SUMMARY

Highly motivated professional with twenty-five years of executive level experience in private and publicly held Companies. Results driven, innovative, and promotes collaboration and teamwork while managing multiple priorities. Demonstrates a high level of professionalism and continues to develop and improve skills and competencies. Informs and communicates successfully while providing insight and solutions to meet business objectives.

• Organization - Very well organized and detail-oriented working in a multi-tasking project-oriented environment. Known as a "highly organized and performance employee".
• Communication - Above average verbal and written communication abilities. A highly effective team player that understands the value of working together towards a common goal.
• Proactive - Initiative driven individual with proven track record of successfully completing responsibilities assigned to meet strict departmental and Company deadlines.
• Detail-Oriented - Outstanding attention to detail, taking ownership of all tasks assigned, generating polished and complete projects from start to finish.

Skills

Microsoft Word, Excel, PowerPoint, Outlook, Visio | WAVPedal with v. 7 Software
Word Processing, Data Entry, Transcription | File Transfer Process Software
ClinTrials/ClinTrace/ACT Database Management | Internet Research Skills, Access Database
Proficient in Intel & MAC Desktop | Lotus Notes

Professional Experience

Confidential
Risk Control Training and Administrative Support Technician
2/2012 – Present – Current Salary $62,000

• Support Risk Control Senior Management providing advanced word processing, presentations, spreadsheet and database activities for marketing, customer, internal and field trainings.
• Coordination of internal and external/field customer trainings to include securing meeting locations, establishing contracts for rental space, audio-visual and catering needs, meeting set-up in existing databases, registration processing, customer service questions, instructor and student training materials prep and distribution, follow-up and close-out of meetings.
• Support of National accounts to include insurance survey recommendation processing and follow-up with risk control consultants and insured customers, generating 30, 45, 75 and critical reporting reminder letters, database archiving, and customer contact to ensure Travelers policies and practices as well as state guidelines are adhered to.
• Tracking of risk control website and 800 line questions and issues providing email responses, phone conversations, troubleshooting and solutions on a daily basis to establish overall customer satisfaction.
• Processing CAT survey requests and renewal account information, time tracking input of hours spent on accounts by outside consultants, incorporating signature scans from customers into insurance database, insurance account maintenance and other duties as assigned.
• Lead on automation and implementation team to review and update current departmental database processes and procedures streamlining inefficiencies and increasing overall production.

Confidential
Sr. Administrative Assistant
3/2010 – 2/2012

Providing outstanding administrative support to William Ramsden – VP – Field Management, Agent and Field Sales Solutions, Sales and Marketing, Personal Insurance

• Managing calendars, schedules, meetings, travel, event planning; creating, reconciling & submitting expense reports, preparation of presentations, excel spreadsheets & correspondence to include formal letters & email responses, transcription, ordering and tracking of sales and marketing giveaways, liaison between departments and Sr. management, indirectly providing support for department and field as well as providing back-up support to other Company Sr. leaders.
• Maintaining the daily operations of the office to include phones, supplies, filing, scanning, client files, HR functions, new hire orientations and other duties as assigned.

Confidential
1/2009 to 10/2009
Executive Assistant

Provided superior executive administrative support to the Regional Sales Vice President, Executive Director, Health & Services Department and 27 "in the field" nurse practitioners in Evercare Division of UnitedHealth Group Company.

• Managing calendars, schedules, meetings, travel, off-site event planning; creating, reconciling & submitting expense reports for management, preparation of presentations, excel spreadsheets & correspondence to include formal letters & email responses
• Coordination and tracking of Center for Medicare Advocacy process, Medicare/Medicaid Pay Start and NOMNC processes for the state of Connecticut and members/patients of Evercare Nursing Home Facilities
• Business segment liaison duties for division to include on-boarding/termination of employees; ordering IT equipment to include hardware, software & licenses, cell phones, ID/building badges, beepers, set-up of all employee equipment to include computer, printer and first week employee orientation materials and training
• Setting-up and maintaining vendor relationships, updating and renewing contracts to meet business initiatives and budget needs
• Submitting Company SATS requests for network and program access to various software systems and licenses for division employee's to include creating email and IM accounts, service requests for completion of employee IT set-up and maintenance, technology upgrades and day to day activities
• Maintaining personnel records, nurse practitioner credentialing/licenses, ordering of office supplies
• Created design and specs for SharePoint Website for nurse practitioners and other departments to help streamline overall departmental processes; owner of SharePoint site to include maintenance and update
• Overall management and coordination of Evercare division
• Other duties, responsibilities and projects as assigned to include back-up for claims & contract department

Confidential
8/2005-Present
Manager (Part Time)

Managed small Information Technologies consulting services group that specialized in C level consultants, operational services as well as shared services best practices.

• Managed all office needs to include business account records, supply needs, word processing, mail, filing
• Contract Management, negotiating all contract standards, client contact, and employee interface
• Payroll Invoice Process, business check deposits, payroll checks, and maintenance of business bank accounts
• Annual tax requirements as set forth by the Federal and Local governments
• Other tasks as needed to maintain and keep Company properly functioning and current

Stay-at-home mom. Worked to establish my family and self in the Connecticut area. 1/2004-8/2005

Relocated to Connecticut from the Washington DCArea 1/2004

Confidential, Rockville, MD 20850
1/2000 – 1/2004
Executive Administrative Assistant

Provided executive-level assistance and support to the Chief Financial Officer and 6 direct reports with demonstrated ability to improvise, improve procedures, and meet demanding deadlines.

• Decision maker for the department in CFO's absence
• Liaison between all impacted departments and external clients to the CFO's office
• Stock Administrator backup with respect to SEC filings and company stock transactions
• Responsible for reviewing, processing, and reconciling all company stock transactions
• Managed capital purchases, direct vendor relations and real-estate transactions
• Continuous updating & implementation of FASB/SEC rulings
• Managed board meetings and conference needs, accountable for all company board presentations
• Arranged travel, international and domestic
• Reconciled all expense reports, managed CFO's calendar, and tracked appointments
• Organized and maintained all company financial records
• Vendor management for supplies and office furniture

1987 – 2000 – Work experience available upon request.

Education & Training

Associates of Arts Degree
Certification in Management
Certification in Administrative Excellence

References available upon request.