Customer Care/customer Service Representative Resume
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Tallahassee, FL
OBJECTIVE
To obtain a position with a progressive and professional organization that will utilize my skills and help me obtain the highest level of my capabilities.
Experience
2012- Present Confidential Tallahassee, FL
Customer Care/Customer Service Representative
- Assist low income families in receiving medical insurance
- Walk customers through enrollment process to sign up for Florida Healthy Kids
- Answers general questions and customer complaints regarding medical coverage
- Handle billing issues as well as customer payments
- File and assort paperwork and KidCare applications
- Opt customers into requested health plans
- Educate and inform customers on offered Health Plans and KidCare programs
2009-2010 Confidential West Palm Beach, FL
(Business closed) Front Desk Receptionist/Customer Service
- Answered phone calls in a timely manner
- Service clients in selecting home furnishings
- Assisted in Inventory intake and general office Duties
- Overlooked sales and delivery schedule
- Demonstrated excellence in customer service
- Provide excellent customer service
- Handled switchboard of 26lines
- Maintained a calm and positive attitude during chaotic peaks
- Answered General Questions
2007-2009 Confidential West Palm Beach, FL
CAE1- Customer Service/Call Center
- Elicits & customer information & inquiries following prompts from a computerized system
- Develops and maintains up-to-date knowledge of the company’s products
- Resolves customers complaints and concerns through empathy and professionalism
- Worked in fast paced often high-pressure environment
Education
2011- Present Confidential College
Associates in Arts Degree Anticipating
Anticipating Associates in Arts Degree
2004-2008 Confidential School
High School Diploma
General Studies
Professional Skills Include
- Excellent communication skills written/verbal
- Quality Client Service
- Exceptional Time Management
- Multi-task Oriented
- Quick Learner
- Team Player
- Conflict Resolution
Privacy Policy
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