EmploymentObjective: A full-time position as an IT/Project Manager where I can use my leadership, technical, planning and budgeting skills to successfully drive technology initiatives adding value at all levels.

Experience:

June 2007 – April 2012: Confidential, Troy, MI
IT Manager

• Designed, implemented and successfully managed a multi-site technology infrastructure that included:
• MS Active Directory services with replicated DC’s between VPN connected offices.
• Management of file & folder access to user community via inherited & specifically assigned permissions.
• Creation of local & global groups within AD domain with GPO assigned security policies.
• Login-in scripts to facilitate custom drive mappings, windows updates & connectivity to non-Windows systems.
• Created a highly secure, stable and cost-effective technology environment using both Microsoft and Linux-based open source tools and virtualization techniques.
• Developed processes and software tools to facilitate production efficiencies:
• Automatic data populating label application.
• Applications to capture and store production test results, auto-print labels and produce shipping documents.
• Traceability system to record production operator and inspector touches by process with time tracking.
• Paperless system that eliminated hard copy CAD and work instructions on production floors.
• Various systems; shipping discrepancies, engineering changes, package audits, etc.
• Managed corporate IT expenses to quarterly budget.
• Successfully implemented Cisco VoIP with SIP connectivity resulting in an efficient, integrated multi-site communication system that included:
• Smart phone integration (Blackberry & Android).
• Remote extension access via VPN for home based sales reps located across the U.S.
• Web interface for CRM (Goldmine) integration.
• Designed & implemented virtualization solutions to consolidate services, improve cost burden and create improved efficiencies & disaster recovery planning.
• Created plant-wide secure WLAN facilitating fast production floor reconfiguration to accommodate changing customer requirements.
• Developed IT work instructions, Standard Operating Procedures and templates for daily operating facets of technology support within the organization.

April 2005 – June 2007: Confidential, Southfield, MI 48075
NetworkEngineer(ContractedtoFordMotorCompany, Ford Star Division)

• Campaign / Project Manager for the Ford Motor of Canada satellite to VPN dealer data conversion project:
• Successfully coordinated with Ford Canadian dealer support team to convert 500+ Canadian dealerships from satellite to IP VPN based data connections.
• Designed, authored & implemented custom application to monitor & report on Ford corporate “head-end” router traffic connecting all North American Ford Dealerships to Ford corporate data centers.
• Partnered with remote Cisco technical team in supporting all Ford North America VPN connected dealerships.
• Team member supporting Ford North American dealer “VSAT” (video-satellite) router connectivity into Ford corporate data centers.
• Assisted and mentored 1st and 2nd level Ford corporate dealer help desk operators.
• Participated in all facets of Ford North American dealer change management control and integration team responsible for:
• Review of Ford dealer requested changes to on-site VPN dealer routers within the approved Ford security framework.
• Creation of standard router VPN & VSAT configuration templates.
• Audit of existing router ACL’s & scheduled router password management policy.

August 2003 – April 2005: Confidential, Davisburg, MI 48350
Sr. Technology Consultant

• Developed, presented and delivered technology solutions to the small business customer market that included:
• MS Server solutions; single domain with multi and single site replicated AD.
• Server-side file & folder permissions per client requirement.
• Best fit internet & email solutions per client requirement.
• Remote access solutions.
• Served as customer liaison between ACT software development staff and customers / end-users.
• Supported multiple regular clients via proactive time incremental on-site visits.
• Acted on behalf of ACT clients as project manager for 3rd party technology vendors.
• Successfully supported sales staff in marketing ACT technology initiatives to attract potential new clients.

August 2001 – June 2003: Confidential, Auburn Hills, MI 48326
BusinessAnalyst/ProjectManager

• Managed successful implementation of SAN (Storage Area Network) project. The timely completion of this project resulted in an improved backup and storage solution allowing plant IT staff to exceed support SLA’s in restore & recovery.
• Successfully oversaw server and telecom services consolidation project which yielded lower overall cost of ownership, reduced vendor support agreements and a streamlined internal support staff better equipped to meet customer requirements.
• Ensured IT infrastructure projects provided value throughout project life cycle; worked with team members and project stakeholders in driving projects adherence to standard Jabil baseline IT models.

