Consultant Resume Profile, VA - Hire IT People

QUALIFICATIONS:

ITIL certified professional services consultant, involved in all aspects of project/engagement management.
11 years of experience in Information technology
Engagement Management, Project Manager, Consultant, and for strategic multimillion dollar projects across a number of verticals aerospace, DOD, MRO, Automotive
Accomplished Personnel Manager and Team Builder

EXPERIENCE:

Confidential

Consultant

Consulting for Synapse clientele in order to drive growth and profitability while increasing market share. Projects centered on professional services and client management engagement success.

Confidential

Professional Services Manager

Program management for large scale retail and grocery data analysis tool.

Perform requirements development through client workshops and discovery sessions. Manage system implementation and user base experience documentation and testing. Onsite training and remote coaching as well product management responsibilities.

Confidential

Implementation Manager

Work with Humana healthcare systems to migrate claims processing system to third party management system.

Integration and development with Citizens Bank EFT systems as well as Pitney Bowes check creation system.

Asset Management

Confidential

Implemented ITIL/ITSM process and technology changes for service desk and PMO evolution systems including, change management, incident, problem, etc. started with documenting client requirements, developing technical specifications, managing the SDLC through implementation and client transition into support.

2010: 8 deliveries and four internal support releases. Clients included United Airlines, DOJ, SITA and Lockheed Martin. Role included managing partnerships with vendors as well as HP and CA.

Confidential

Specific responsibilities include:

Definition, Direction and planning of the company's sales and customer relationship strategy for all branches of the company
Pipeline strategy and planning, accounts qualification
Solution and market based products definition
Support for all sales engagement from strategy, definition of license prices and positioning, and closing of deals.
Consulting Services: Responsible for all Customer facing services from initiation through engagement and beyond, Project management and Consulting. This includes the management of implementation projects worldwide
Development of strategic relationships with System integrators
Responsible for ongoing increase of revenue footprint with existing customers which in average drives 2M in revenue yearly .
Responsible for US onsite development activities.
Product development: experience with Israel development center to direct the customization, modification and enhancement of the software to fit customer needs.
Manage an onsite group that varied in size up to 18 people. Project managers, Support personnel and developers worldwide
Managing all operational aspects including budgets, recruitment, compensation, qualification and performance review.
Changed corporate sales strategy to OEM based sales model
Rewarded with company shares from board on Quarterly basis Board Members include Terry Stinson, Ray Lane, Peter Sobiloff, Brian Keil, Maia Heymann

Confidential

Program Manager

Specific responsibilities include:

Development of global sales and deployment strategy
Clientele including LAPD, Secret Service, Border Patrol, Immigration
Product enhancements
Complex IT infrastructure system architecture
Full Life cycle Project Management
Account management and expanding footprint at Northup Grumman, Lockheed Martin, SAIC, US Army, Etc.
Managed team of engineers and sales force up to 20

Confidential

IT Project Manager

Successful implementation of ADP conversion from Reynolds and Reynolds for six automotive dealerships
Personally moved all dealerships to secure wireless networks
Management and design of Key Auto proprietary Claims tracking software.
Troubleshooting, Network management, IT Purchasing

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Consultant Resume Profile

VA

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