Skills:

• Ability to analyze and design contact center processes
• Ability to understand the contact center operations and to map w/the req
• Avaya CMS workflow experience
• Call Center process design experience including workflow and data flow
• Call Center requirements gathering and documentation experience
• Design and implementation of Customer Relations Management Systems
• Develop test conditions & expected results based on the application reqs
• Dev product requirements based on input gathered from a variety of sources, including analysis results and feedback from the user community
• Exp conducting user design &review sessions & running stakeholder meetings
• Experience with contact center operation functionality & industry best practices
• Experience with social services and case management
• Review project deliverables for completeness, quality and compliance
• Visio business process modeling
• Experience working within IRS NIST 1075 data safeguard policies & controls
• Knowledge of Motorola CRM

Education & Certifications:

• Confidential University Master of Science (MSc.) 
  Major: Telecommunications 
  Thesis Topic: The SQRT (2N) Data Compression.
• Confidential University Bachelor of Arts (BA) 
  Triple Major: Computer Science, Mathematics, and Physics

HONORS / ACTIVITIES

• NASA, Recognition for exceptional performance on UARS program
• National Science Foundation Research Assistantship Award
• Kappa Mu Epsilon (National Mathematics Honor Society) Member

Employment History:

Confidential, Stamford, CT – Contact Center Technology Architect/ Subject Matter Expert
August 2011 – Current
Experience with contact center operation functionality & industry best practices Responsibilities include working with internal GE resources and identify the end-to-end current state contact center technology infrastructure and provide a baseline architectural blueprint that describes the technology deployment across multiple national and global contact centers. The analysis and current state infrastructure summary includes an end-to-end view of over twenty contact centers and two data centers distributed across national and international sites. As the delegated subject matter expert, I delivered a concise contact center process representational model with effective methodology on how to approach this complex and diverse infrastructure. The infrastructure includes, Avaya© CMS, Cisco© ICM, NICE©, Nobel Dialer© Systems, Aspect eWFM©. This includes break fix maintenance, resolving issues, programming new call flows or modifying old ones, CMS support and reporting, and other call center functions. Review project deliverables for completeness, quality and compliance.The final deliverable will encompass business visions, Gathering requirements, gap analysis, current technology optimization, and technological recommendations that will put the client on a scalable and next generation contact center technology platform. Furthermore, the final deliverable proposes a future state contact center architecture that is in alignment with the business long term vision, best practice in the industry that may include a migration plan from the current TDM based technology to an IP centric technology.

Confidential, Manhattan, New York – Contact Center Technology Architect/ Subject Matter Expert
March 2010 – August 2011
Responsibilities include confirm and validate an Avaya©CMS infrastructure design and implementation of a global support center end-to-end voice infrastructure by working with the client and the vendor in compliance to an architectural specification. Experience with contact center operation functionality & industry best practices. Design and implement a global contact center infrastructure monitoring and alarm notification process. Manage and migrate new business units to the new global contact center voice infrastructure. Present to senior executives, architectural team, business stake holders, network and security team, an architectural blue print of a new “ground up” event and incident management system to support and monitor the global contact center technology; SLA definition and negotiation; identify, review and recommend multiple contact center application platforms and solutions. ; Review project deliverables for completeness, quality and compliance. Initiate and guide large negotiations with hardware vendors; Provide technical specifications and oversee implementations; Provide design and specify migration methodologies for multi-national contact centers into new VoIP platform; Review and confirm capacity planning, voice and data network infrastructure design, carrier level specification; Participate in trader voice monitoring, testing plan and acceptance criteria. The infrastructure of this initiative was a blended TDM/VoIP enabled contact center technology using Avaya Communications Manager (CM),CMS, S8730, G650, G450, AES, Avaya Voice Portals (MPP), VPMS, Avaya Interaction Center, Operational Analyst, Callback assist, Modular messaging, IP Soft phones, NICE©, IEX©, Prognosis© IP Telephony Management (not an all inclusive list), Prognosis, IPSLA, SMARTS, eHealth®, ITIL process and tools.

