SUMMARY:

• 8 years of IT experience in Application Software Designing, Development, Testing and Implementation.
• Experience in the complete life cycle of project development SDLC including System Analysis, Design, Development, Testing and Deployment
• 5 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Actions, Tasks , Events, Reports, and Dashboards.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, work flows, e-mail services and approval processes using customization Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup and Master detail relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Proficiency in installing App Exchange applications.
• Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.
• Proficiency in Object Oriented Languages like C, C , Java.
• Have a strong understanding on Big Machines Integration with CRM systems like SalesForce.com using Informatica tool.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Role: Sr.Salesforce Developer

Responsibilities:

• Worked on various objects like Accounts, Contacts, Leads, Opportunities, Campaigns and Cases.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Managed different cases on the console using Service Cloud.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented WSDL in the application for access to data from external systems and web sites using Force.com web services API.
• Load/Manage the data using Apex Data Loader.
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Components, Controllers Extensions ,Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Role: Sr.Salesforce Developer

Responsibilities:

• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations within Salesforce.
• Experience in Apex Classes, Controllers Triggers considering governor limits and various other components as per the client and application requirements.
• Wrote Apex classes, triggers to route the escalations to different queues and levels, assign it to different users according to the business logic.
• Created templates, page layouts, and record types according to the business process requirements.
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Experience in creating visual work flows to automate certain business flows.
• Created custom reports to track the cases, assets etc to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Created Change Sets and deployed it in Production organizations.
• Communicated with the business regularly to understand their requirements and designed solutions to implement them.
• Communicated the requirements to the team onsite and offshore and was responsible for providing the deliverables on time.
• Co-ordinated with the offshore team on daily basis to track the requirements.
• Provided support to the users when the project went live for phase 1 and was part of the maintenance team providing quick and effective solutions to the users.
• Provided knowledge transfer to the key users and to the support team.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Components, Controllers Extensions ,Data Loader, Apex Triggers, Reports, Custom Objects

Confidential

Role: Sr.Salesforce Developer

Responsibilities:

• Worked on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Managed different cases on the console using Service Cloud.
• Customized the dashboards to monitor lead activities based on sales geography.
• Developed classes and triggers using Force.com IDE.
• Successfully migrated code to deployment after testing the code in sandbox.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Mapped data sources and loaded data into Call Center application using Apex Data Loader.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, API.

Confidential

Role: Salesforce Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential

Role: Salesforce Administrator

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent pick lists, and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Created S-Controls to meet new business requirements.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Role: Sr.Java Developer

Responsibilities:

• Programming by Using Struts Frame Work with MVC architecture implementation.
• Used DAO's and DTO's design patterns.
• Configure the Eclipse IDE with Web Logic Application Server for Entire Application.
• Validate Framework was used for both client and server side validations.
• Implemented design patterns like Front Controller, Business Delegate, Session Fa ade, Service Locator and DAO.
• Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team
• Actively involved in view side implementation, server side business logic implementation and testing.

Environment: J2EE Java, JSP, Servlets, Struts, Java Beans, MVC, JMS, EJB2.0 , Weblogic8.1, JavaScript, ORACLE9i, HTML, DHTML, XML, Windows XP.

Confidential

Role: Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0 , Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.