SUMMARY

Education training professional with experience in developing, implementing and evaluating seminars and workshops and handling/resolving departmental issues. Passionate in working with diverse groups and audiences. Strong areas of expertise:

Contract Negotiation
Budget Management
Individual and Platform Training
Project Management
Educational Program Planning
Customer Service and Support
Event Marketing
Contracting Vendors and Speakers

PROFESSIONAL EXPERIENCE

Manager, Continuing Education and Career Services 02/2002 – 09/2009
Confidential - Alexandria, VA

Worked with subject matter experts to design and develop curriculum and course material.
Reviewed courses, content, and instructors for meeting IACET accreditation requirements.
Coordinated all educational programming for international association, including 8 conferences, 150 continuing education courses and over 120 e-learning seminars.
Managed certificate courses for Copyright Management, Knowledge Management and Competitive Intelligence, resulting in a 50% increase in participation within one year.
Generated educational ventures in the areas of marketing, publications and leadership.
Identified, secured and supported facilitators of learning.
Provided career management services for job seekers/employers.
Maintained sound budget through the timely processing of accounts payable.
Identified, negotiated and contracted vendors or consultants for special projects.
Assisted marketing department in developing and editing course catalogs, conference planners and postcards.

Corporate Trainer 03/2000 - 10/2001
Confidential - Westerville, OH

Increased client base and profitability through integrated training of company policies, systems and internal methodology.
Participated in the creation of training budgets.
Audited and implemented company procedures.
Created training manuals, assessment tools and announcements.
Supervised small team of company trainers.

Medical Claims Supervisor 01/1999 - 03/2000
Confidential - Westerville, OH

Managed $1MM account, providing services to over 25,000 employees.
Increased productivity of department by 30% within one year.
Hired, trained and supervised full-time and temporary staff.
Directed payroll for department.

EDUCATION

Master of Science in Marketing & Communication
Bachelor of Arts in Communication

Workshops, Certificates and Technical Experience

Business Communication
CEU Workshop, IACET
Learning Outcomes Workshop, IACET
Learn.Com (Learning Management System)
Dreamweaver
Course Genie
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WebEx/ Placeware/ Microsoft Live Meeting
GoToMeeting
Microsoft Office

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Medical Claims Supervisor Resume

Mesquite, TX

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