Objective

To obtain a position in an IT Department within a dynamic and forward thinking organization which will utilize my scientific background and communication skills?

Hardware

• Mainframes: IBM Mainframes 3091, 3090, 3083, 4381, VAX 4000, DEC 11/70, IBM, Compaq, and Gateway PC, IBM 4480, 3480 and 3480 IDRC Cassette Drives, IBM 3803 Tape Drives, Unix, System, SAP R/3 System, Big Brother, IBM 3380 Disk Drives, 3880
• Networking: Controllers, Digital/VAX alpha, NCP Controller, PYM, PDC/RES, Silo, Es90000 Mainframe and, Docuprint 100MX, IBB M 3490 E-A20, storages 97-40 library storage module.
• Printers: BM 3800, Laser and Impact 3480, 3203, 4248 Printers, 9790 Xerox Laser Printer.

Software
Proprietary Software: Crystal reports Telecommunications/Cellular/Wireless Blackberry device, industry experience, PBX/Audix voice mail call center/BCMS VU, LAN infrastructure and security practice, SAN environment and technologies, Sun Microsystems Server and workstation Hardware and Solaris operating System, People Soft /, Spro Nextel, iBal-Microsoft internet Banner Scheduler, Windows NT, Several external systems interfacing with the BANNER System, e.g. sending and receiving information via SQL, Project planning disaster recovery Magic 6.0., Business Object.

Programming: (language) process Oracle/Forms & IPL Object Orient.Prog. Unix FTP, Telnet, Microsoft windows/Office, C ++, Java, software engineering, systems analysis, MSA, MVS-XA, VSE, TSO, JES2, VM/ ESA, ROSCOE, DOS, RPG 1 and II, COBOL, Basic Pascal, Micro Application, System Analysis an Design, Lotus 123, VTAM, CIC, IMS, IDMS Omegamo, Acf2, Ca-7/Ca/11, Sar, Express, Pacer term.

Confidential, Charlotte, NC 11/28/08-07/28/2007
IT Support Technician/Information Service Technology - Contractor

• Ensured that County/City AP/ Payroll Checks are printed.
• Troubled shoot to ensured reset password/User-ID/local printer/shut down/up/reports/entering into magic9 Helpdesk Incident work order & applying to correct on call Server Team..
• Ensured CD loaded/deleted signature for checks.
• Ensured Daily/weekly/monthly PARMS are set in MVS/TSO.
• Ensured in VIA TCP/IP reset password/network printer in cicspd7 & release sched.jobs
• Create Magic ticket and assign to team member.
• Prepared LAN Tape tapes to be picked up. Meter reading for county Tax Network Printing.
• Prepared City of Charlotte Data Center charges.
• Edit jobs in JCL/run jobs/reset network printers/remote printers.
• Perform other assignment as needed.

Confidential, 11/07/2007-01/08/2008
Sales Associate

• Ensured that each customer receives outstanding service by providing a friendly
• environment, which includes greeting and acknowledging every customer, maintaining
• solid product knowledge and all other aspects of customer service.
• Maintained an awareness of all promotions and advertisements.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise, Assist in completing price changes within the department.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Any other tasks as assigned from time to time by any manager.

Confidential, Charlotte, NC 09/01/2006-06/01/2007
Enterprise Report Specialist/ contractor

• Worked with the Core Process Team within the IST Technical Service Group.
• Worked with Magic Business Object, Info view, access and distribute documents.
• Provided reports administration, documentation, and Tier 1 helpdesk support.
• Provided ACD reports.
• Provided reset PW/printers/ & PC system depending on situation applied to correct Sever Team
• Provided previous day report for both Helpdesk Central & East.
• Provided previous week's report for both Helpdesk Central & East.
• Provided previous months report for both Helpdesk Central & East
• Provided work order summary, Incident

Confidential, Charlotte, NC 2004-Present
CMS - Highland Mills Montessori School

• Teach critical thinking in After-School Program
• On the PTA committees, and volunteer, Volunteer book fairs, & book club. Tutor pre-k and kindergarten students in reading.
• Worked with students in the accelerated reader program

Confidential, Charlotte, NC 8/04/2005-9/06/2006
Systems Consultant/ Contractor

• Perform shutdown/up for Mecklenburg County & City of Charlotte.
• FTP Xerox log file to mainframe, maintained IPL'in system performance.
• Worked the days and hours which are scheduled in order for the team to provide 7x24 supports.
• Backup printers to tape city & county, send out microfiche tapes.
• Use MVS operating system, Jes2, JCL, and TSO commands to control IBM 2003
• Process production batches jobs, print reports, operate, and maintain printers. Monitors
• all services and ensures any incidents are responded to and resolved to ensure
• Service/system stability.
• Monitor the systems network consisting of CICS, VTAM, and JES328X.
• Document and report system malfunctions immediately in an emergency situation.
• Participated in system construction, analysis, testing, and implementation.
• Responsible for scheduling of CICS regions and batch processing using CA7/CA11.
• Provided maintenance and support to business clients.
• Perform other assignments as needed.
  

