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Customer Service Representative Resume

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Tallahassee, FL

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OBJECTIVE

To obtain a position with a progressive and professional organization that will utilize my skills and help me obtain the highest level of my capabilities.

Experience

2012- Present Confidential, Tallahassee, FL
Customer Care/Customer Service Representative

  • Assist low income families in receiving medical insurance
  • Walk customers through enrollment process to sign up for Florida Healthy Kids
  • Answers general questions and customer complaints regarding medical coverage
  • Handle billing issues as well as customer payments
  • File and assort paperwork and KidCare applications
  • Opt customers into requested health plans
  • Educate and inform customers on offered Health Plans and KidCare programs

2009-2010 Confidential, West Palm Beach, FL
(Business closed) Front Desk Receptionist/Customer Service

  • Answered phone calls in a timely manner
  • Service clients in selecting home furnishings
  • Assisted in Inventory intake and general office Duties
  • Overlooked sales and delivery schedule
  • Demonstrated excellence in customer service
  • Provide excellent customer service
  • Handled switchboard of 26lines
  • Maintained a calm and positive attitude during chaotic peaks
  • Answered General Questions

2007-2009 Confidential, West Palm Beach, FL
CAE1- Customer Service/Call Center

  • Elicits & customer information & inquiries following prompts from a computerized system
  • Develops and maintains up-to-date knowledge of the company's products
  • Resolves customers complaints and concerns through empathy and professionalism
  • Worked in fast paced often high-pressure environment

Education

Associates in Arts Degree Anticipating

  • Anticipating Associates in Arts Degree, thereafter transferring to Florida State University to major in Psychology and minor in Education

High School Diploma

  • General Studies

Professional Skills Include

  • Excellent communication skills written/verbal
  • Quality Client Service
  • Exceptional Time Management
  • Multi-task Oriented
  • Quick Learner
  • Team Player
  • Conflict Resolution

References upon Request

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