Hire IT Professionals, Hire Programmers, IT Staffing, IT Consulting, Software Development

  • PDF

Please note that this is a not a Job Board - We are an I.T Staffing Company and we provide candidates on a Contract basis. If you need I.T.Professionals to fill a Contract Position, please call (800) 693-8939 or Submit a Request

SUMMARY
Total experience of over 10 years in the area of Information Technology industry. Siebel 7.7 Certified Professional with expert level skills in developing Client-Server Applications using Siebel CRM with MS SQL Server 2005 as backend for Call Center, as well as Financial Services. Siebel Administration including Siebel Gateway and Application servers, Resonate, Actuate Report server, Siebel batch components and Siebel web server. Monitor application performance, Troubleshoot application performance issues, address infrastructure or performance related trouble ticket.

Siebel Experience

  • As a Siebel Professional, involved in 5 full Lifecycle Siebel projects - thorough knowledge of concept, design, build, test, fix and post-production support roles.
  • In depth knowledge and experience of Siebel architecture, installation methodology and administration of Siebel Enterprise, Servers, Gateways, Database & Clients
  • Siebel Administration including Siebel Gateway and Application servers, Resonate, Actuate Report server, Siebel batch components and Siebel web server. Monitor application performance, Troubleshoot application performance issues, address infrastructure or performance related trouble ticket.
  • Thorough with Siebel features, functionality, processes and best practices across key modules
  • Extensive experience in Siebel Call Center, Siebel Sales application and Siebel verticals like Siebel e-Communication, e-Service
  • Good knowledge of Oracle and SQL as Siebel database for installation, administration

CERTIFICATION

  • Siebel7.7 Certified Core Consultant

TRAINING

  • Undergone Siebel Core Consultant Training

EDUCATION

  • B S in Electronics & Telecommunication Engineering

CRM:

Siebel 7.X/7.8..X,Siebel 8.1.X.X,Siebel Upgrade,Siebel Administration, CTI (I3),Actuate 7,Actuate8

Industries:

Public Healthcare, Financial,Services

Project Domain:

Financial Management Solutions, Customer Relationship Management Solutions, Banking

Hardware:

Windows NT, Windows XP, WINDOWS 2000 Professional, MS-DOS

Operating Systems:

Windows 2000, Windows NT, Windows 95, MS-DOS,Unix

Computer Languages:

C,Java

RDBMS:

MS SQL Server 2005 ORACLE 8i

Applications:

Microsoft Office 97, Microsoft Office 2000

PROFESSIONAL EXPERIENCE April2007 – Till date
Confidential,Madison

  • Installation of Siebel Servers and management of Siebel Servers and Gateway
  • Involved in upgrade from 7.7 to 7.8
  • Involved currently in upgrading from 7.8 SEA to 8.1.1.3 SIA
  • Installation and management of Actuate 8 like import and export of encyclopedia,managing reports using Actuate Administration
  • Configured the visual mining charts
  • Upgraded Actuate from V7 to V8
  • Configured Actuate8 with SSL protocol
  • Currently in the process of upgrading from 7.8 SEA to 8.1.1.3 SIA in the Dev environment.
  • Configuring Siebel security using LDAP/ADSI authentication
  • Install configure and build Siebel servers from bare bones.
  • Support tasks like Database Extraction for Developers, and applying changes to the tables in Tools, import and export of SIF objects, workflows across environments and maintaining the version control
  • Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel application.
  • Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Production environments, and analyze the root cause.
  • Responsible for helping the users/ Employees on P1 and P2 tasks.
  • Currently supporting 1000+ users in Production
  • Install configure I3 CTI server and configured it from Siebel end.
  • Troubleshooting CTI issues.
  • Perform a day-to-day operational support functions within Siebel including client, server, User creations, checking logs, Actuate, and administrative duties such as server and application administration
  • Address the infrastructure or performance related issues to the technical team.
  • Involved in the Application Administration tasks such as System Preferences, assigning views to responsibilities etc; Integration Administration tasks like EAI value maps, Symbolic URL and Personalization administration.
  • Strong knowledge in Siebel command line parameters.
  • Written batch files to do reduce some repeated tasks in Siebel Administration
  • Migration of changes to application components to the Development, Test, and Production environments.
  • Managing nine environments including Production.
  • Communicate , escalate and resolve problem ticket issues as appropriate
  • Daily interaction with the Network engineers and DBA\'s
  • Communicating with end users to resolve complex issues and perform day-to-day operational support functions within Siebel