Confidential, Charlotte, NC 03/01/2005-05/04/2005
Nextel Communication, Engineer Coordinator

• IBal, In-Building Administration & Logistic, Nextel site management (SMS), SREG south Region only.
• Interacted with departments to determine requirements, and project deliverables.
• Requested the project is setup and Oracle GL utilizing item master and atlas.
• Created work orders working with the local Nextel logistic center.
• Created search ring sales to provide local market engineering.
• Created and customize my own queries, entered eHelp ticket request for service.
• Assigned templates, update additional milestones, and change site candidate to primary.
• Ensured project set up in Cell Track, Code the appropriate natural account coding equipment.
• Requested funds approval, turned a site on air.

Confidential, 08/01-09/03-1999
Y2K Project
System Support Analyst Charlotte, NC

• Completed and verify the accuracy of BANNER Crystal reports daily and nightly UBS batch processing logs.
• Coordinated with the functional team on the initiation of the nightly processing sequence.
• Monitored and created in BANNER the execution and completion of the batch processing sequence.
• Scheduled the batch processing sequence using the nightly batch-processing log.
• Participated in system construction, analysis, testing, and implementation.
• Reported, documented, and resolved any processing or system errors encountered.
• Provided maintenance and support to business clients
• Coordinated with the County mainframe operations staff on the utility bill file transfer and printing.
• Users add/update information via Oracle Forms (screen) in real time mode to the Oracle database.
• The application is based on Oracle Forms, SQL, ProC and ProCOBOL programs.
• The OS server is UNIX (Solaris v2.6) the database is Oracle8 (v8.0), with over 1000 tables in the primary system database.
• Perform other assignments as needed.

Confidential, MD1989 - 1994
Output Control Specialist/Junior Operator

• Created and maintained confidential customer records and files.
• Performed systems support for banking services, generated and disbursed user reports and conduct schedules.
• Completed quality assurance checks and prepared documentation for distribution.
• Identified and resolved system failures, errors print mortgage checks accounts receivable/payable, Bank statements.
• Processed production batch jobs, print reports, operate, and maintain printers
• Programmed Language (Mainframe) COBOL,Assembler,Fortran.DOS/VVSE,JCL,VSAM,CICS
• SQL and ISQL, DB2 and Roscoe.
• Operated Systems using VSE, VM, UNIX, and DOS.
• Responsible for scheduling of CICS regions and batch processing using CA7/CA11.
• Tape archiving, perform other assignments as needed. Ingrid

Confidential, Columbia, MD
1989-1994
Medical Laboratory technician

• Calibrated equipment and organizes supplies and reagents; performs quality control checks on equipment by comparing readings from quality control samples with known values to determine if equipment is functioning within acceptable limits.
• Performed a variety of microbiological, chemical, immunological, serological, and, microscopic tests as well as biological assays, using standard laboratory testing equipment. Evaluates test for accuracy, which may require correlation with other test result.
• Recorded test and data results after test result are reviewed; telephone test result to Dr. or pathologist and enter test result into computer; assist technologist or other professional in performing complex test or procedures as needed; prepared a monthly report on all test performed.
• Received specimens for testing and assigned accession number to specimen and requisition slip; prepare specimen for analysis by diluting, filtrating, centrifuging, or staining.

Temp. Agencies

Various Customer Service Representatives:
Prostaff/Time Warner / Master/Visa card:

Verifies, compiles, and types application information for mortgage loans: Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Recommend that loan not meeting standards be denied. Calls or writes credit bureau and employer to verify accuracy of information. Make calls to county and state for deeds, Types loan application forms, using computer. Track documents through microfiche, and made calls to specify companies to obtain property abstract, survey, and appraisal. Informs supervisor of discrepancies in title or survey. Submits mortgage loan application file for underwriting approval. Types and mailed approval and denial letters to applicants. Submitted approved mortgage loan file to Mortgage Loan closer (financial) for settlement. Recorded data on status of loans, including number of new applications and loans approved, canceled, or denied, using computer. Master/Visa card: Inbound: Time Warner: Inbound troubleshooting. Marketing: Outbound calls.

From: 1994-1999: Work for various temp agencies.
Teksystems-1995-1996 Baltimore MD - MCI - Archived Tapes, perform other assignments as needed.
ARC-1995-1996- Kannapolis, NC- Locke Martin - Computer Operator, archived tapes.
Manpower 1996-1998-Charlotte, NC-EDS- Archived tapes, perform other assignments as needed.
Seasonal/Sales,
Sales associates: Bloomingdale's, Macys, Michael's, Bath and Beyond, Quick Pawn, Rockbottom,

Education

Masters of Science: Communication Technology
Strayer University

Certification: A + Charlotte, NC Completing

Certified Associate of Project Management Charlotte, NC Completing
Techskills

Bachelor of Science: Information Technology/International Business 07/21/2005 Strayer University

SPECIAL TRAINING

• Certificate, Introduction to Networks and the internet, Confidential, 6/14/2007
• Certification, Crystal Reports 9.0 2003, Confidential, Charlotte, N.C.
• Certification, Office 2000 New Features,2000, Confidential, Charlotte,NC
• Certification, Introduction to the PC,2001, Confidential, Charlotte,NC
• Certification, Hard Disk Management, 1990, Confidential, Baltimore, M.D.

Professional Associations

Tripwire

The National Society of College Scholars

References Furnished upon request.