Application Programmer Analyst Resume

SUMMARY

Programmer Analysts provide technical support to end users via phone or/and helpdesk systems.
They analyze the issues reported and provide solutions in timely manner.
Additional responsibilities include program specifications development of proprietary systems; building of tables and stored procedures
Program coding; test plan development and testing; and ongoing maintenance and support of code base.
Receive direction from manager and/or senior members of the Application group; other duties as assigned.

PROFESSIONAL EXPERIENCE

Confidential

Application Programmer Analyst

Responsibilities:

Answer helpdesk phone (during and outside of normal business hours) to support technology problems as they relate to FMS, Portal, Infonet and scheduled batch processes.
Respond to helpdesk requests submitted via an internal Helpdesk system and resolve Helpdesk requests in a timely, appropriate, and professional manner.
Respond to batch process issues and resolve them on timely manner. Validate batch run status daily, re - run the failed process and document the outcome regularly.
Manage daily and monthly IT jobs such as overnight processes, electronic output, monthly statements, billing, and resolve any issues, and transfer files to vendors.
Maintain a solid understanding of implementing, enhancing and testing multi-tier architecture applications.
Design, debug, enhance, document, and test software applications to meet business process requirements.
Design screen layouts, graphical user interfaces, printed outputs, reports, and interfaces with other systems.

Confidential

Systems Programmer/Analyst Manager

Responsibilities:

Collaborate with process owners and business analysts on the definition of requirements and the design of applications.
Prepare technical specification documents and unit and system test plans as well as creating test plans for user acceptance testing.
Design and implement database objects and report distributions based on functional area priorities and needs.
Ability to express complex technical concepts effectively, both verbally and in writing. Ability to work on multiple tasks/projects simultaneously.
Respond to document printing and delivery process issues.
Run ad-hoc queries and reports as needed to allow management to make business decisions.
Manage website content changes to all external sites.