It Technician Resume
Accomplishments
Confidential,Stuart, Florida June 2011 to Present
IT Technician
Ï Maintenance of 2008 servers and user account maintenance
Ï Terminal server sessions and Remote Desktop for remote administration duties
Ï Virus/Malware removal
Ï Workstation/printer upgrades and maintenance
Ï Wireless network maintenance
Ï Administration of VPN devices using terminal server as a gateway
Confidential,Florida May 2011 to Present
IT Coordinator, Volunteer
Ï Implemented computer training program
Ï Writing and designing classroom materials for classroom training activities
Confidential,Ft. Lauderdale, Florida April 2011 to Present
Regional Banking Systems Migration Consultant, Wells Fargo/Wachovia Banks
Ï Deployed new banking hardware equipment replacements
Ï New Software deployments to multiple machines and testing equipment
Ï Installation of rack servers and NAS devices
Ï Network and cabling management
Ï Coordinate with banking personnel to replace aging equipment
Confidential,Juno Beach, Florida February 2011 to Present
Network Security Engineer
Ï Provided technical drawings and documentation of company’s network infrastructure
Ï Configured an out of box installation of an Avaya VOIP switch
Ï Programmed VOIP phones to include additional features such as park and hold
Ï Upgraded IP Office 500 firmware to 7.0 operating system
Ï Script Avaya auto attendant features for after hours and weekend callers
Ï Programmed custom initial and phone que announcement for callers
Ï Consolidated multiple DNS servers
Ï Reduced SPAM by modifying barracuda SPAM filter sensitivity
Ï Resolved time issues between virtual PDC/host system and workstations
Ï Modified juniper firewall policies for VPN access
Confidential,Port St. Lucie, Florida February 2010 to January 2011
Microsoft Technical IT Trainer
Ï Virtualized classroom labs
Ï Graduated the first six high school students as Microsoft Certified Professionals
Ï Decommissioned multiple proxy servers, increased network performance
Ï Wrote classroom training material
Ï Removed multiple incidents of malware/viruses from network
Ï Resolution of DHCP issues
Ï Resolved issues with client machines unable to contact Exchange server
Ï Upgraded office to CAT 5e cabling
Ï Replaced Cisco switching gear
Ï Graduated students as Microsoft certified MCSE and MCITP professionals
Ï Active Directory installation according to training guidelines
Ï Performed live classroom demonstrations using terminal server and TS RemoteAPP
Confidential,Vero Beach, Florida July 2008 to February 2010
IT Volunteer
Ï Provided IT training
Ï Implemented a survey grading system of programs offered and their effectiveness
Ï Increase workstation performance, maintenance
Ï Virus malware removal from infected machines
Ï Archiving duplicate files from production servers
Ï Implemented an Avaya IP Office VOIP solution
Ï Migrated site locations from analog phones to VOIP
Ï Designed and upgraded space shuttle simulator to new application
Ï Implemented WSUS for workstation cycle patching and provided reporting
Ï Deployed Altiris agents to workstations
Ï Expanded network infrastructure by adding additional switches
Ï Upgraded wireless network and standardized on encryption methods
Ï Installed layer III Cisco switching
Ï Enabled Black Berry devices to be used as secure access to internet for traveling users
Ï Installed Cisco PoEE switches
Ï Installed MS-SQL database as a backend
Ï Created additional VLANs for new network locations
Ï Created terminal server session gateways
Ï Novell NDS Tree administration duties
Confidential,Orlando Florida August 1999 to August 2007
IS Regional Manager
Ï Implemented single-sign on for multiple servers
Ï Implemented Microsoft Active Directory and group policy
Ï Consolidated multiple Exchange servers
Ï Migrated graphic’s department to Apple Macs
Ï Migrated region to a switch environment
Ï Utilized roaming profiles for multiple call centers
Ï Removed aging Novell-Netware servers from production
Ï Implemented DNS services
Ï Designed and deployed Altiris solutions across multiple cities
Ï Standardized on a single regional backup solution
Ï Migrated region to Exchange Server 5.5 then 2003
Ï Standardized on desktop security, removed unnecessary elevated permissions
Ï Monthly SOX compliance reporting
Ï Implemented DHCP reservations
Ï Upgraded offices to CAT 5e cabling
Ï Built, installed, and supported servers for Ticketmaster clients for deployment in the field
Ï Created separate VLANs for call centers
Ï Created and updated terminal server sessions
Ï Created and maintained terminal server proxy’s
Ï Build remote profiles by using Remote Desktop Connections
Confidential,Orlando FloridaFebruary 1999 to August 1999
Systems Administrator
Ï Decommissioned aging servers
Ï Microsoft Email migration from Lotus Notes Email system
Ï Implemented Domain security policies
Ï Deployment of Email software to end user workstations
Ï Software security patching cycling
Ï Installed virus protection on Exchange Servers
Ï Build and installed Exchange servers
Ï Migration of email messages from lotus notes to MS-Exchange
Confidential,Jacksonville Florida January 1997 to January 1999
Network Administrator
Ï Migrated users from Lotus Notes to MS-Exchange
Ï Resolution of DHCP issues
Ï Software deployment to 1,500 workstations
Ï Patched workstations to latest security patches
Ï Resolved cabling issues
Ï Build Exchange Email servers and installed in racks
Education and Certifications:
Ï Altiris Deployment and Altiris Inventory Server, 2001 Ï Business Management and Administration Ï Microsoft MCITP, 2010 Ï Microsoft MCSE, 2010 Ï Microsoft MCP, 2010 Ï Microsoft MCTS, 2010 Ï Microsoft MTA – Network Security, 2010 Ï CompTIA A+ certified, 2010