Confidential, December 2006 – March 2007
Siebel Administrator

Confidential,Palo Alto CA

Confidential, is a leader in virtual infrastructure technology. This application is meant to enhnace VMware Global Support Services and to support a range of offerings backed by industry-leading expertise in virtualization in timely and accurate support.

  • Analysis and Understanding of Installation Requirements
  • Prepare the Architecture for Dev,Test,Stage & Production Environments
  • Installation of Siebel Servers and management of Siebel Servers and Gateway
  • Participate in system upgrades and patches by assisting in planning, testing and executing those upgrades
  • Support tasks like Database Extraction for Developers, Login creation, applying changes to the tables in Tools, import and export of SIF objects, workflows across environments and

Maintaining the version control

  • Adding extension columns, interface extension columns, index columns, column mappings and extension tables to the database as part of Schema Change
  • Involved in the Application Administration tasks such as System Preferences, assigning views to responsibilities etc; Integration Administration tasks like EAI value maps, Symbolic URL and Personalization administration.
  • Repository Migration from One Environment to Another using DEV2PROD
  • Heavy use of Application Deployment Manager(ADM) to migrate LOVS,Views & Responsibilities
  • Migration of changes to application components to the Development, Test, Training and Production environments.
  • Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel application.
  • Supported all the Siebel Environments(Development, Test, & Production)
  • Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Dev, QA, Staging & Production environments, and analyze the root cause
  • Was Supporting Siebel Configuration, Development and applications solutions
  • Monitor and maintain the Development, Test, Training and Production environments.
  • Worked with Patch Updates and version Upgrades
  • Support for Siebel Configuration, Development, and Implementation of applications solutions.
  • Communicate , escalate and resolve problem ticket issues as appropriate
  • Interacted with Networking Engineers,Database Administrators to provide the
  • Communicating with end users to resolve complex issues and perform day-to-day operational support functions within Siebel
  • Perform a day-to-day operational support functions within Siebel including client, server, User creations, checking logs, Actuate, and administrative duties such as server and application administration
  • Involved in Global Rollout Strategy plan

Confidential, January 2006 – Nov 2006
Senior Administrator

Confidential,Worked as Sr.Administrator, using Siebel Application 7.7& Siebel Analytics 7.7.1, Oracle 9i for the SYMRISE in USA/Germany. Headquartered in Germany, SYMRISE is a leading Global creator of Flavors, Fragrances, Cosmetics and Aroma Ingredients. And With a share of approx. 9 percent of the global fragrances and flavors market, Symrise holds a strong 4th place on the top ten list.

  • Understanding the Existing Application.
  • Analysis and Understanding of Business Requirements and Functional specifications
  • Coordinated User Acceptance testing (UAT) with the Business Client. And Provide System Requirement
  • Solid understanding of project implementation life cycle
  • Resolved configuration related issues. Escalate and follow-up on those not resolved.
  • Communicated with Business Analysts to gather the functional requirements and convert the same to Technical requirements and distributed the same to the team to work on those requirements.
  • Communicate , escalate and resolve problem ticket issues as appropriate
  • Was Involved in Upgradation of UCM (Universal Customer Master)
  • Perform support activities needed to execute business processes with the application (in development or in production).
  • Installation of Siebel Servers and management of Siebel Servers and Gateway
  • Participate in system upgrades by assisting in planning, testing and executing those upgrades
  • Support tasks like Database Extraction for Developers, Login creation, applying changes to the tables in Tools, import and export of SIF objects, workflows across environments and

