Accomplishments

Confidential,Stuart, Florida June 2011 to Present
IT Technician

Ï Maintenance of 2008 servers and user account maintenance
Ï Terminal server sessions and Remote Desktop for remote administration duties
Ï Virus/Malware removal
Ï Workstation/printer upgrades and maintenance
Ï Wireless network maintenance
Ï Administration of VPN devices using terminal server as a gateway

Confidential,Florida May 2011 to Present
IT Coordinator, Volunteer

Ï Implemented computer training program
Ï Writing and designing classroom materials for classroom training activities

Confidential,Ft. Lauderdale, Florida April 2011 to Present
Regional Banking Systems Migration Consultant, Wells Fargo/Wachovia Banks

Ï Deployed new banking hardware equipment replacements
Ï New Software deployments to multiple machines and testing equipment
Ï Installation of rack servers and NAS devices
Ï Network and cabling management
Ï Coordinate with banking personnel to replace aging equipment

Confidential,Juno Beach, Florida February 2011 to Present
Network Security Engineer

Ï Provided technical drawings and documentation of company’s network infrastructure
Ï Configured an out of box installation of an Avaya VOIP switch
Ï Programmed VOIP phones to include additional features such as park and hold
Ï Upgraded IP Office 500 firmware to 7.0 operating system
Ï Script Avaya auto attendant features for after hours and weekend callers
Ï Programmed custom initial and phone que announcement for callers
Ï Consolidated multiple DNS servers
Ï Reduced SPAM by modifying barracuda SPAM filter sensitivity
Ï Resolved time issues between virtual PDC/host system and workstations
Ï Modified juniper firewall policies for VPN access

Confidential,Port St. Lucie, Florida February 2010 to January 2011
Microsoft Technical IT Trainer

Ï Virtualized classroom labs
Ï Graduated the first six high school students as Microsoft Certified Professionals
Ï Decommissioned multiple proxy servers, increased network performance
Ï Wrote classroom training material
Ï Removed multiple incidents of malware/viruses from network
Ï Resolution of DHCP issues
Ï Resolved issues with client machines unable to contact Exchange server
Ï Upgraded office to CAT 5e cabling
Ï Replaced Cisco switching gear
Ï Graduated students as Microsoft certified MCSE and MCITP professionals
Ï Active Directory installation according to training guidelines
Ï Performed live classroom demonstrations using terminal server and TS RemoteAPP

Confidential,Vero Beach, Florida July 2008 to February 2010
IT Volunteer

Ï Provided IT training
Ï Implemented a survey grading system of programs offered and their effectiveness
Ï Increase workstation performance, maintenance
Ï Virus malware removal from infected machines
Ï Archiving duplicate files from production servers

  • Confidential,Florida August 2007 to May 2008
  • Network Engineer
  • Ï Implemented an Avaya IP Office VOIP solution
    Ï Migrated site locations from analog phones to VOIP
    Ï Designed and upgraded space shuttle simulator to new application
    Ï Implemented WSUS for workstation cycle patching and provided reporting
    Ï Deployed Altiris agents to workstations
    Ï Expanded network infrastructure by adding additional switches
    Ï Upgraded wireless network and standardized on encryption methods
    Ï Installed layer III Cisco switching
    Ï Enabled Black Berry devices to be used as secure access to internet for traveling users
    Ï Installed Cisco PoEE switches
    Ï Installed MS-SQL database as a backend
    Ï Created additional VLANs for new network locations
    Ï Created terminal server session gateways
    Ï Novell NDS Tree administration duties

    Confidential,Orlando Florida August 1999 to August 2007
    IS Regional Manager

    Ï Implemented single-sign on for multiple servers
    Ï Implemented Microsoft Active Directory and group policy
    Ï Consolidated multiple Exchange servers
    Ï Migrated graphic’s department to Apple Macs
    Ï Migrated region to a switch environment
    Ï Utilized roaming profiles for multiple call centers
    Ï Removed aging Novell-Netware servers from production
    Ï Implemented DNS services
    Ï Designed and deployed Altiris solutions across multiple cities
    Ï Standardized on a single regional backup solution
    Ï Migrated region to Exchange Server 5.5 then 2003
    Ï Standardized on desktop security, removed unnecessary elevated permissions
    Ï Monthly SOX compliance reporting
    Ï Implemented DHCP reservations
    Ï Upgraded offices to CAT 5e cabling
    Ï Built, installed, and supported servers for Ticketmaster clients for deployment in the field
    Ï Created separate VLANs for call centers
    Ï Created and updated terminal server sessions
    Ï Created and maintained terminal server proxy’s
    Ï Build remote profiles by using Remote Desktop Connections

    Confidential,Orlando FloridaFebruary 1999 to August 1999
    Systems Administrator

    Ï Decommissioned aging servers
    Ï Microsoft Email migration from Lotus Notes Email system
    Ï Implemented Domain security policies
    Ï Deployment of Email software to end user workstations
    Ï Software security patching cycling
    Ï Installed virus protection on Exchange Servers
    Ï Build and installed Exchange servers
    Ï Migration of email messages from lotus notes to MS-Exchange

    Confidential,Jacksonville Florida January 1997 to January 1999
    Network Administrator

    Ï Migrated users from Lotus Notes to MS-Exchange
    Ï Resolution of DHCP issues
    Ï Software deployment to 1,500 workstations
    Ï Patched workstations to latest security patches
    Ï Resolved cabling issues
    Ï Build Exchange Email servers and installed in racks

    Education and Certifications:

    Ï Altiris Deployment and Altiris Inventory Server, 2001 Ï Business Management and Administration Ï Microsoft MCITP, 2010 Ï Microsoft MCSE, 2010 Ï Microsoft MCP, 2010 Ï Microsoft MCTS, 2010 Ï Microsoft MTA – Network Security, 2010 Ï CompTIA A+ certified, 2010

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