Confidential, Kansas City, KS – Contact Center Technology Architect/ Subject Matter Expert
April 2007 – December 2009
Lead architect for the Contact Center Technology Initiative (CCTI) project, a multi-million dollar contact center migration project with an objective to deliver millions of dollars in operational saving from contact center activities. Experience with contact center operation functionality & industry best practices. Involved in requirements gathering and Documentation of Call centers. As the chief architect to this large initiative my role was to propose and initiate cost saving technology initiatives, gather hard facts and data to build a strong business case to senior executive, create RFPs, review responses to RFPs, provide business critical recommendations to business regarding RFP responses, present an architectural blue print of a new “ground up” contact center technology to Senior executives, Architectural team, Business stake holders, Network and Security team; Identify, review and recommend multiple contact center CRM and CEM application platforms. ; Review project deliverables for completeness, quality and compliance. Have Knowledge of the Motorola Customer Relation Management Applications. Initiate and guide large hardware vendors negotiations, carrier vendor review and negotiation, present design and technical specification for appropriate team and oversee and approve implementations; Experience working within IRS NIST 1075 data safeguard policies & controls; Present design and specification on how to integrate multi-national contact centers into a single VoIP platform; Review project deliverables for completeness, quality and compliance Technical specifications include, capacity planning, voice and data network infrastructure design, carrier level specification on acquiring an end-to-end MPLS network, IP toll-free service implementations; TDM to VoIP migration plan and execution. Involved in conducting user design &review sessions & running stakeholder meetings. The final deliverable of this initiative was a VoIP enabled contact center technology using Avaya platforms Communications Manager (CM),CMS, S8730, G650, G450, Avaya Voice Portals (MPP), VPMS, SIP servers, AES, Covergence© Session Border Controllers(SBC), IQ Reporting, IP agents (not an all inclusive list); Deployed a TDM & VoIP enabled environment; Witness©, eWFM© integration, Facilitated to retain a third party load and performance vendor & lead multiple end-to-end performance and load test before accepting implementation; Developed test conditions & expected results based on the application. Delivered a multi-million dollar project on time, on budget, resulted in multi-million dollar savings in the first season of deployment, consistent to the original business case; Platform was able to service over two Million calls per day at peak with over a Million self-service calls accepted and serviced by the voice portal. In a call center environment, identify processes that need automation and/or work flow management

Confidential, Overland Park, KS – Sr. Call Center Architect
August 2005 – December 2006
This is an On-Demand Customer Interaction Center (ODCIC) project for call centers where the core-technology is a Genesys CTI framework.; Review project deliverables for completeness, quality and compliance. Design and implementation of Customer Relations Management Systems. Delivered a concise contact center process representational model with effective methodology on how to approach this complex and diverse infrastructure. Responsibilities include Desktop applications, immigration design, which includes Customer Relationship management applications such as Siebel CRM, analysis of the CRM update on soft phone applications Have Knowledge of the Motorola Customer Relation Management Applications. Responsibilities include reviewing the existing Genesys Softphone application and present a business case proposal to the client on how to improve call-handling performance and create a technical design document on how to implement the proposed technical solutions; Interface with the client to generate business and technical requirement document to enhance the current Softphone application; Design and implement several enhancements to the Genesys Softphone to accommodate multiple business requirements. Create an application that managesGenesys DIRn assets and programmatically login and assign agents to the Genesys Framework. The design and implementation includes inter-process communication module with Genesys CME application environment to authenticate and to determine users’ rights and access privileges. VB .Net, ADO, COM were used in the user interface development portion of the application. The Genesys ActiveX control is used to interact with the T-Server and CCPulse to send user and T-server requests and responses. Developed test conditions & expected results based on the application. Performed several Call Center performance analysis and put in place a process to document performance analysis results. Used Visio business process modeling for Business requirements. Tools used to troubleshoot Genesys Desktop application state transitions using primarily using the Genesys CCPulse. 

Confidential, Denver, CO – Solution Architect & Technical Lead
March 2005 – July 2005
Design, develop and document a phase complaint 911-PSAP and ALI controller system on a Red-hat LINUX operating system platform. Responsibilities include, build and deploy a LINUX operating systemenvironment for the system. Design and write a process to interact with the MY-SQL database within the environment. Design and implement a protocol to manage the 911-incoming message request. Design and implement a process to validate and parse incoming response from the ALI database; All applications were written using ANSI-C on a LINUX environment. The final deliverable includes an architectural blue print, and technical specification document.
Design, develop and deploy a web based telephony call-back system using the existing VPC-9000 telephony switching platform and the CISCO 5300 VOIP gateway with various types of Channel Associated Signaling (CAS) and E&M signaling configuration. Design and implementation include creating and interacting with multiple database tables in a MS-SQL server environment, build and deploy an ASP based web application to gather user information; design and implement a real-time message handler task using C++; Design and deploy a process that interface with the Dialogic 240/T1 telephony platform to place an outbound call request and monitoring application; interfacing the VPC-9000 switch with a CISCO 5300 VOIP gateway to transport calls to the destination sites via an alternate IP routes as well as using the PSTN network. The application is currently operational for on-line marketing and web call back portals. 

