QUALIFICATIONS:

• Clinical Application and Hardware deployment experience
• 12 years' experience in providing Clinical/IT Support
• Experience as Clinical on-site support and Trainer for EMR, LAB and PM products
• Clinical Office and Hospital experience
• EMR physician and clinical support staff training and EMR template building
• People supervisory skills
• High degree of comfort with technology and computer-based systems
• Project management/coordination management skills
• Excellent communication and customer interface skills
• Ability to learn new concepts quickly
• Strong problem solving skills
• Ability to interact effectively on site with a diverse group of end-users including physicians, medical assistants, CBO staff, front desk medical office staff and clinical support staff.
• Ability to work in either Clinic or Hospital settings
• Extensive EMR experience: system configuration, user security access, end user technical support, and training

TECHNICAL SKILLS:

• NextGen eRx EPM and Certified NG Professional -EHR
• MISYS EPM/EMR
• Allscripts Pro PM
• Allscripts EHR
• GE Centricity PM/EMR
• Care Central CPOE
• Bridges

PREVIOUS EXPERIENCE:

Confidential

Project Manager/Contract

• Site assessment and identification of technology needs for NextGen EPM/EHR/eRx system use.
• Perform analysis and documentation of EPM/EHR and eRx system requirements related to patient demographics, scheduling and billing needs, clinical workflow process redesign, and system configuration in preparation for eRx and EHR.
• Interface with customer and internal personnel to create custom solutions.
• Perform testing on development work prior to implementation.
• Provide end-user training to system users.
• Provide technical support the practice sites through the implementation phase and for a short period after customer goes live.
• 12 years of direct, hands-on experience with implementation cycle in working with provider practices.
• NextGen Electronic /EMR System certification, willing and able to become certified in EPM.
• Demographics, Scheduling and billing experience with NG EPM. eRx and EHR table build experience.
• Knowledge of structured systems analysis, technical project management, and application development life cycle.

Confidential

Healthcare Solutions Consultant/Contract

• Site assessment and identification of technology needs for NextGen EPM/EHR/eRx system use.
• Perform analysis and documentation of EPM/EHR and eRx system requirements related to patient demographics, scheduling and billing needs, clinical workflow process redesign, and system configuration in preparation for eRx and EHR.
• Interface with customer and internal personnel to create custom solutions.
• Perform testing on development work prior to implementation.
• Provide end-user training to system users.
• Provide technical support the practice sites through the implementation phase and for a short period after customer goes live.
• 12 years of direct, hands-on experience with implementation cycle in working with provider practices.
• NextGen Electronic /EMR System certification, willing and able to become certified in EPM.
• Demographics, Scheduling and billing experience with NG EPM. eRx and EHR table build experience.
• Knowledge of structured systems analysis, technical project management, and application development life cycle.

Confidential

Clinical Applications Specialist II

• Develop NextGen EMR/EPM applications via document building
• Assist in software installation and configuration
• Responsible for ensuring the implementation, integration, and maintenance of clinical data systems
• Test software upgrades and new releases
• Troubleshoot and resolve application issues
• Provide second level support for end users
• Manage clinical application projects
• Prepare and maintain documentation for NextGen applications

Confidential

Implementation Analyst/Contract

• Implementation of Allscripts Pro PM/EHR and releases for supported systems while making sure that all final preparations required at the local clinic level have been successfully completed prior to the go-live date.
• Act as the primary point of contact with the Clinical IT group regarding physician and staff support, system support, performance, and service agreements.
• Coordinate with vendor s , key users, and clinical staff to identify integration requirements and the impact of software upgrades on those requirements.
• Play a lead role in assisting the clinic's management and staff with the transition, including answering questions, resolving issues, and addressing problems that may arise.
• Responsible for ensuring the implementation, integration, and maintenance of clinical data systems.

Confidential

CPOE Project Specialist

• Effectively lead, manage and communicate with the project team and various levels of the clinical staff, corporate structure by delegating, providing feedback, coaching, development and training.
• Play a lead role in assisting long term care management and all clinical staff with the transition, including answering questions, resolving issues, CPOE and addressing problems that may arise.
• Responsible for ensuring the implementation, integration, and maintenance of clinical data systems.
• Establish clinical project team and clearly define roles, responsibilities, timelines and deliverables.
• Assess, Plan, execute and implement projects for the operations department in support of the long-term care facility objective within the established budget and timelines.
• Lead all complex and cross-functional projects within the Clinical Organization.