March 1999 – August 2001: Confidential, Auburn Hills, MI 48326
SystemsAdministrativeSupervisor

• Project lead for IT infrastructure design and implementation of Jabil, Michigan new plant construction projects:
• Coordinated all infrastructure designs; MDF’s, IDF\'s and consolidation points plant-wide.
• Prepared all RFQ’s for low-voltage cabling (copper and fiber), as well as HVAC, power, UPS and PBX requirements.
• Contracted construction firm to install underground/under-road, building-to-building fiber connectivity solution.
• Led meetings with general contractor to coordinate work schedules with all IT contracted vendors.
• Negotiated agreement with local IBEW allowing non-union labor on-site during building construction.
• Coordinated with all technology vendors throughout project phases to ensure successful and timely implementations.
• Regional technology supervisor responsible for implementing & managing MS based network services including:
• Single forest, multi-domain, multi-site AD based domain management.
• File & folder permission management across regional SAN.
• Exchange based email services within SAN.
• Backup solutions & management of system storage quotas.
• Successfully supervised a staff of 9 system engineers and 30 support personnel responsible for plant IT infrastructure and user support.
• Conducted quarterly and annual employee performance evaluations. Interviewed potential job candidates, hired and trained new IT staff as required.

August 1997 – March 1999: Confidential, Auburn Hills, MI 48326
ITManager

• Managed, maintained and implemented all facets of IT infrastructure company-wide.
• Successfully interacted with customers, sales and engineering staff to identify, manage and implement technologies driven by customer requirements.
• Principle administrator for IBM RS6000 AIX Unix based MRP system.
• Authored various system scripts and applications facilitating integration among multiple heterogeneous systems.

June 1991 – August 1997: Confidential, Auburn Hills, MI 48326
SystemsAdministrator/EDISpecialist

• Implemented and managed integrated EDI system for automotive customers supporting ANSI X12 810, 820, 840, 843, 850, 856, 860, 865 and 864 transaction sets.
• Provided support for 13 regional offices, 300 network users and 76 remote laptop users.
• Developed and authored all in-house IT standard operating procedures, work instructions and technology baselines.
• Supported internal engineering staff, designed and installed data archiving system for CAD drawings.
• Trained and supported company personnel in the use of common application software.
• Authored procedures and work instructions for corporate proprietary software applications.
• System administrator for Novell based NDS network.
• Successfully migrated from Novell 4.11 NDS to MS Server 4.0 domain-based and subsequently to MS Server 2000 active directory-based network.

Education:

Majored in Information Technology

Majored in CIS, Business Administration

ProfessionalCertifications: Microsoft MCSE, Cisco CCNA, PMP, CompTIA A+, Network+ Linux+, Novell CNA

ProductExperience:

• OperatingSystems:
• Server: Windows 2008-NT4, Linux Ubuntu 9.04-12.04, Linux Fedora 7-16, AIX Unix 4.x, Novell 3.12-5.x.
• Workstation: Windows 7-NT4, Linux Ubuntu 9.04-12.04, Linux specialized distributions, Apple X-System 7.
• Network: Cisco IOS 1700-1800 routers, PIX firewalls, wireless technologies.
• Other: Blackberry, Android, Apple IPad.
• Services: Active Directory, DNS, WINS, DHCP, RDP, Terminal Services, IIS, FTP, SMB, CUPS, SAMBA.
• Applications: MS Office Suite, AutoCAD, Visio, graphics, video and web development applications.
• Development: Visual Basic, HTML, XML, MS SQL, MS Visual Studio, MS Access.
• Telecom: MPLS & SIP trunking, VoIP, Cisco Call Express, Nortel, Avaya, various analog & digital key systems.