Confidential, St. Joseph, MO – Solution Architect & Informatica ETL Technical Lead
November 2003 – December 2004 
This is a Call Center environment where the core-technology is a Genesys CTI framework and an in-house built customer relationship management (CRM) application. Responsibilities include reviewing the existing asset and portfolio boarding and transformation (“Boarding”) process and propose a solution to upper management to implement an automated process to migrate assets and portfolios. As a solution architect, I delivered an architectural blue print on how to implement an asset & portfolio migration, uploading and transformation process. Developed test conditions & expected results based on the application. Design a new software application and process that includes generic inbound data stream interface, a transform engine and a generic outbound data stream pipe that can interface with various database and reporting tools. Evaluated and selected the appropriate ETL tool for the business. Responsible for coordinating and implementing an Informatica training session for in house development team. As a hands-on technical lead for the Data Services team, implemented and delivered several key Informatica workflows that replace existing boarding applications and data extract tools. Involved in conducting user design &review sessions & running stakeholder meetings. In addition, I used Power Center extensively for design mappings, workflows, installation and configuring Informatica Server, administering the Informatica environment, deploying Workflows, scheduling sessions, and training in-house developers. The Informatica Power Connect/Power Exchange is used to interface with multiple host legacy systems and several other source data formats. This implementation has improved the portfolio migration and deliverable processing-time from several days to few hours. Reviewed project deliverables for completeness, quality and compliance.
Furthermore, I was responsible to propose and implement a software development lifecycle process, a requirement gathering process and Informatica mapping design documentation process for the boarding exercise. This sets the company to a CMM-Level3 standard.
The transform engine includes complex business logics that were embedded in mapplets, which extract data from heterogeneous data sources including mainframe (EBCIDC) data using copybooks, flat files, Genesys out-bound dialer environment, and other Non-relational data bases objects. The workflows extract data from the Genesys CC Analyzer data sourcer and the Operational Data Storage (ODS). The target object used was mainly MS-SQL 2000 environment. Erwin Data Modeler was used extensively to reverse engineer some data base table to analyze, document or export table schemas. Used Visio business process modeling for Business requirements.
The development environment includes, Informatica Power Center 7.0 & 7.1, Power Exchange/Striva Detail Navigator/Informatica Workflow Manager/ Informatica Workflow Monitor/ ERWIN Data Modeler.

Confidential, Atlanta, GA – Solution Architect & Technical Lead 
August 2003 – October 2003 
Perform analysis of the current-state core Call Center technology including, Avaya G3si PBX/ACD platforms for basic telephony services, Periphonics VPS/IS 9500 VRU which currently run on Sun Solaris hardware and Periphonics version 5.2 software, and delivered an architectural blue print for a future state architecture using Genesys Framework which includes the Genesys IVR Driver for Periphonics, and the Genesys G-PLUS adapter for the Siebel Call Center environment to activate the Siebel Unified Login Capability and the Telephony Controls. Perform a proof-of-Concept implementation of the Genesys Framework interface using the GenComm7 dynamic link library and the GenModel dynamic link library with the Siebel Call Center application to trigger the screen-pop. Implemented a CTI software modular design as specified in the architectural document that drives an IVR application on the Nortel Periphonics IVR. Design and implementation of Customer Relations Management Systems. Designed and implemented routing strategies using theInteractive Routing Designer (Genesys IRD) to design and implement data-base driven and skill based routing strategy to the Universal Routing Server (Genesys URS)

