IT Manager

A versatile, results - oriented IT Professional that has been exposed to various working environments in the IT industry - with a notable success in directing a broad range of corporate IT initiatives, while participating in the design, planning, analysis, development, testing, implementation and maintenance of leading-edge technologies for prepaid wireless telecommunication systems.

Most recent profession was an IT Service Delivery Manager at Globe Telecom, one of the leading telecommunications companies in the Philippines. It is a full-service telecommunications provider offering digital wireless communication, wireline voice, data transmission, domestic and international long distance communication services, and mobile commerce.

Being part of the Core Information Technology Group, she served as an IT Portfolio Lead and IT Project Manager.

As Portfolio Lead, she oversaw the company’s mobile finance systems such as AutoLoadMAX, a voucher less electronic prepaid system and PNS, a voucher-based electronic prepaid system. As people manager, she led a team of IT Solutions Analysts from junior to managerial positions.

She is also a seasoned Project Manager handling high-priority projects of the company. The most recent project she handled was the enhancement of the electronic prepaid systems mentioned above, where the company will be able to launch multiple and variable promotions to prepaid customers quickly and with ease further increasing revenue and customer satisfaction. Her previous projects’ includes a strategic partnership with International Telecommunication Providers in Hong Kong, Singapore, Indonesia, Australia and Malaysia called Bridge Mobile Alliance. The project enabled all Globe prepaid subscribers to credit their prepaid accounts from the Service Centers of Bridge Mobile Alliance partners while roaming in their country. Same is true for all the prepaid subscribers of each Bridge Mobile Alliance partner as well.

Overall, she exhibits exceptional analytical and problem solving skills through more than 8 years of working experience in the design and implementation of Windows & UNIX-based systems through the use of Visual Basic and Java Technology; engaged in hands-on experience participating in all stages of system development efforts: Requirement Definition, Design, Architecture, Documentation, Milestones, Testing, Troubleshooting & Support; and exemplifies outstanding leadership and managerial skills: able to coordinate, direct and implement all phases of project-based efforts while leading, managing and motivating project teams.

CORE COMPETENCIES

IT Service Delivery / Project Management

• Project Management Skills
• Business Requirements Analysis
• Business Systems Analysis
• Infrastructure Management
• Sarbanes-Oxley Project Management
• Communication Management
• Risk Management
• Procurement Management

Application Development

• Application/Web Development Management
• Applications Management
• Application Integration Specialist eBusiness Systems
• System/Software Application Testing
• Systems/IT Architecture
• Application Support Analysis
• Systems Analysis
• Operations Analysis
• Programming Analysis
• User Interface Analysis
• OnLine Transaction Processing (OLTP) Systems and Integration
• Electronic Data Interchange (EDI) Systems
• CORBA, UCIP and UCP Protocols

Service Management

• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Service Level Management
• Business Continuity Management
• Disaster Recovery Administration
• Service Level Agreements (SLAs) Management

TECHNICAL PROFICIENCIES

Languages

• Shell Programming
• Java
• JSP
• JavaScript
• Java Applet
• Apache
• Tomcat
• Visual Basic
• Visual Basic for Applications
• VB Script
• ASP
• HTML
• XML
• XSL
• CGI
• Oracle PL/SQL
• Broadvision 4.1
• Lotus Script

Operating Systems

• HP-Unix
• Linux
• Solaris
• Tru-64
• Windows

Databases

• Sybase 12.5
• Oracle 10g
• SQL
• MS Access
• MS SQL Server 7/2k
• Lotus Notes Domino Server R5

Networking/Communications

• Client/Server
• DNS
• Internet
• LAN/WAN
• SMS
• SMTP
• TCP/IP s/FTP
• Telnet
• Remote Desktop
• Telecommunication

Monitoring Tools

• BMC Patrol
• BMC Remedy

PROFESSIONAL EXPERIENCE

Confidential Globe Telecom Plaza I

Pioneer corner Madison Streets 1552 Mandaluyong City, Philippines

Confidential July, 2008

• Managed full cycle projects from planning to implementation
• Worked closely with business proponents, technical teams and vendors and functional team leads.
• Highly involved in the project’s conceptualization, requirements gathering, system design, development, user acceptance testing and implementation to production.
• Led, facilitated and managed multiple projects at the same time with average 30 members per engagement
• Prepared and presented project reports and other necessary correspondence to management
• Directed and coordinated work with multiple staff levels from all groups (cross functional multi national environment)
• Assumed management responsibility for the projects and implementation of project activities
• Experience in negotiations and conflict resolution

