TECHNICAL SKILLS:

IBM Personal Computer | Various Accounting Programs | Speed Writing 65 WPM
Word Perfect 5.1 through 7.0 | Windows 3.1, 95, 98, 2000, XP, & Current | Typing 55 WPM
Microsoft Office to 2010 | Legal Solutions | Facsimile
Word 97 - 2010 | Time Matters | Dictaphone
Excel 97-2010 | Smart Laser | Binding Machine
Lotus | Time | Slips Internet/Intranet
Outlook | Power Point | Many various Computer Programs

WORK EXPERIENCE:

04/11 to 08/11 Confidential
Analyst, Provider Enrollment
I prepare files for imaging, in addition to retrieving, file updating and maintaining files. I also entered data into necessary data bases for site visits in preparation for distribution to analysts. Interact effectively with individuals at all levels of the company in a professional and confidential manner. Assist management team in research and collection of information for provider enrollment, review and fraud, including retrieving database and file information from desktop applications and hardcopy sources. Utilize MCS and PETS. I provided general office duties as required and use of office machines when necessary.

06/10 to 4/11 Confidential, Jacksonville, Florida
Supervisor- Quality Assurance Auditor
I was the Supervisor of Quality Assurance for the Wind Mitigation Department. I coordinated daily activities for myself and team members as well as distributing the daily workload. My additional duties included answering the telephone, managing calendars and appointments. Additionally, my duties required me to be extremely detail oriented; with the ability to communicate and effectively interact well with individuals both verbally and in writing, at all levels of the company in a professional and confidential manner (both internal and external) as well as utilizing excellent telephone skills and computer skills. Daily duties consist of establishing priorities, assessing the daily work load and allocating all Wind Mitigation Reports to other Auditors to be audited on a daily basis, monitoring the activity for these reports to be completed in a timely manner, dependability was a must. I also researched and answered any questions regarding the reports for Inspectors, Homeowners and Insurance Agents. I also provided customers service for Inspectors making the reports and help them through the process of what is needed in a report or corrections when necessary, review for potential fraud as well. I provided customer service to Homeowners and Insurance Agents when necessary regarding their completed Wind Mitigation Report. Handle potential reports that may have updates required due to new information. Act as a conduit for issues and requests for information. Help guide and answer questions for other auditors to insure correct reporting. I updated files, records and reports. prepare reports and various correspondences as necessary. Prepare weekly status reports and any other supporting documents. Put together and prepared presentations and technical training documents. I trained, coached and guided new auditors, new inspectors as well as other employees when necessary. Arrange conferences and meetings when necessary. Provide Operational and general support to Executive Level. Often handle sensitive material or information and maintain the proper level of confidentiality.

11/08 to 06/10 Confidential, Jacksonville, Florida
Out-bound Collections, I, II & Phoenix
I provided outbound collection calls to clients regarding their accounts providing excellent customer service, calculations and required data. Educated clients regarding their accounts, set up payment arrangements as necessary, offered reopening of certain accounts creating a win, win situation for the company and clients through negotiation. I worked closely with managers to provide excellent service quality to all clients. I was recognized by our Unit Director for excellent quality service as well as a Star Player and various other quality service acknowledgements from Unit Managers. My work appraisal indicated that I am a loyal employee that pays attention to detail, learns quickly and manages my time wisely. I had extensive telephone and computer usage together with various computer programs, typing, calculations, and general office duties as required.

05/07 to Present
Real Estate Sales Agent Confidential, Jacksonville, Florida
My Real Estate License is currently in the "In-Active" status since November 2010, however, I act as a referring agent. Since becoming a Real Estate Agent I have continually kept and ran a Home Office in all regards for the past six years. I regularly provided excellent customer service, extensive use of telephone, computer, and data base programs, typing, calculations, marketing and sales, perform all general office duties as required in my personal home office, maintain data bases, licenses and continuing education. I assisted and guided customers in the buying and selling of real estate, through negotiations with other brokers and/or agents together with closing attorneys. Research for properties and make necessary appointments and travel plans for showing properties. I coordinate daily activities to include telephone calls, managing calendars and appointments. Additionally, my duties required me to be extremely detail oriented; with the ability to communicate well with others both verbally and in writing, as well as utilizing excellent telephone and computer skills. Daily duties consisted of establishing priorities, assessing the daily work load. I prepared Purchase and Sale Agreements with the necessary documents to move sales forward. I would be on site of properties as necessary for Home Inspections and WDO Inspections; prepare necessary documents as required to be distributed to other agents, lenders and title companies in order to meet deadlines in a timely manner. Assisted customers with working with their Mortgage Lender to help them get necessary documents in when required.

