OBJECTIVE:

• I want to work in an Office 365/ IT Support environment providing support to clients with their office 365 Tenant Portal, Exchange Management Center, Share point, Users and Groups (Permissions), Skype for business, One drive Backup. I Want to provide support for new & existing customers, assisting them with the initial installation, Migrations, and Upgrades. I want to utilize my MCSE technical and hands - on experience that I have gained over the years. providing technical support for Microsoft Windows deployments, migrations and support Worked as an assistant technical support for Microsoft Certified System Engineer providing service to many clients and students over the past 10 years. Spent the past year learning and installing new Office 365 Portal for New Clients Presently attending evening classes on more advanced parts of Office 365 Admin Portal.

TECHNICAL SKILLS:

Technology and Tools: Upgrade, Deployments, Migrations, Tech Support and Installations Installations & Troubleshooting of Office 365 Portal, Proplus 2013, Proplus 2016, Exchange Online, Manager User accounts, migrate users to Office 36, Office 365 Migrations, Office 365 Administration, Support, New Installations, Exchange Online, Share point Online, Azure DirSync, Skype for Business Windows 2008 Server, Windows 7,8, 10, XP Professional,, Windows 2000 Advanced Server, Windows NT Server 4.0, Windows NT 4.0, NT MS Outlook, McAfee Anti Virus, Norton Anti - Virus, Grace Dodge Vocational High School, Bronx, NYGraduated June 1986 Secretarial Science courses

PROFESSIONAL EXPERIENCE:

Confidential, Plainfield, NJ

Office 365 IT Support

Responsibilities:

• Configure All New Customer utilizing The New Office New Office 365 Administration Portal
• Support 365 Users, create, edit, and administer accounts for Active Users
• Support Installation and upgrade of Office 2013, Office 2016 products,
• Support Online and Hybrid Installations of MS Office and Outlook
• Support Configuration of DNS Records, MX, CNAME, A, AAAA for new clients
• Support Exchange Mail, PSTS, Public Folders, Online and Hybrid migrations
• Support Installation and Administration of New Office 365 EMC (Exchange Mail Center) and
• Support MS Outlook Mail Migration, Setup, Installation and Administration for New users

Confidential

Senior Sales Associate/POSe

Responsibilities:

• Managed Confidential department assisting customers with wardrobe selection, design and purchase. Organized and set up displays and new fashion items within youth, houseware, and footwear department. Receive shipments and freight from stockroom to display to the floor. Provided translation for customer service and Loss Prevention (Bilingual Spanish)

Confidential

Tier 3 PDA Support Technician

Responsibilities:

• Responsible for installing, configuring and troubleshooting PDA Devices, including Blackberry 6750, Blackberry 7250, Treo 600 and Treo 650, Samsung 8100 & 610’s for Confidential customers who were transferred to Tier 3. Worked with various software packages including Windows XP, Microsoft Exchange, VZA Access Manager 5.3, National Access, Quick 2 Net Broadband

Confidential

Computer Support & Installation Technician

Responsibilities:

• Assisted Lead System Engineer in the installation, configuration and troubleshooting of Windows 2003 Networks, utilizing Dell Servers & Dell Desktops, XP workstations, Confidential cable modems, routers and printers. Configured TCPIP and DNS Network Settings. This position is a 100% hands on position and requires analytical thinking and close attention to detail. Worked on a ( as needed) basis when there was a new project that needed addt’l technicians.

Confidential

Data Entry, Administrative Support

Responsibilities:

• Responsible for organizing daily work, renewals, cancellations, and reinstatement of all daily insurance policies for home, auto, & life. Worked closely with agents including FMI, Selective, Confidential, and other outside vendors in providing seamless administrative services to all professionals & customers. Responsible for preparing, mailing, and organizing all correspondence and agent packages. Kept accurate records of malfunctions and re-listing of customer files. Provided support and prepared reports for management staff including records and files that dealt with high priority customer service issues. Worked in a very high volume environment making decisions and dealing with many managers, producers, and agents. I was also looked upon as an expert on various invoicing, renewals, and record keeping of the many files at our Headquarters Location in Liberty Corner, New Jersey.

Confidential

Assistant Technician/Asst. Instructor

Responsibilities:

• Assisted in preparation and organization of class materials for students who were enrolled in the MCP-2000/CCNA/PC Technical program. I also taught the basics of Network Essentials and NT Workstation, Windows 2000 Professional & Basic TCPIP Concepts to students. I completed the entire course which lasted from November, 2000 until June, 2000. President Bush visited our program in 2000.

Confidential

Bilingual Assistant/Technical Instructor

Responsibilities:

• Assisted in design, upgrade, and installation of Windows NT Classroom Network. Prepared class materials for students who were enrolled in the MS Office 2000 class (Microsoft Word, Excel and PowerPoint & Outlook). Planned curriculum and taught aSpanish/English Bilingual Microsoft course for Spanish speaking students