Accomplishments:

• Built a competent team through good guidance and coaching.
• Practiced effective communication with direct reports and peers.
• Delivered key projects that increased application efficiency and availability leading to increased profit for the company.
• Implemented primary/secondary support (buddy system) for all projects handled to ensure continued support to clients for cases of employee vacation or sickness.

Senior Programmer August 1, 2006

• Provide assistance in managing the implementation of new projects according to agreed business scope, timeline and budget
• Provide assistance in managing the deployment of systems in production which do not exceed agreed numbers of production incidents within the warranty period.
• Provide assistance in managing team compliance with all Service Delivery/Management related policies.
• Perform compliance with service level agreements/objectives (SLAs/SLOs) and turnaround times - Service Availability, System Performance, Service Request Delivery, Incident Resolution

Confidential Eastgate Center 169 EDSA Mandaluyong City, Philippines

VB / SQL / Java Programmer March 1, 2004

• Part of the new Platform for Quorum’s Manual Coding / Indexing Services development team which designed and deployed new modules running on VB6 with a SQL Server database backend.
• Part of the Electronic Data Discovery (EDD) team that planed and implemented the application’s transition from MS Access to MS SQL Server 2000.
• Authored an internal program called Automated File Transfer written in VB6 and is used in connection with the company’s coding processes.
• Developed, tested and deployed an internal program, File Compare, based on VB6 used to inspect XMT files produced after batch coding.

Confidential

• Converted Philippines’ Department of Tourism’s official site into a dynamic one using Active Server Pages (ASP), ADO and VBScript with an MS Access backend database and an IIS web server.
• Setup the database components and managed and updated the project as needed.
• Troubleshoot code related errors.

Confidential Manila Memorial Park Bldg.

2283 Pasong Tamo Ext. cor.

Lumbang St., Makati City, Philippines

Senior Java Developer August, 2001

• Developed Rex Bookstore’s official website,and Outsource Exchange Site, an intranet site for online employee application and interview, using Java Server Pages (JSP), Java Servlet, Java Beans, J2SE APIs with a SQL Server backend database and Apache Tomcat configuration as web server.
• Development took into consideration issues related to robustness, stability and speed of project applications being run by the codes.
• Setup the database components and managed and updated (as required) all java projects.
• Troubleshoot code related errors.
• Perform research-related tasks (trial run, beta versioning, debugging, etc.) that will help the transition to Java Enterprise and wireless protocols.

Confidential9/F ELJCC Building

Mother Ignacia cor. Eugenio Lopez St.

Quezon City, Philippines

Web Technical Specialist May 2, 2001

• Developed and maintained new sites and sections for Confidential -CBN’s, the leading broadcasting industry in the Philippines, official websites and www. Confidential -cbn.com - based on a specific requirement, specification and functionality.
• A few of the sites and section are the following: Magasin, Baranggay Pinoycentral, Anak/OFW, Halalan 2000, Usapang Pinoycentral, Confidential -CBN Today which were developed using HTML 4.0, Server-side JavaScript, Java Server Pages (JSP), Lotus Notes Scripting (R5) and BroadVision 4.1 with an Oracle 8i and Lotus Notes Domino (R5) backend database and functionally tested using MS IE 4.0, 5.0, Netscape internet browsers.
• Performed analysis, design and development of website’s technical infrastructure, content management procedures and database structure/schema.
• Established project procedures and activities, project scheduling, planning and delivery of solutions.
• Wrote and completed programming based on program specifications and user requirements.
• Performed testing and debugging of web-based applications
• Trained and supported users in the implementation and maintenance of the web-based applications.
• Implemented production support activities, including bug fixing such as browser incompatibilities.
• Identified, analyzed and solved surfer problems. Customized problem resolution process through improved technical interface, design, and development.