maintaining the version control

  • Adding extension columns, interface extension columns, index columns, column mappings and extension tables to the database as part of Schema Change
  • Involved in the Application Administration tasks such as System Preferences, assigning views to responsibilities etc; Integration Administration tasks like EAI value maps, Symbolic URL and Personalization administration.
  • Interact heavily with application design and development teams on issues from testing or operations and own fix effort for Seibel application
  • SRF Migration from One Environment to Another
  • Migration of changes to application components to the Development, Test, Training and Production environments.
  • Maintenance and migration of reference data to the Development, Test, Training and Production environments.
  • Supported all the Siebel Environments(Development, Test & Production)
  • Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Dev, QA, Staging & Production environments, and analyze the root cause
  • Was Supporting Siebel Configuration, Development and applications solutions
  • Monitor and maintain the Development, Test, Training and Production environments.
  • Worked with Patch Updates and version Upgrades
  • Support for Siebel Configuration, Development, and Implementation of applications solutions.
  • Was Responsible for Test (Unit Test), debugging, documenting and maintenance of software applications.
  • Work closely with Testers, System Administrators, Database Administrators, and Business Analysts (BA) to run Parallel Test whereby validating the exact same behavior for different versions of the application
  • Communicating with end users to resolve complex issues and perform day-to-day operational support functions within Siebel
  • Perform a day-to-day operational support functions within Siebel including client, server, User creations, checking logs, Actuate, and administrative duties such as server and application administration
  • Experience working on onsite/offshore engagement
  • Worked as On-Site coordinator
  • Resolution of Production Bugs or Defects

Environment: Siebel Applications 7.7, Siebel Tools 7.7, ORACLE9i, Windows 2003

Confidential, Oct 2004 to Dec 2005
Administrator


Confidential,
Worked as Sr.Administrator, using Siebel Application 7.5.3.5, DB2 for the Development bank in USA/Singapore. Headquartered in Singapore, DBS is one of the largest financial services groups in Asia. The largest bank in Singapore and the fifth largest banking group in Hong Kong as measured by assets, DBS have dominant positions in consumer banking, Treasury and markets, asset management, securities brokerage, equity and debt fund raising.

  • Understanding the Existing Application.
  • Analysis and Understanding of Business Requirements and Functional specifications
  • Designed Positions, Responsibilities and set the visibility according to organization structure
  • Involved in Server side and Browser Scripting
  • Resolution of Production Bugs or Defects
  • Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Dev, QA, Staging & Production environments, and analyze the root cause
  • Adding extension columns, interface extension columns, index columns, column mappings and extension tables to the database as part of Schema Change
  • Resolved configuration related issues. Escalate and follow-up on those not resolved.
  • Communicate , escalate and resolve problem ticket issues as appropriate
  • SRF Migration from One Environment to Another
  • Migration of changes to application components to the Development, Test, Training and Production environments.
  • Maintenance and migration of reference data to the Development, Test, Training and Production environments.
  • Was Responsible for Test (Unit Test), debugging, documenting and maintenance of software applications.
  • Supported all the Siebel Environments(Development, Test & Production)
  • Monitor and maintain the Development, Test, Training and Production environments.
  • Worked with Patch Updates and version Upgrades
  • Perform a day-to-day operational support functions within Siebel including client, server, User creations, checking logs, Actuate, and administrative duties such as server and application administration
  • Perform support activities needed to execute business processes with the application (in development or in production).
  • Troubleshoot Siebel crash log files using FDR by turning on FDR in Siebel application.
  • Execute updates and changes adhering to Change Management Policies
  • Participate in system upgrades by assisting in planning, testing and executing those upgrades
  • Interact heavily with application design and development teams on issues from testing or operations and own fix effort for Seibel application
  • Communicating with end users to resolve complex issues and perform day-to-day operational support functions within Siebel
  • Exposure to Avaya CTI.

