Objective

To obtain a challenging position, where I may utilize my sales and customer service experience to meet customer demands in a fast-paced environment.

Work Skills

Proficient in Microsoft Word, PowerPoint, and Microsoft Excel
Fast Learner
Inventory control
Problem solver
Excellent Communication Skills
Teamplayer
Detailed Oriented
Telephone inquiries
Customer service
Multi-line phone usage

Accomplishments

Customer Service

Consistently received positive feedback from guests and employer.
Created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive attitude towards all customers and employees.
Handled high volume sales with cash, credit and gift card transactions, balancing cash drawer at end of shift with 99% accuracy rate.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding location, product, promotions and orders.

Work Experience

January 2012 to May 2012
Call Center Agent
Confidential - Baton Rouge, La

Providing over 200 calls per shift to customers, setting appointments to see showroom, and making sure customers are qualified

August 2009 to April 2010
Cashier
Confidential - Baton Rouge, La

Guaranteed positive customer experiences and resolved all customer complaints. Greeted customers entering the store to ascertain what each customer wanted or needed, and worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

October 2007 to November 2008
Team Leader
Confidential - Baton Rouge, La

Provided customer service for an average of 60-100 calls per shift, answered customer inquiries, took orders, and provided new product information. Also answered questions regarding store and products, while maintaining knowledge of current sales and store promotions; accurately balanced cash drawer after every shift.

Educational Background

Confidential, Baton Rouge, La USA

Major: Business Management

Coursework includes: Accounting, Economics

Confidential,School, Baton Rouge, La

Confidential, School Diploma
Process Technology Training

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Call Center Agent Baton Rouge, La

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