Objective:
To obtain a challenging position that will allow utilization of existing customer relation and administrative skills and provide an opportunity for growth and development in a call center atmosphere. I am highly motivated, and capable workforce with a results oriented performance culture. Assists customers by answering questions concerning prices, identification, and location of items. My duties and responsibilities include internal distribution, mail analysis, processing of outgoing mail, controlled mail, and facility education mailings.

Professional Skills:
Microsoft Office, Microsoft Windows XP-7, Mac OS X Tiger-Snow Leopard, 10-Key by touch, Business Math, Telephone Etiquette, Filing/Editing, Accounting Operates an electronic checkout system, verifies change fund and amount of currency received during an assigned shift and checks patrons identification cards, mail analysis, processing of outgoing mail, controlled mail, and facility education mailings.

2011 to current Confidential, Helotes,Texas
Rural Carrier

• Delivery of the mail
• Protect the mail
• Receiving and delivering pack slips
• Sorting of the mail
• Mail analysis, processing of outgoing mail
• Delivery and pick-up of mail to various buildings and offices
• Performs general filing, including the use of alphabetical, numerical, or chronological filing systems to file correspondence, records, and similar material.
• Set up to track expenditures by service

2011-2011 Confidential, San Antonio,Texas

• Discuss Part D plans with the members
• Payments
• Disenrollment
• Cancelations
• Annual enrollments
• Discuss their drug coverage
• Discuss Medicare rules and regulations
• Provides excellent

2009-2011 Confidential, San Antonio, Texas
Order Service/Customer Service

• Excellent communication and persuasion skills.
• Creative problem solving skills.
• Handle all customer contacts in a professional and courteous manner.
• Experience working in fast-paced work environment.
• Proficiency with Windows based applications
• Input orders received through all methods, review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system
• internal and external customer calls by following the Service Excellence call expectations and department procedures in an efficient and professional manner.
• Exceeding the expectations of every customer
• Initiating and embracing new ideas with enthusiasm
• provide outstanding customer service
• place order for our member
• open new accounts
• review account statements with the customer
• advise customer a warranty issues
• issues pick request/ log in that item will be come back to Qvc
• advised customer about policies and procedures
• muliti-tasking threw different screens to find answer and solutions
• Upsell the today special value
• Sales for the online product to what we are selling on TV
• offer to open a credit card and read the whole credit terms to the customer

2008-2009 Confidential, San Antonio, Texas
Customer Service/Pawnbroker

• give loans to the customers for their merchandise
• offer payday loans
• check inventory
• restocking the shelves
• Operates an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift and checks patrons identification cards

2006-2007 Confidential, San Antonio, Texas
Member Service Associate

• Adjusted Auto Policies for the Military Community
• Performed Telephone Etiquette with Customer Service
• Referred Products to Customers
• Performed Data Input
• Conducted Daily Non-Licensed Auto Transactions

2006-2006 Confidential, San Antonio, Texas
Member Service Associate

• Adjusted Auto Policies for the Military Community
• Performed Telephone Etiquette with Customer Service
• Referred Products to Customers
• Performed Data Input
• Conducted Daily Non-Licensed Auto Transaction

2005-2006 Confidential, San Antonio, Texas
Cleaning Professional

• Maintain Ready Made Rooms for Military Members

2005-2005 Confidential, San Antonio, Texas
Member Service Associate

• Adjusted Auto Policies for the Military Community
• Performed Telephone Etiquette with Customer Service
• Referred Products to Customers
• Performed Data Input
• Upsell the today special value
• Sales for the online product to what we are selling on TV
• offer to open a credit card and read the whole credit terms to the customer

2001-2002 Confidential, Wiesbaden, Germany
92 Alpha / Automated Logistic Specialists

• Receives; stores; and assembles for issue, shipment, and distribution bin and bulk supplies, materials, equipment, and commodities using mechanized, automated, and/or manual materials moving equipment, devices, and systems.
• Processes, handles, and stores materials and equipment through a warehouse or supply facility.
• handling bulky or heavy items.
• Maintains adequate stock; keeping shelves neat and orderly. Performs variety of stocking.
• Performs housekeeping duties
• Ordered Supplies
• Trained New Soldiers
• Performed Infantry
• Reviewed Inventory
• Conducted Weekly Presentations
• Coordinated multiple assignments

Education:

Pursued of Business Management (Degree in progress)
Received High School Diploma
Business Administration References Available upon request