SUMMARY OF QUALIFICATIONS

• Uncompromising ability to drive results with an unwavering commitment to certify fault-free software and to provide high-level customer support and satisfaction
• Skilled software tester with extensive knowledge in test tools and methodologies (both Windows and UNIX platforms ). I have seven years experience with WinRunner a tool for testcase automation. Have used TOAD to run SQL queries against Oracle databases. I have used Clarify and Rational ClearQuest as a defect reporting tool.
• I have over seven years of experience testing and supporting a web based eCommerce engineering sales tool. We supported multiple live releases and multiple sever locations as our tool was used globally and our design and test team were spread across North America, Europe and at one point India. To keep up with the demands of the market we supported ten software releases each year.
• Demonstrated knack for troubleshooting customer / technical issues paired with an ability to communicate solutions across multiple layers of technical expertise and management levels

REPRESENTATIVE PROFESSIONAL EXPERIENCE
Nov 2003 – Nov 2010 ,Confidential,Richardson, TX
Software Verification – eBusiness Enterprise Voice Configuration

• This is a web based eCommerce sales engineering tool. We had server installations in North America and Europe.
• Due to competitive market demands we used Agile SDLC design methodology, we had ten software releases each year and at times supported three different release levels in production.
• We worked with design, product management and test groups across North America, Europe and Asia.
• Responsible for new test case generation, maintenance of existing test cases and enhancing test cases using Mercury Interactive WinRunner a web based test case harness that allows a verification engineer to run automated regression tests as well New Product Introduction (NPI) testing
• Responsible for EVQ software verification and an E2E Test role with responsibility for verification of the enhancement of existing applications, and also adding New Product Introductions (NPI)
• Work closely with Software Development, Product Line Management (PLM) and Commercial Operations to develop and refine requirements documents and from those documents we develop Nortel’s supply chain implementation strategy
• Responsible for Functional and Regression test phases as well as performing Server Sanity Testing when we do EVQ software releases
• Escalation point for all Level2 EVQ Customer Support Issues, we perform fault reporting, research, escalation and final verification. We are also the prime contact point for escalation/clarification during Alpha and Beta test.

Sept 2002 – Nov 2003 ,Confidential,Plano, TX
Appraiser Trainee

• Performed all phases of the residential real estate appraisal process including MLS and Tax records to research both the subject property and comparable sales
• Inspected properties and prepared reports (URAR, 2055, 2075)
• Utilized Wintotal/APEX for Windows software for report generation

Nov 1994 – Jan 2002 ,Confidential,Richardson, TX
Software Development Manager

• Managed engineering teams participating in numerous software development projects
• Projects were typically global with many projects executing concurrently
• Team responsible for all facets of the software development program to include customer requirement handling, schedules, resource planning and first-line technical support
• Developed a TDMA based MS (mobile station) and BS (base station) simulator
• Modular design principles allowed easy migration to other technologies such as GSM, GPRS and PDC.
• Use of these tools significantly enhanced testing capabilities and contributed toward cost savings over $250K in just one software test project.
• Provided second line support for third party traffic generation tool (MGTS Tekelec)
• Coordinated with the vendor for enhancement prioritization and timely receipt of bug fixes
• Reduced bug fix response time problems
• Provided technical support to test projects specializing in innovative testing solutions based on using software simulation of expensive hardware
• Provided mentoring and customized training, first line support, feasibility analysis and benchmarking
• Utilizing these methodologies provided the capability to perform testing on a UNIX workstation instead of a multi-million dollar telecommunications switch (MSC, BCS, Transgate)

Specialist Engineer

• Provided technical support for simulated testing technologies
• Committed to reducing test project costs by fostering and promoting the use of simulated test tools
• Performed tools integration and administration, tools acceptance test and tools requirements definition (UNIX environment)
• Provided user training, mentoring and customized course development
• Provided first line technical support and problem troubleshooting
• Performed feasibility studies at project inception to determine the need for tool enhancements or new tools. Determine which test cases could be executed in the simulated environment versus the more expensive target machine environment.

Telecommunications Software Development Engineer

• Performed low level software design and development (using proprietary language PLEX) for Ericsson Class V switches
• Generated all design documentation, coding, basic testing and post release maintenance

June 1988 – Nov 1994 ,Confidential,Dallas, TX
Database Administrator DB2 and IMS

• Responsible for all facets of database administration of a large multi-customer DB2 (MVS) database system
• Customer on-call support for all database issues on production, test and development systems
• Developed and tested full scale disaster recovery processes

Programmer Analyst

• Coded, tested and maintained Cobol II (Telon IMS) for a mortgage processing system
• Responsible for test data maintenance and support
• Led a small team of developers that designed and implemented data support tools

EDUCATION
BBA, Business Computer Information Systems.