Management and leadership profile

Analytical, detail oriented with strong programming skills; work diligently on long, tedious assignments.
Maintain excellent interpersonal communication, time management, and problem resolution skills.
Customer service, time management skills
Excellent problem solving skills and negotiation abilities

Software: Windows 98/2000, Microsoft Word, Excel, Access, and Power Point

Professional Experience

Confidential; Baton Rouge, La 2012- 2012
Customer Service Representative
Interact with customers to provide answers to inquiries involving a Home Depot Direct product or service. Quickly and efficiently handle and resolve complaints. Receive and process new client accounts. Implement requested changes to existing accounts and perform other account maintenance and clerical duties as requested. Promote sales by educating customers on available services. Respond to customer correspondence in appropriate manner.

Confidential; Baton Rouge, LA
Evening Housekeeping Manager

2009- 2011

Direct workers and contractors engaged in cleaning operations in the evening facilities. Assist in coordinating and selecting interior decorating and design, furniture purchase and installation as well as signage activities in conjunction with individuals both on staff and contracted. Oversee employees to ensure their performance meets standards in areas such as bio hazardous and non-bio hazardous waste management, including window washing. Continuously access and modify staffing and work procedures in order to complete department responsibilities in a cost-effective manner. Evaluate documentation with a high level of accuracy and maintain human resource needs. Provide initial and ongoing personnel training and development. Provide leadership and direction to both hourly and salaried staff. Maintain budget compliance. Evaluate customer satisfaction and customer relationships

Confidential; Jackson, MS
Truck Driver

2007-2009

Responsible for the safe transport and on-time delivery of freight throughout an assigned route in all weather conditions. Followed all commercial driving regulations, while operating equipment on-duty. Understood, comprehended, and properly analyzed hazardous materials for proper transportation over-the-road. Attended to all verification and proper vehicle placarding for the vehicle in use. Performed a thorough pre-trip and post-trip inspection of any equipment operated in accordance with Company Policy.

Confidential.; Laverne, TN
Truck Driver Trainer

2005-2007

Drove truck with a capacity of three tons or more and transported delivered materials to specified destination. Maintained radio or telephone contact with base or supervisor to receive instructions or be dispatched to a new location. Maintained truck logs according to state, and federal regulations. Positioned, blocks, and ties rope around items to secure cargo for transportation. Cleaned, inspected, and serviced vehicle. Operated equipment on vehicle to load, unload, or dispersed materials. Assisted in loading and unloading truck manually

We provide IT Staff Augmentation Services!

Customer Service Representative Resume

Baton Rouge, LA

We'd love your feedback!

Resume Categories