SUMMARY

Skills

Strong communication, organizational & analytical skills
Ability to work independently and working in a team setting
Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision

Microsoft Word, Excel, Outlook, PowerPoint, Windows, Internet/Research, Filing, Faxing, Copying, CSG/ICOMS, Enlighten, Great Plains, ReportStore (Billing systems software), FEITH/PaperHost
(Imaging software), TRIM (Storage retrieval software), Oracle 10.7/11i/CIFA

Accounts Payable, Accounts Receivable, Expense Reports, Reconciliations, Journal Entries, General Ledgers, Billing, Data Entry, Credit Card

Education
Master of Science
Bachelor of Science

Experience

Confidential,Cary, NC November 2010-Sept 2011
Billing Specialist/Complimentary Accounts/Quality Assurance

Compiled data, computed fees and charges, and prepared invoices for billing purposes. I was also responsible for receiving payments, posting them to customer accounts, and going through proper process to collect on delinquent accounts. The preparation of itemized statements, bills, invoices was justified by manual calculation. Customers were contacted in order to obtain or relay account information in regard to any discrepancies. I handled all the complimentary accounts with billing, services and made sure the Quality Assurance was complete before the invoices were mailed out every month. Special projects were also completed as needed.

Confidential,Greensboro, NC November 2008 – November 2010
Customer Contact Professional/Illustrations

Communicates by telephone and in person effectively, and accurately using oral and written skills in a team setting and independently. Interprets, relies and understands information in regards to life insurance. Uses Excel, Word and Outlook in order to access information and provide client information. The software used by me daily is AWD, PMACS, CTI, Commonview and Lifecomm. These systems are used to track client information, billing, and database searches and input client data. Handles escalated calls to find resolution. Multi-task assignments needed for integration. Worked with computer, copier, calculator, fax machine, and other various office equipment.

Confidential,Englewood, CO January 2006 - November 2008
Sales and Use Tax Admin Coordinator

Assist Sales & Use Tax Staff in preparation for and conducting audit fieldwork. Prepared reconciliations, tax returns, expense statements, downloaded accounts payable & receivable files, chart of accounts, document info to support audit returns, identifying and documenting sales and use tax overpayments. Setup filing system to store audit information by State. Worked with several accounting systems (ReportStore, ICOMS, TRIM, FEITH/PAPERHOST). Prepared Excel spreadsheets in order to accurately track audit information. Contacted various vendors internally/externally. Worked with office equipment such as a scanner, copier, typewriter, adding machine, fax, and personal computer. Worked extensively with Microsoft Word, Outlook and Excel.

Confidential,Denver, CO December 2000 - January 2006
Customer Account Executive

Handled large volume of incoming telephone calls to assist customers with billing questions (including past due notices, and statements) installation of cable, internet research and troubleshooting, Ability to comprehend to the needs of clients. Provided customer support to all levels of management and staff. Customer retention which included customer service, processing transactions and doing everything within my power to make sure the customer maintained the service. I worked on various special projects with the customer quality experience team which ultimately enhanced the quality of our service provided to the customer including my communication skills.

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Quality Assurance Resume

Cary, NC

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