PROFESSIONAL summary:

• System Support/Network Engineer with experience in Active Directory, Cisco Router and Switches.
• Expertise ranges from Platform Administration to Windows File, Print and Backup architecture.
• Organized, detail-oriented and self-motivated with excellent time management skills
• Professional attitude with focus on reliability, integrity, teamwork and adaptability
• Flexible and adaptable with the ability to quickly master any new information and technology necessary to succeed

SKILLS/TOOLS:

Operating System: MS Windows 7, Vista, XP, Windows 2000, 2003 (Server, Advanced Server), Windows 98, Windows 95, Windows 3.11, MS Dos 6.22 and Red Hat Linux
Software: VMware, Office XP, 2003, 2007, 2010, Exchange 2003 Server, IIS, GHOST, PcAnywhere and DameWare, NT Backup, RAID, ARCserve, Backup Exec, Legato InMage, Citrix MetaFrame and MetaFrame XP
Hardware: Cisco Routers (800/1700/1800, 2500, 2600 Series), Switches (Catalyst 2960, 3560, 3COM, HP), Cabletron and Hubs (Bay, D-Link, Intel, 3COM) Network Printers; Ascend DSL Routers, Internet Services, Scanners and Print Servers.
Routing Protocols: OSPF, EIGRP, RIP, STP, RSTP, PVST and HSRP.
LAN/WAN Technologies: Ethernet, Frame Relay, X.25, VLANs, T1 and MPLS.

PROFESSIONAL EXPERIENCE:

Confidential,October 2011- Present
System Support Analyst

• Place an order for new offices and Rigs per their specification and IT guidelines.
• Configure and deploy the systems for New Offices and Rigs.
• Imaged and maintained an inventory of loaner laptops and desktop.
• Installed and configured local and network printers, fax machines, and projectors.
• Installing VPN on Laptop and Troubleshoot any issue related to VPN and wireless connectivity.
• Configures and installs end-user Blackberry devices.
• Creating a user and Resetting BlackBerry device password from BlackBerry Enterprise Server.
• Continually monitor network performance and regularly conduct configuration backups using Solarwinds Orion Network Configuration Manager.
• Worked with client on Mac filtering issue on Cisco switches.
• Configuring and troubleshooting Cisco IP Phone.
• Installing Windows Office Professional 2003, 2007, 2010, Adobe 9/10 Professional, AutoCAD 2011 and Media Player etc. software remotely and troubleshooting any problem come up.
• Installing, Monitoring and removal of spy ware and viruses on local and remote machine.
• Pushing software through SCCM 2007.
• Imaging Windows 7 machine through PIXIE boot.
• Order systems from Dell and CDW for shore and offshore base users.
• Manage queue in Footprint Incident Tracking system of unassigned tickets and take ownership of requests or communicate out to team on outstanding tickets.

Confidential,April 2008 – October 2011
Tech Support Specialist

• Consultant position providing support for local and remote site servers 2003 and workstations (XP/Windows 7) including troubleshooting workstation and Server issues.
• Monitoring and troubleshooting Daily backups using Veritas Backup Exec 10.0 for 15 remote sites, each site having 3 servers.
• Workstation software updates pushed through GPO.
• Creating users account, e-mail accounts, distribution and security groups, set file and folder permissions,

Restored and created images using Symantec Ghost on laptop and desktop, installing software, testing and applying patches as required.

• Install Exchange Server 2003 and SQL Server 2005 update Patching and service pack and troubleshoot Exchange related issues.
• Creating and Moving Mailbox using Exmerge utility.
• Configuring and supported Windows 2003 Enterprise Server (Domain, Application, Exchange and File Server) before Installing Software.
• Restore the database on Windows SQL Server.
• Deploy Patches and Service pack on Desktop/Laptop and Servers on rigs as needed.
• Worked in Environment that included Dell and HP Hardware.
• Performed Citrix user including session resets with Citrix Management Console and profile issues.
• Imaged, maintained and supported an inventory of loaner laptops and desktop.
• Installed and configured local and network printers, fax machines, and projectors.
• Installing VPN on Laptop and Troubleshoot any issue related to VPN and wireless connectivity.
• Configures and installs end-user Blackberry devices.
• Creating a user and Resetting BlackBerry device password from BlackBerry Enterprise Server.
• Installing Windows Office Professional 2003, 2007, 2010, Adobe 9/10 Professional, AutoCAD 2011 and Media Player etc. software remotely and troubleshooting any problem come up.
• Installing, Monitoring and removal of spy ware and viruses on local and remote machine.
• Pushing software through SCCM 2007.
• Manage queue in ITSM Ticketing System of unassigned tickets and take ownership of requests or communicate out to team on outstanding tickets.
• Provide phone support for helpdesk members as well as clients with various issues.
• Supported remote sites with DNS, DHCP and firewall issues.
• Worked on troubleshooting VLAN and VTP issues for inter-vlan routing, native VLAN mismatch, VTP domain name.
• Worked with client on Mac filtering issue on Cisco switches.
• Configuring and troubleshooting Cisco IP Phone.
• Troubleshooting, resolving, and communicating Layer 1 through Layer 3 technical issues with customers.
• Involved in maintaining and troubleshooting Cisco routers and switches.
• Upgrading IOS on Switches and Routers to Support advanced function.
• Worked on wireless network including Autonomous Access Point, Lightweight Access Point Protocol (LWAPP).
• 1240AG indoor AP and 1400 outdoor AP and wireless security like WPA/WPA2.
• Performs LAN/WAN and Patching connectivity.