12/04 to 04/07
Real Estate Sales Agent Confidential, Jacksonville, Florida
Since becoming a Real Estate Agent I have continually kept a Home Office running in all regards for the past six years. I regularly provided excellent customer service, extensive use of telephone, computer, and data base programs, typing, calculations, marketing and sales, performed all general office duties as required in my personal home office, maintain data bases, licenses and continuing education. Assisted and guided customers in the buying and selling of real estate, through negotiations with other brokers and/or agents, together with closing attorneys. I coordinated daily activities to include telephone calls, managing calendars and appointments. Additionally, my duties required me to be extremely detail oriented; with the ability to communicate well with others both verbally and in writing, as well as utilizing excellent telephone and computer skills. Daily duties consisted of establishing priorities, assessing the daily work load. Research for properties and make necessary appointments together with travel plans for showing properties. I prepared Purchase and Sale Agreements with the necessary documents to move sales forward. I would be on site of properties as necessary for Home Inspections and WDO Inspections; prepare necessary documents as required to be distributed to other agents, lenders and title companies in order to meet deadlines in a timely manner. Assisted customers with working with their Mortgage Lender to help them get necessary documents in when required.

04/06 to 08/08
House Cleaning Confidential, Jacksonville, Florida
I acquired customers, created and maintained regular cleaning schedules, made appointments via telephone, provided bids for new customers. Cleaned houses for customers with attention to detail and provided excellent customer service.

10/5 to 02/06
Sales Associate Confidential, Jacksonville, Florida
I assisted customers in finding appropriate merchandise within the store. Worked on ad sets and merchandising for various departments. Maintained and kept area running effectively and efficiently for customers to shop easily. Provided excellent customer service to customers with attention to details.

05/04 to 05/05
Warranty Administrator Confidential, Jacksonville, Florida
I worked directly with the Service Department, Part\'s Department and customers to resolve warranty issues with manufactures by negotiating and filing claims. Extensive telephone and computer use as necessary including attention to details. Provided excellent customer service to customers, typing, filing, mailing parts back and forth to manufacturers, and perform all general office duties as required. See additional skills below.

EDUCATION:

ADDITIONAL SKILLS:

• Receive and control legal documents and papers, providing administrative support on all legal initiatives
• Audit reports for accuracy and potential fraud
• Personal Injury Litigation, pre-lit through trial including the preparation of discovery responses
• Provide general administrative support
• Organize corporate and contract files, work matters, board information and Books, corporate records and legal records
• Coordinate conferences and meetings, make travel arrangements
• Prepare materials spreadsheets and agendas
• Maintain and retrieve database and file information from desktop applications and hardcopy sources
• Assisted General Counsel and management teams in research and collection of information
• Family Law and Bankruptcy
• Typed various legal and business documents, composed letters, created forms as necessary
• Prepared Deeds, Affidavits, Assignment and Bill of Sales, transferred various assets to Living Trusts
• Maintained court calendar, scheduled court dates, and handled arrangements for legal proceedings
• Complete reports and forms in accordance with standard operating procedures, including travel, expense, time keeping, and budgets
• Maintain and organize all board materials including minutes, board books and agendas
• Provide administrative support during preparation for pending Board meetings
• Keep and monitor legal volumes to ensure the law library is up to date
• Calculated Workers' Compensation quarterly reports
• Prepared payroll and computed payroll withholding (8 employees)
• Made monthly payroll tax deposits and CPA reports
• Prepared and made daily bank deposits, monthly statement reconciliation's
• Calculated payment of legal fees, sent client billings
• Review billings for accuracy and completeness
• Researched past due invoices and resolved problems with vendors or clients as necessary
• Processed an average of 75 checks for monthly payment
• Prepared and gathered all information necessary for CPA for preparation of tax returns
• Answered and screened all incoming phone calls
• Communicated with attorneys, local courts and clients
• Customer Service, including telephone orders, point of sale
• Set up and maintained correspondence, legal and alpha filing systems
• Followed-up and maintained personal and business insurance policies
• Opened and distributed mail, prepared Express Mail, DHL, UPS, Federal Express, bulk mailings
• Ordered and maintained all office supplies
• Order processing and invoicing
• Support Engineering Staff, including bid documents and procedures
• Research, Market and Recruit individuals and jobs for the medical field nationally
• Inbound/outbound telephoning as necessary
• Hotel Audit/Front Desk
• Outbound Call Center Collections