PROJECT MANAGEMENT

Results-oriented leader and project management professional with over 10 years of experience directing the full cycle of complex IT systems and business solutions. Proven commitment to continuous quality improvement and ability to prioritize, analyze, plan, manage and motivate within a multi-project environment. Particularly strong in software development, process analysis, resource management, cross functional teams, and international markets.

PROFESSIONAL EXPERIENCE

Confidential,Los Angeles, CA

Responsible for Advanced Meter Systems Regression Test and Production Release preparations. Key activities include conceptualization of the production release approach, developing project schedules, coordination and governance of production rollout plans and activities, planning and coordinating regression test execution.

• Enabled the Advanced Meter Project implementation. Plan delivery of five major IT Systems: Customer Information System (CIS), Work Order Management System, Productivity Report System, My Account Website, and PACER for the Advanced Meter Project. The IT Systems enable the installation and operation of Advanced Meters.
• Ensured Business Operations continuity for existing systems. Plan and execute regression test to ensure that existing systems are not impacted by the Advanced Meter Project.
• Partnered with Business and IT Customers. Achieve customer satisfaction (Business and IT Maintenance Organizations) through the regression test and production rollout planning and execution process to ensure buy-in, on-time delivery, and success for all parties involved.

Confidential,Irwindale, CA

Directed Operations Support IT project of $2.1 million. Key activities included the managing budgets, developing and maintaining project schedules, gathering of requirements, procuring project resources, interfacing with project team, coordinating testing efforts, clearing roadblocks to meet deadlines, and coordinating infrastructure deployment activities.

• Enabled Business Emergency Operations. Provided IT Infrastructure for Emergency Operations Center Achievement Goal by the end of 2011.
• Improved response time and agility of IT engagement cycle. Fast-tracked coordinated project efforts through the business requirements, installation, testing, and implementation phases in a time-constrained environment.
• Achieved customer satisfaction. Partnered with customer through the project delivery process to ensure customer satisfaction, on-time delivery, and success for all parties involved.

Confidential,El Segundo, CA

Delivered multiple Sales and Marketing initiatives aimed at increasing company profitability and customer acquisition. Key activities included the management of direct reports, gathering of requirements, providing business direction, interfacing with project team, coordinating user testing efforts, and clearing roadblocks to meet deadlines.

• Enabled customer acquisition growth within the Commercial segment. Successfully launched new consumer offerings and business partnerships, increasing customer growth by 10%.
• Advanced agility, flexibility, and response time of business operations cycle. Laid the foundation for a comprehensive, configurable compensation framework that will shorten development cycles and allow flexibility in payments to the dealers.
• Improved efficiency and effectiveness within cross-functional team processes. Improved performance of the project business requirements to 100% on-time delivery, reduced the number of change requirements, and reduced number of escalations across teams.

Confidential,Medley, FL

Directed multiple IT software development projects with budgets from $500 thousand to $1.6 million. Managed teams of up to 33 members. Key activities included the management of budgets using Niku/ Clarity, developing and maintaining project schedules with MS Project, gathering of requirements, staffing of projects, interfacing with project team and executives, coordinating testing efforts, clearing roadblocks to meet deadlines, and coordinating software release activities.

• Increased revenue channels for the company. Successfully delivered and implemented the new ‘Straight Talk’ product within 3 months with a budget of $1.6 million.
• Provided solutions for an environment with evolving business requirements. Directed all aspects of the full cycle of the project (full SDLC), including the business requirements, development, testing, and deployment phases in an environment where requirements were constantly evolving.
• Ensured business operations continuity. Spearheaded the delivery of Marketing Materials, New Straight Talk e-commerce website, Customer Relationship Management System enhancements (CRM), Call Routing System (PBX), Fraud Detection System, Oracle Financials Enhancements (OFS) and Data Warehouse/ Business Intelligence (BI) Reporting (Cognos cubes) for the new ‘Straight Talk’ product.

Confidential,North Miami Beach, FL

Senior Business Analyst (Contractor),January 2008 April 2008

Recruited to provide the foundation for automated testing. Short-term contract assignment to identify and close the business requirements and business process gaps. Key activities included business user interviews, reverse engineering of the application business process, and documentation using Visio.

• Closed gaps between existing and then-current business requirements and business processes. Refined, reconciled, and updated business requirements for QPAY’s Web based transaction processing application.
• Provided roadmap for manual and automated test scripts. Documented application interface process flows based on the existing production application.
• Created manual test scripts based on the application interface process flows and the updated requirements as a precursor to automation.

Confidential,Fort Lauderdale, FL

Co-led multiple IT software development projects with durations of up to 9 months. Managed project teams of up to 15 members. Key activities included the management of resources, gathering of requirements, interfacing with project team and business owners throughout the development life cycle (SDLC), maintaining MS Project schedule, coordinating testing efforts, and clearing roadblocks to meet deadlines.

• Delivered Custom Solution for Sabarnes-Oaxley Compliance. Led effort to deliver the Deferred Revenue System. Provided an automated solution with an audit trail in compliance with SOX.
• Pioneered new revenue channels for the company. Facilitated project interactions between the business community and the IT development group for the new ‘Net10’ e-commerce site.

Provided structure, focus, and alignment in a highly challenging environment. Coordinated project efforts, schedule, and budget through the business requirements, development, testing, and deployment phases in an environment were business requirements were constantly evolving through the implementation of an Agile Methodology (XP & Waterfall hybrid.)

Confidential,Southlake, TX

Project Manager,May 2001 June 2004

Directed and performed several process improvement projects of up to 4 months in duration. Key activities included understanding the current processes and performance metrics, identifying the areas that had the biggest impact to the business, identifying solutions, selling solutions to the key stakeholders, and implementing chosen solutions. Managed project teams of up to 12 members.

• Decreased contract processing cycle by 30%. Standardized business processes across North America and Latin America for contract maintenance and processing throughout the division.
• Improved business operations performance accuracy from 50% to over 85%. Designed and developed an automated performance feedback system for North America Operations.
• Laid the foundation for outsourcing business operations. Managed a team of 12 to review, create, and re-write a comprehensive manual of Operations Procedures for North America contract processing and maintenance; delivered 7,000 documents in 3 months.

Confidential,Southlake, TX

Executed and led process improvement projects and cost benefit analysis. Projects were generally small projects with durations of up to 2-3 months. Key activities included understanding the current processes and performance metrics, identifying the areas that had the biggest impact to the business, identifying solutions, and implementing chosen solutions. Managed project teams of up to 4 members.

• Reduced total number of reports produced by 50% from the total number of reports produced. Conducted gap analysis to streamline reporting processes for Electronic Data Systems’ (EDS) Help Desk in Tulsa, OK.
• Increased customer satisfaction (internal customers). Conceptualized and developed the framework for the Interactive Voice Response System (IVR) used by Electronic Data Systems (EDS) in Tulsa, OK; resulted in a system that could be configured by the customers in minutes and maintained without development involvement.
• Provided decision making framework for consolidation of call centers. Conducted key, strategic cost-benefit analysis focused on the creation of a “Centralized Call Center” within Latin America by consolidating the call centers to leverage regional wages and telephony costs.

Other positions held - OKLAHOMA STATE UNIVERSITY, Teaching and Research Assistant, Stillwater, OK August 1996 May 1998; ASYNCHRONOUS TECHNOLOGIES, Systems Consultant, June 1995 August 1996, Panama City, Panama.

EDUCATION & CERTIFICATIONS

Project Management Professional (PMP)

MS Industrial Engineering

BS Industrial Engineering