Confidential,
August 2005 – March 2008
System Installer

• Installing Window 2000/2003 Server, XP, Vista, Windows 7 and RH Linux Operating system.
• Installation of CCTV Security System, DVR Standalone as well as Computer based System.
• Installation Computer Hardware, DVR Card , Video Card, Sound Card, CD and DVD RW Drive, External Hard disk as well as expend the Storage media.
• Hard Drive Repair and restore data.
• Installing and Configuring IIS, DHCP, DNS, WINS, FTP Server and HTTP/HTTPS for live view video and Playback.
• Configuring Wi-Fi Security on router and adapter using WPA-Preshared Key, WPA-RADIUS, RADIUS, and WEP.
• Installing and Configuring LAN, VLAN, Wi-Fi, VPN for client to view live video, Synchronize data and Upload/Download graphic files.
• Installation of Cat5 cabling, switches, routers, VPNs, Wireless and LAN setup and support.
• Apply Advanced Cisco IOS Firewall using SDM/CLI for managing security for internal network as well as for Demilitarized Zone (DMZ).
• Apply Dynamic NAT and/or NAT Overload to support seamless communication between to/from private/public networks.
• Identify and correct common problems associated with IP addressing and host configurations.

Confidential,August 2002 – May 2005
Desktop Support/Desktop Team Lead/Network Administrator

• Accomplishments on this job included starting as a Desktop Support Technician and then being promoted to Team Lead for the Desktop group and later being promoted to the server support team as a Network Admin.
• Consultant position providing support for local and remote site servers and workstations including building and troubleshooting server and workstation issues.
• Deployed McAfee anti-virus tools across enterprise.
• Monitored and updated files as necessary.
• Monitoring and troubleshooting Daily backups using VERITAS Backup Exec 10.0.
• Upgraded backup clients as necessary.
• Troubleshooting backup related issues, performing restores as required.
• Created and managed user accounts and file and folder permission.
• Was responsible to managing user’s home drives and testing and applying patches.
• Build, configure servers in development environment and after installing and certifying applications, put them into production.
• Tested and installed patches on servers as needed.
• Worked with Exchange creating, deleting and managing users accounts.
• Was responsible for upgrading virus definition files on as needed basis using InoculateIT virus scan across enterprise.
• Resolves problems for end-users on a first call basis when possible and routes requests to other support personnel as appropriate
• Was responsible for client maintenance, onsite repair, network administration, PC and server maintenance.
• Involved in maintaining and troubleshooting Cisco routers and switches.
• Responsible to set up TFTP server to maintain Cisco router configurations and Cisco IOS images.
• Involved in monitoring WAN and documenting status report.
• Utilized Packet Sniffer and Wireshark to analyze network performance.
• Provided network security administration functions including hardware access, software access, passwords, user privileges and related tasks.
• Perform On call after hour duties 1 week every 2 months supporting client issues during weekend and at night during weekdays.

Confidential,February 2001 – June 2002
Technical Support

• Provided technical support on site to a variety of users
• Responsibilities included customer service, PC upgrades, PC repairs, and troubleshooting all varieties of PC hardware components including Modems, Network Cards, Video Cards, Scanners and Printers.
• Technical Lead for the Test & Build team with specific emphasis on infrastructure systems prior to data center installation
• Deployed SP2 for Windows 2000 and SP1 for Exchange 2000
• Automated and documented Windows 2000 server OS installation process for Enterprise Data center server installation
• Performed Disaster recovery in development environment
• As a Team Lead for Desktop Support Team, led a group of 7 people who were responsible for building desktop, loading applications, installing desktop and user orientation

EDUCATION/CERTIFICATIONS:

• (BCS in Information System)

Working on MCITP Certification