Confidential, Hartford, CT – Sr. CTI Consultant
February 2003 – June 2003 
As a Call Center telephony subject matter expert (SME), analyze and provide the appropriate Call Center technical recommendation for the upper management team on the implementation of the HIPPA compliancy using the existing Call Center technology. Reviewed project deliverables for completeness, quality and compliance. Perform a thorough analysis of multiple Claim and Eligibility host systems; identify the interface specification between the existing host systems and the Periphonics IVR platform. Deliver a system and functional technical design specification for HIPPA implementation within the current call center ICM/ICR and IVR systems. Delivered a system design specification for the Nortel Periphonics VPS/IS system. Analysis includes the current implementation of the CISCO ICM, the Interactive Call Router (ICR), and the Dynamic Call Load Balancing (DCLB). Design and implementation of Customer Relations Management Systems .Evaluate and analyze the Siebel 7.0 CTI and CISCO CTI integration for upgrade and/or implementation enhancement. Propose a requirement gathering and technical specification design, documentation, and review process, for a Call Center IVR enhancement project. Conduct EDI Transaction code set analysis and deliver a functional requirement document to accommodate EDI transaction code 834 and 278. Perform as a liaison between the architecture/technical implementation team and the Business unit. 

Confidential– Denver, CO – Architect – Lead Developer
January 2002 – December 2002 
Design and implement the VPC-9000 system upgrade to support twenty-eight DS1 lines on a single unit and rolled out a new VPC-9000Q version unit to support quad cards for a DS3 circuit on a single unit. In a Call Center environment, identify processes that need automation and/or work flow management .The upgrade implementation include new device drivers to support Intel® Dialogic® DM/V960-4T1 with ISDN PRI trunks and DM/V1200-4E1 with ISDN PRI trunks. The VPC-9000Q series has been enhanced to support an ORACLE database for managing user accounts and call detail records (CDR), a voice-recognition technology to identify inbounds callers and assist menu selection via voice-enabled application. Involved in conducting user design &review sessions & running stakeholder meetings. Design and implementation of Customer Relations Management Systems. Experience with social services and case management. Developed test conditions & expected results based on the application. The inter-process communications (IPC) between the three main applications of the system is implemented using an SNMP look-alike network management protocol via a TCP and UDP/IP socket communication. An object library was built to allow a developer to use an API without the detailed understanding of the inter-process communications (IPC). The development environment includes, the Visual Studio 6.0 complier, debugger, using C++ with WINSOCK 2.0 native API. Other tools used in the development life cycle include, DirectTalk viaVoice, VXML interpreter, Nuance 8.0, Rational Rose Purify – for memory leak and Rational Rose Quantify for performance and application resource management.

Architect – Lead Developer
Design and implement device driver and firmware application for the 8-bit ST72141 micro controller. The application is a control system designed to control Brushless Permanent Magnet DC (BLDC) motors. Responsible for requirement gathering process and mapping design documentation process for the boarding exercise. The control process of the motor with the ST72141 is based on three events, the Back EMF zero crossing event, Commutation event and the end of demagnetization of a Winding. This proof-of-concept and prototype application includes a start-up and motor control state machine and a front-end GUI based application that interacts with the module via an RS-232 serial protocol interface. The COSMIC ‘C’ compiler and the ST visual debugger were used to develop the driver and the control system. The front end GUI and the communication protocol were written in C++ using the Visual Studio 6.0 integrated development environment and its debugger.

Confidential. – HP Consulting Services, Denver, CO – Sr. Developer
April 2000 – November 2001
Designed and developed an adapter layer interface that facilitates a middleware client request to the back-end host legacy systems (OSS). The host legacy systems include – TIRKS, LFACS, WFA/DO, LMOS, BOSSand CARS (Customer information systems), OSCAR, ALOC, PREMIS, SONAR. The adapter layer works in a finite state machine design and was implemented using the tuxedo wrapper and an Enterprise Access (Jacada EA) screen-scraping tool. The adapter initiates the session with host system and sends the request to the host system in a 3270-interface screen format and scrapes the response from the presentation layer of the host system. This design and implementation allowed the middle ware application to interact with the host system without any intrusion to the host system internals or without requiring any change to the applications on the host system. In depth analysis and a direct interaction with hosts systems was required to simulate the end user request on the 3270 interface protocol. The middle ware application, using EAI (Jacada Enterprise Access) interacts with the host to extract data from the host response as specified by the client. As part of the implementation I have built several Java objects, applets and servlet technology containers on the server side. The implementation was done on HP-UNIX 11.0 environment, using C++, Java, RPC, MQ-Series messaging protocol and Tuxedo calls. Design and implementation of Customer Relations Management Systems .The system integration test was conducted using an XML and XML files to supply test data for the test driver application.

