SUMMARY

Highly motivated and results-oriented Senior Program Manager, MBA, PMP, and Six Sigma Master Black Belt with 20 yearsdemonstrated leadership and team building experience. Strong background in operations management, project/program management, quality assurance, process improvement, and sourcing. Solid track record of meeting and exceeding company goals and objectives.

PROFESSIONAL EXPERIENCE

Quality Assurance Consultant

Confidential

• Established lean six sigma quality infrastructure and led corporate transformation initiatives
• Trained employees in Six Sigma, Lean practices, and facilitated Kaizen events
• Developed 'Best Practices' SOPs for Telecom Installations
• Assist with the development of operational requirements for new product rollouts
• Managed various Process Improvement, Quality, IT, Operations, and Product deployment programs
• Implemented Lean mistake-proofing for inventory systems, installations, and Kanban just-in-time ordering system
• Streamlined shipping operations to reduce waste by 26

Confidential

Associate Director/Program Manager

• Overall provisioning management and control of large-scale IPTV and VoIP product deployment for the nation.
• Responsible for P L, plan tracking and reporting, change control management of plan, vendor quality, product delivery, program analysis, and cross-functional team leadership.
• Created and enforced business policies to meet business targets and customer needs, including improving
• procurement processes and optimizing sourcing resources to enhance the customer experience.
• Design and lead QA Kaizen events across PMO to mistake-proof processes and maximize 'Voice of the Customer'.
• Utilize lean tools: VSM, Kaizen, DMAIC, Poke Yoke, 5S, TPM, Process Management, and VOC.
• Responsible for Program Office CRM, RFPs, vendor relations, sourcing requirements, vendor contracts, master
• service agreements, proprietary information agreements, contract revisions for IPTV and VoIP.
• Screened and selected vendors, audited vendor performance against SLAs for compliance, ensured project timeline constraints were adhered to, and all deliverables met.
• Served as Six Sigma trainer for PMO and overall Quality Assurance Team Lead Developed performance metrics, system of measurement, and completion of QC/QA process improvement projects.
• Report generation, analysis, and research using MS Project, Business Objects, Visio, and MS Office Suite for ad
• hoc queries and scheduled project and progress reports to executive management.

Sr. Project Manager

Confidential

• Broadband Transformation Team Lead
• Coached and mentored staff to achieve desired results.
• Followed-up with team members and contracted vendors to ensure timeliness in meeting milestones.
• Utilized vendor quality management and strategic sourcing 'Best Practices' to maximize project quality.
• Planned work breakdown structures and responsibility charts to be assigned to team members.
• Reported progress to senior management using presentations, spreadsheets, charting, and conference calls.
• Resolved conflicts, differences or problems among team members.
• Set goals, milestones and expectations during SDLC and Operational projects.
• Ensured the productivity of work groups by soliciting input from members, using ITIL and Agile methodologies, and following PMBOK project standards.
• Effectively monitored multiple cross-functional efforts to ensure the integration, coordination, and completion of work within time lines and guidelines monitored work to ensure adherence to an organization's standards.
• Developed use cases, data models, design documents, technical business requirements, process flows.

Network Manager

Confidential

• Tier 1/Tier 2 Network support of switches, loop test equipment, and central office components.
• Call Center Manager for POTS and DSL services.
• Supervise employees engaged in the screening, testing, clearing, dispatching, and closing of customer
• service requests.
• Remotely maintained and offered tech support for central office equipment across a 6 state area.
• Ensure any quality issues receive the appropriate focus.
• Implement QA methodology across DSL deployment and optimized processes using Six Sigma.
• Monitor force to load conditions, make adjustments in force assignments to ensure proper balance.
• Monitor and troubleshoot connectivity on enterprise resources located inside and outside the firewall.
• Configure storage arrays, application servers, and other business essentials needing connectivity using Cisco networking software.
• Interview, hire, train, and evaluate new members of network team.
• Review work performance of employees, compare to established standards, provide feedback, and prepare
• improvement strategies along with developmental plans.

Confidential

Product Manager / Sales Engineer

• Adjusted marketing mix for assigned products and optimized financials.
• Sales engineering of electronic data acquisition systems, information systems, and client/server application
• software.
• Managed sales team, contracted vendors, and product development for Louisiana region.
• Procurement and project cost reduction, supplier readiness evaluation and escalation to ensure on-time
• delivery of our software systems, and vendor quality management.
• Project manager for new product introductions and new software releases.
• Provided technical support, Cisco networking of system components, and trained end-users for product features, functionality, applications, and integration.
• Developed new product specifications, aggressive marketing strategies, managed supply chain throughout product s life cycle.
• Prepared and delivered RFPs, sales presentations, product demonstrations, and technical responses to request for
• proposals.
• Worked with various internal functions to provide field input on product acceptance and performance.
• Supplied information systems and network solutions to a diverse clientele with a variety of individual needs.

Confidential

Technical Coordinator/Well Planning Engineer

• Formulated directional well proposals, drilling programs, and plots.
• Used CAD/CAM, Numerical Control Manufacturing systems to design products to rigid specifications.
• Designed improvements into existing products based on client feedback.
• Computed optimum hydraulic programs, torque/drag models, and cost estimates.
• Provided technical support for directional drillers, MWD engineers, and tracked daily well activity.
• Implemented ISO 9001, Health and Safety program, and served on quality control steering committee.
• Developed and delivered presentations on products and services as part of technical sales teams.
• Implemented QA standards for vendors and monitored compliance throughout supply chain.

ATTRIBUTES / SKILLS

• Graduate of Multiple BellSouth Executive Management and Leadership curriculums
• Proven quantitative, analytical, and conceptual skills
• Strong negotiation and contracts skills
• Experience working in a matrix organization
• Change agent with ability to influence change
• Strong facilitation, leadership, and organizational skills
• Excellent ownership, follow-through, and commitment to customer/client satisfaction
• High emphasis on meeting or exceeding internal external customer expectations
• Ability to work well independently or as cross-functional team member
• Diverse computer, TCP/IP, and networking background