Objective
Project Management, PMP, CPCU, Process Analysis and Redesign, Insurance Operations, Change Management, Insurance Claims, People Management, Coaching, Mentoring

EXPERIENCE

Confidential,St. Charles, Illinois
03/11 – 08/11 Senior Project Manager (Consultant)
I was an employee of DHE Services, Inc. a consulting firm
located in St. Charles, Illinois. I am an experienced project leader
who is PMP certified and have broad insurance industry
experience and knowledge. My last assignment was at
CUNA Mutual Group in Madison, Wisconsin leading two
enterprise operations related initiatives.

Confidential,Little Rock, Arkansas
7/09 – 03/11 Senior Project Manager (PMO)
I was a Senior Project Manager within the Enterprise PMO. My primary assignment was Program/Project Manager for the company’s largest and most complex initiative-- the standup and enhancement of a new central administration system (SunGard/Compass). I also managed a project to convert to a new document management system (ACS/Xerox) as well as being a member of a special team addressing operational process redesign opportunities. I directed, managed, communicated, coordinated and ensured the success of projects with the highest level of complexity, considerable length, cost and risk level. I also managed 3 PMO staff members (2 Business analysts and a Project Manager) who were assigned to other enterprise initiatives. I utilized project management processes and methodologies to ensure projects were delivered on time, within budget, adhered to high quality standards and met customer expectations. I managed the vendor relationships as necessary.

Confidential,Schaumburg, Illinois
10/02 – 07/09 Vice President Project Management Office (PMO)
I was a leader within the internal consulting group of the North America Commercial PMO that reported to the head of Strategic Execution. Our team focused on providing enterprise-wide project management leadership as well as core process reengineering to the top tier of business projects within Zurich in North America. I helped establish project prioritization and staffing. I managed 17 senior enterprise project managers. I was a key participant in establishing the PMO. We provided project management for enterprise-wide analysis and redesign efforts within the Underwriting, Claims, Marketing/Distribution and Financial Services core processes realizing significant expense reduction or premium growth. We also provided project management for large regulatory compliance initiatives and other global implementations.

06/99 – 10/02 Confidential, Schaumburg, Illinois
Assistant Vice President and Senior Consultant Process Engineering
I was a team member within the corporate Process Reengineering group. Among the projects I led were the reengineering of the Third Party Administration claim process and the review and redesign of the Commercial Policy issuance process, including activity based costing analysis. I led a review and redesign of the processes within the Loss Control area and I was the Project Manager responsible for implementing a reengineered underwriting workflow within the Construction Business Unit. I also successfully led a team that reengineered the corporate product development process. Concurrently, I led a team that successfully implemented an ISO-based commercial property package underwriting product across multiple business units.

07/98 - 06/99 Confidential, Illinois
Vice President of Operations, Commercial Insurance Claims
I was a member of the management team responsible for commercial middle markets claims. I coordinated administrative operations in 8
claims service centers and 16 worker\'s compensation offices. During
a major reorganization, I led a cross-functional team responsible for
creating and implementing detailed transition plans. This included
the successful migration of over 40,000 files across 40 offices and
the creation of a centralized salvage and subrogation office. I helped develop and staff the new field position of Claim Operations AVP. I was responsible for continuous improvement initiatives across the entire middle markets commercial claims operation and was responsible for automation initiative implementations and achieving productivity benefits.

EDUCATION:
Bachelor of Science in Economics

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St Charles, IllinoiS

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