Lead Systems Requirement AnalystBuilt and lead a new functional requirements team that includes eight senior analysts and one technical writer. Developed test conditions & expected results based on the application. The team members include internal QWEST staff and third-party analysts. I was responsible to put in place a requirement gathering and documentation process that is compliant to CMM Level-2. The standard requirement gathering and documentation process includes, setting up Joint Application Development (JAD) session with clients, putting high-level system design using UML wherever it is applicable, use cases, and requirement matrix. In addition, as a subject matter expert (SME), Involved in conducting user design &review sessions & running stakeholder meetings. I was responsible to review and approve the functional requirement for each business service category. Reviewed project deliverables for completeness, quality and compliance. Experience with social services and case management. The team delivered functional and system requirements for the following business services categories – Network Inventory Service (Host system - TIRKS and LFACS), Customer Service Information (BOSS/CARS), Appointment Scheduler, Service Availability Query, Telephone Number Request (ALOC), and Address Validation (PREMIS). Final deliverable was completed on time per the deliverable contract schedule.

Confidential, Boulder, CO – Lead Architect and Developer
February 1999 – February 2000
Design and implement a low-level device driver for Cirrus 4281, and Cirrus 4297A-voice decoder and a PCI control bus driver. In addition implemented a task that will packetize the voice data and receive or transmit the packet using a TCP/IP socket interface. Implementation of the H.323 and SIP protocol. The implementation is a framework for a Voice over IP (VOIP) product. This was implemented on an x86 real-time embedded system environment using the VxWorks operating system. The task includes a real-time scheduler that executes each task for the voice coder/decoder, parallel PCI setup and controller, and Receiver/Transmitter packet data. Further analysis on the system was conducted using Wind View. The implementation was done using POSIX-C and the Tornado/VxWorks integrated development environment.

• Design and build class libraries to drive multiple Dialogic D/480SC-2T1 series interface cards. Involved in conducting user design &review sessions & running stakeholder meetings. Design and implement a complete end-to-end software carrier based application that is used for enhanced voice services using one or more DS1 facilities. The system supports MF, DTMF and Feature Group D signaling protocols andT1-403 loop-back protocol. The architecture is designed as a finite-state-machine with multi-threaded application environment. It interfaces with many relational database management systems (RDBMS). It is capable of handling high through put in-bound and out-bound calls. Users of this system include long distance carriers, calling card service providers, and international callback service providers. The code was built using the Visual C++ 5.0, the Dialogic DNA V 3.1; SQL and ODBC based class librariesand MFC based class libraries. The system runs on Windows NT 4.0 operating system platform. Involved in requirement gathering process and mapping design documentation process for the boarding exercise.

Confidential, CO – Sr. Telecommunication Analyst – QWEST Communications Inc.March 1998 - December 1998
Assigned to projects that are under Confidential Telecommunications services group. Projects include Performance Analysis and Commission Tracking (PACT) within US WEST Communications Inc. Responsibilities include – Consult client in system architecture and design, system implementation process and assist development team on HP software development tools such as Softbench CM and Softbench code advisor. Implement a procedure for performance analysis using MeasureWare. Consult client on HP’s High performance primary and redundant hardware and Service Guard software solution.

• Interconnect Mediated Access (IMA) – Senior Systems and Requirement Analyst. Responsibilities include –
• Interview clients, system engineers, and subject matter experts as needed to clarify business requirements and systems level functional requirements.
• Manage functional specification interdependencies to ensure coverage across all IMA components.
• Participate in the planning process to produce accurate work effort estimations.

