SUMMARY OF QUALIFICATIONS

Flexible and detailed oriented with a strong work ethic; Honest, highly motivated team player; Strong leadership and excellent communication skills. Proficient in Microsoft Office; Word, Excel, and PowerPoint.

PROFESSIONAL EXPERIENCE

Confidential, Stores January 2011 - Present
Logistics & Sales Floor Representative
Responsible for transferring new merchandise deliveries from shipment trucks to the sales floor; enter product into store inventory database; lift objects ranging 20-100lbs; add security censors and price new merchandise; post sales notification. Provide excellent customer service by answering customer inquiries and research product availability in other stores in the area.

Confidential, February 2010 - October 2010
Customer Service Representative & Trainer
Provide customer service to fitness members; conduct tours to new fitness members; appointment scheduling for sales associates. Maintained and setup service equipment. Managed and serviced facility café. Instruct circuit training classes 1 -2 times weekly and as needed. Provide detailed instruction of fitness equipment and proper form to exercise.

Confidential, October 2008 - February 2010
Freight Associate
Responsible for the receipt and organization of new merchandise deliveries; adding security censors and appropriate pricing to new merchandise; organizing merchandise for new season; organizing sales rack and posting sales notification. Provide excellent customer service by answering customer inquiries and researching product availability.

Confidential, November 2007 - August 2008
Sales Floor Representative
Ensured department store was kept clean and organized by stocking merchandise. Processed payments for merchandise purchased by customers. Performed as the subject matter expert in the electronics department; merchandise management; pricing, organizing and posting sales notifications.

EDUCATION

Major: Criminal Justice
Automotive Technology
Certificate
Diploma

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Customer Service Representative Resume

Richmond, VA

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