Environment: Siebel Applications 7.5.3.5, Siebel Tools 7.5.3.5,Windows 2000,

Confidential,
Siebel Administrator

Confidential,Company of America, New York, NY (Guardian) is the fourth largest mutual life insurance company in the United States. Guardian and its subsidiaries protect Individuals, businesses and their employees with life, disability, Health and dental insurance products, and offer 401(k), financial products and trust services.

  • Analysis and Understanding of Business Requirements and Functional specifications
  • Configuring using Siebel tools to define/modify objects- BCs, Applets, Views, and Screens to suit the typical customer requirement
  • Created, Picklists, Pick Applets etc. as per requirements
  • Creating Extension Column in Base table as per customer requirement
  • SRF Migration from One Environment to Another
  • Migration of changes to application components to the Development, Test, Training and Production environments.
  • Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Dev, QA, Staging & Production environments, and analyze the root cause
  • Maintenance and migration of reference data to the Development, Test, Training and Production environments.
  • Adding extension columns, interface extension columns, index columns, column mappings and extension tables to the database as part of Schema Change
  • Monitor and maintain the Development, Test, Training and Production environments.
  • Configured IFB files and server parameters for import and merging of data
  • Worked with Patch Updates and version Upgrades
  • Involved in Scripting.
  • Modified Integration Objects
  • Modified IFB files

Environment: Siebel Applications 7.5.3.5, Siebel Tools 7.5.3.5Windows NT, AIX, DB2

Confidential, Jan 2004 to Sep 2004
Siebel Developer

Confidential,Worked as, Developer, using Siebel Applications 7.5.2, Siebel ERM, SQL Server 2000 for our internal Call Center. This is a Siebel ERM application developed for the Accenture Call Centers at Bangalore and Minneapolis to evaluate the Performance of Call Center Agents. The agent inputs data about His/her Time of call, Calls per day, Idle time and other such data Regarding the activities. This is then aggregated weekly and then Monthly. The Manager / Team Lead can then view the Performance of each agent and suggest reviews. The agent also Can look into his/her performance on a week-by-week basis. He/she can then try to improve the performance.

  • Understanding the Existing Application
  • Analysis and Understanding of Business Requirements and Functional specifications
  • Configured / Customized using Siebel Tools to meet Client specific business requirement
  • Configured Menus, Screens, Drilldowns, Applets, Multi-value Group.
  • Configured business components and business objects, applets and other objects.
  • Configured Joins and Links.
  • Designed Positions, Responsibilities and set the visibility according to organization structure

Environment: Siebel Applications 7.5.2, Siebel Tools 7.5.2, Siebel ERM Windows XP, SQL Server 2000

Confidential, Mar 2002 to Dec 2003
Siebel Developer

Confidential,
Worked as, Team member, using Siebel Application 7.5.2, Oracle 8i for our client. This Gateway Call Center implementation is a strategic CRM for the Gateway Customer Support convergence projects. Siebel Call Center serves as the front end for customers facing agents and back office users who handle the customers’ service requests.

  • Understanding the Existing Application
  • Analysis and Understanding of Business Requirements and Functional specifications
  • Configuring using Siebel tools to define/modify objects- BCs, Applets, Views, and Screens to suit the typical customer requirement
  • Created Joins, Links, Picklists, Pick Applets etc. as per requirements
  • Creating Extension Column in Base table as per customer requirement
  • Developed and Configured Pick lists, MVG’s, Applets, Screens, Views, Links, Joins, Business Objects and Business Components .
  • Designed Positions, Responsibilities and set the visibility according to organization structure
  • Worked on various modules of the Project like Accounts, Contacts, Oppurtunities, Assets and Activities.

Environment: Siebel Applications 7.5.2, Siebel Tools 7.5.2, Windows 2000 Server, Oracle 8i,

Click the Hire Now Button to Receive Resume
Click here to see other resumes

Certifications

Hire IT People, LLC is a Certified Business Enterprise by the Department of Local and Small Business Development, Washington DC and a Preferred IT Staffing Vendor under the ITSA Program, a Supplier to Various State Agencies and Fortune 500 Clients.