Confidential, Englewood, CO – Project Lead 
March 1996 - May 1997
Based on the business functional requirements, responsible in proposing solutions and manage the implementation of several technical needs for a new local exchange carrier. Responsible for requirement gathering process and mapping design documentation process for the boarding exercise. In a Call Center environment, identify processes that need automation and/or work flow management. These includes designing a SKILL Mapping Guide, design and implement conditional routing, create database design questions for an “Application Discovery”, streamlining daily call center operation, evaluating Call Center performance, generating Call Center performance reports, design and propose computer telephony solutions for the Call Center. Involved in conducting user design &review sessions & running stakeholder meetings. Implemented a system where the Call Center data can be reported using Crystal report, BRIO. The call center works behind an Aspect Call Center switch and Nortel Periphonics IVR system and AVAYA CMS and Conversant V3.x and V4.x CTI platform. Other accomplishments include, identifying and presenting a specification on how to interface with LEC's for disconnect; with switch service providers for switch level provisioning; with directory listing services; and with operator assistance service providers. Designed network based alternatives and managed the implementation of these solutions. Designed complex back-end communication process that will interact with heterogeneous legacy systems. Managed the back-end implementation of a software package that will automate the telephony provisioning process including scheduling, credit check, service order entry,Directory Services and MSAG data validation. This process is thread based NT application that will interface to a remote billing system via a remote procedure call (RPC) on an AS/400. The back-end process read requests from, and writes responses to, a SYBASE data table. The front-end application was implemented using PowerBuilder development environment with back-end interaction with the SYBASE. Designed and managed the implementation of a screen-scrape application that will automate part of the telephony provisioning process, interfaces to the LEC's, directory services and operator assistance service. Designed and implemented requirement gathering process flow for telephony software. Designed and implemented a software enhancement request process to an existing billing system. Coordinate the creation of test cases; test schedule and acceptance plan for billing system software. Coordinate TCI testing resources and loading of release into production.

Client: Confidential, Boulder, CO – Sr. Communications Consultant
Design and implement the Facility Data Link (FDL) functionality on T1 based customer equipment using the ANSI T1-403 & AT&T TR54016 performance report messaging protocol for a DS2151 framer chip. Design and implement a T1 statistics and alarm report module. Design the finite state machine and implement the V.54 test and maintenance loop protocol. Design and implement the QRSS test pattern generator and detector. Design and implement a digit analysis module to determine an appropriate route to an incoming stream of digits. Design a subrate data-multiplexing scheme that can be used to transport a slow date rate on a T1 DS1 channel format. All the above modules were written in “C” using the TMS320C5X ANSI C compiler for the TMS320C5x DSP chip. The system is built for an embedded real-time system.

Confidential, Arvada, CO – Project Lead
February 1995 - March 1996
Proto-type implementation on how to communicate to several switch models using Dialogic CT-Connect standard version. This includes Alcatel 4400 using CSTA link, AT&T DEFINITY G3 using CallVisor ASAI, BBS Telecom 308/416 using CSTA Link, Ericsson MD110 using ApplicationLink, Northern Telecom Meridian 1 using Meridian Link, and Siemens Rolm 9751 CBX using CallBridge/CSTA. In addition used the CT-Connect Special versions for Aspect Call Center, ApplicationBridge, Rockwell Galaxy using Transaction Link, and Siemens HICOM 300 using CallBridge/ACL.
Design and implement a virtual automatic call distributor (VACD) for a mid level telephone system. The final telephony software product includes an agent application where an agent can log in and make her/him available to accept a call, or make self-unavailable due to wrap-up or other reasons. There is a monitor application that monitors the activity of incoming and outgoing calls, traffic load, agent status, etc. that can be viewed by a supervisor. The monitor application is designed in a client/server model so that it can be run from a local or remote site. It is using the WINSOCK (windows socket) TCP/IP protocol. The system provides a library of API’s where any monitoring or logging application can be written to interface to the virtual ACD. Involved in conducting user design &review sessions & running stakeholder meetings. The virtual ACD is a simplified expert system that can identify qualified agent based on DNIS, and skill level. An agent can log in and receive a call locally or from a remote site. Client data will be transferred to the agent via the Internet TCP/IP link. The agent application includes a TAPI based module, which enables agents to use a TAPI complaint phone on a remote/local site. The Dialogic D/41D 4-port voice processing board on a windows-NT platform was used for message queuing, Voice-Mail and for remote agent call forwarding. The virtual ACD application was written in C++ and MFC class libraries using the Microsoft visual C++ IDE, RPC, Dialogic CT-Connect V1.10 on WIN-NT. 

Confidential. Denver, CO – Sr. Communications Consultant 
July 1994 – February 1995 
Responsible to design and implement the communication subsystem for Event Tracker project. Design and implement a client/server interface that links the multi-layer distributed computing environment (DCE) system of the ET. Build objects and libraries for the application programmers to easily develop client/server applications; Build a data-staging mechanism for the overall ET system using remote procedure calls (RPC) in a distributed computing environment (DCE). All the above tools and applications use the socket IPC and multi-tasking capability using threads. The code was implemented using POSIX 'C' source for complete portability between different platforms. The MS Visual C++ IDE was also used as a development tool. The platform used is OSF/UNIX and Windows NT.