OBJECTIVE:
To secure a career-oriented position within the airline industry with opportunity
for future growth and advancement.
______________________________________________________________________________

EXPERIENCE:

05/05 – 05/06 Confidential,
Sales Associate, Short Hills Mall. Short Hills, New Jersey
Assist customers on the floor, cash register, keeping garments inline, clearing dressing rooms
Locating items for customers and placing items on hold, inventory/stock, and cosmetics department.

07/03 - 05/05 Confidential,
Dallas Texas
Flight Attendant

Work independently without constant observation, yet works well with others as part of a team.
Work in accordance with established procedures and performance standards
Ensure compliance with Federal Aviation Administration (FAA) Regulations.
Prepare and serve multiple meals and beverages
Onboard sales of liquor, headsets and duty-free items
Assist customers with carry-on items
Ensure safety and comfort of all customers
Respond and provide leadership during an emergency, including aircraft evacuation and

Unusual situations

Respond to customers medical situations and administer first aid to ill or incapacitated customers.
Maintain order and handle unruly or irate customers.

02/98 – 06/03 Confidential,
Newark Liberty Airport, Newark, New Jersey
Flight Attendant & customer Service Agent, reservation, ticketing, reissues, departure/boarding,
International arrivals, customs, bags/lifting, CTR machines, Kiosk machines check-in/boarding passes,
booking, greeting and collecting money.

11/87 – 08/99 Confidential,
New Jersey
Computer Operator/Dispatcher
Primary Duties: Utilizing computerized graphic maps to locate drivers en route to
determine best travel routes; dispatching drivers to various destinations; locating lost
drivers; maintaining and updating financial balances of accounts; reconciling invoices
with purchase orders and deliveries; inputting data; operating a tube system; tracing lost
shipments via telephone; closing out runs; and performing additional duties to ensure
the smooth operation of this trucking business.

11/86 – 11/87 Confidential,
New Jersey
Office/Accounting Clerk
Primary Duties: Typing, filing, and entering data into the computer
system; printing garment tickets; maintaining customer’s credit accounts;
processing payroll and issuing advance payments; ordering supplies and
equipment; and performing additional bookkeeping functions.

11/85 – 11/86 Confidential,
New Jersey
Hostess/Supervisor
Primary Duties: Greeting guests and making their hotel stay comfortable; supervising busboys and wait
staff; operating a cash register; processing and distributing weekly and daily schedules; providing backup
support when necessary.

02/85 – 10/86 Confidential,
Germany
Computer Operator
Primary Duties: Operating a variety of computer equipment, monitoring, interpreting and responding to
terminal/console message; in addition to controlling output reports.

10/83 – 10/84 Confidential,
Germany
Computer Operator
Primary Duties: Operating and maintaining an NT100 system; performing disk to tape backups; generating
print out listings for customers; providing daily user support.

09/80 – 09/83 Confidential,

Computer Operator
Primary Duties: Providing system maintenance, backups and daily operations on the Das-3 system;
Memorex tape drives and IBM 330 Disk Drives; operating KVT’s terminal, printers and card readers; and
inputting and outputting data.

EDUCATION:

06/76 – 06/80 East Orange High School, East Orange, New Jersey
High School Diploma

01/81 – 02/81 United States Army Quarter Master School, Fort Lee, Virginia
Courses: Material Control, Accounting, Computer Operations

02/85 – 10/86 City College of Chicago, Mannheim, Germany
Diploma
Major: Accounting, Data Processing
Minor: Computer Operations

06/92 – 06/95 Christian Bible Center, 430 Franklin Ave, Bloomfield, New Jersey 07003
Theology

04/06 – 05/06 Department of Human Services Division of Develop Mental Disabilities
Danielle’s Law Training

10/03 – 04/06 Treatment Home Families Classes
Policies & procedures, Abuse & Neglect, Emergency Procedures, Drug & Alcohol/Tobacco
Infection Control, Medication Protocol, CPR/Crisis Intervention, Behavioral Management,
HIV & Aids, Human Sexuality, Suicide Prevention

02/98 – 03/98 Delta Airlines, Atlanta Georgia
Flight Attendant Training
Customer Service Training

07/05 – 08/05 American Eagle, Dallas Texas
Flight Attendant Training

Foreign Language: Intermediate German

Computer Proficiency: Mainframe and Personal Computer Platforms
DOS and Windows Environments
Apollo
In addition to: WordPerfect 5.1 Multimate
IBM-4224-E2 System 38
Intermac Wang
Motorola Maxar 80 CRT Zke
Lotus 1-2-3 Entrex Four Phase System
Awards:

United States Army Achievements Medals
Good Conduct Medal
Sixteen Letters of Commendation
Six Certificates for Completion of Training
Eight letters Customer Service Safety Delta Airlines
One accommodation from Preston Trucking

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