Confidential

Implementation Analyst/Contract

• Implementation of GE Centricity PM and releases for supported systems while making sure that all final preparations required at the local clinic level have been successfully completed prior to the go-live date.
• Act as the primary point of contact with the Clinical IT group regarding physician and staff support, system support, performance, and service agreements.
• Coordinate with vendor s , key users, and clinical staff to identify integration requirements and the impact of software upgrades on those requirements.
• Play a lead role in assisting the clinic's management and staff with the transition, including answering questions, resolving issues, and addressing problems that may arise.
• Responsible for ensuring the implementation, integration, and maintenance of clinical data systems.

Confidential

Site Support Specialist/Contract

• Work with the central project team and the local office management to help make sure that all final preparations required at the local office level have been successfully completed prior to the go-live date.
• Play a lead role in assisting local office management and staff with the transition, including answering questions, resolving issues, and addressing problems that may arise.
• Monitor and report on the completion of pre-implementation activities.
• Coordinate on-site conversion weekend activities in the assigned office.
• Investigate, document, and communicate issues or problems that arise.
• Support the local office as needed with issue resolution and management.
• Communicate new information to local office management and staff.
• Provide spoken and written status reports to management.
• Participate in Change Management Activities.

Confidential

Service Desk Manager

• Manage day-to-day Service Desk duties, overseeing all projects and procedures.
• Provide support for service desk team members.
• Evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Supervise completion of departmental projects according to time schedules and budgets developed in conjunction with the client.
• Monitor staff's quality of service and adherence to standards, measured by review of completed request and client survey

Confidential

Supervisor

• Supervise Service Desk Representatives for a National Service Desk providing support for the clinical and support staff from a group of 18 hospitals, clinics, and ancillary sites.
• Provide support for service desk team members.
• Evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Complete payroll and scheduling for 25-30 employees.
• Supervise completion of departmental projects according to time schedules and budgets developed in conjunction with the client.
• Plans and directs workflow of the PC Support staff.
• Responsible for hiring, firing, disciplining, and completing performance reviews for personnel.
• Provide leadership to departmental employees by practicing fair and consistent treatment while enforcing staff compliance with departmental and corporate policies.
• Monitor staff's quality of service and adherence to standards, measured by review of completed request and client survey.
• Complete regularly scheduled status reports for review by staff and management.
• Set objectives for team and provide training opportunities as needed.

Confidential

Application Specialist / Help Desk Coordinator / Corporate Trainer

• As the only on-site MISYS Application Specialist, provide MISYS Vision Practice Management and Electronic Medical Office software troubleshooting and issue tracking solely responsible for the implementation and maintenance of the Practice Management and EMR products.
• Only point of contact for clinical technical support and training for physicians and physician office support staff on site provide comprehensive troubleshooting and issue resolution for all MISYS products, including MISYS Vision, MISYS EMR, and MISYS Laboratory. This included in depth testing and maintenance of MISYS Fastbill and Fastclaim files.
• Investigate and log calls through C-Track and Misys.
• Test new release of Misys software and update release note information for user review.
• Update and maintain Misys EDI master files for transmission coordinating with all insurance carriers for proper submission
• Coordinate hardware support issues with technical services team.
• Create and maintain physician, physician billing numbers, group numbers, doctor numbers, and user master files.
• Provide Misys Vision Practice Management and Electronic Medical Office software training to physicians, medical front desk and clinical staff along with PHO administration staff, both on-site and office setting.
• Maintain the training database and workbooks with accurate/up-to-date information.
• Prepare Misys training information for the monthly office staff meetings and present education updates in this forum.
• Work with Management Services Operations staff to monitor educational needs of office staff.
• Create and distribute within the organization newsletter articles regarding Misys support and training issues.
• Develop and maintain an effective relationship with physician office staff and office coordinators.
• Create and maintain detailed reports for all users as required.
• Maintain an effective communication link between Misys support and physician office staff worked with MISYS support and technical teams extensively