Join an organization to use my current skills and experiences to meet company objectives and goals. Skill strengths include: supervisory, problem solving and customer / employee interaction.
Experience
Confidential
Senior Technical Analyst
Maintain Remedy ITSM systems and applications.
Successfully implemented several Remedy ITSM upgrade,
6.3 to 7.6.01
7.6.01 to 7.6.04
7.6.04 to 8.1
Develop new uses and applications within Remedy ARS.
Created ARS based archive process in old Remedy and newer ITSM
Develop and maintain integrations to and from the Remedy ITSM / CMDB system.
BMC Bladelogic BSA
BMC BPPM IBRSD
BMC ADDM
IP Administration Mgmt system
Home grown systems
Participate on development teams as business liaison, developer and architect.
Confidential
Business Analyst
Maintain current Remedy ARS systems and applications.
Develop new uses and applications within Remedy ARS.
Develop and maintain integrations to and from the Remedy ARS system.
Promote the use and acceptance of the ITIL best practices.
Participate on process development teams, such as the corporate Change Management process.
Generate and maintain reporting needs of IT management.
Confidential
Senior Consultant and Instructor
Implement infrastructure applications at client sites.
Work with client personal to define requirement documentation for implementation projects.
Perform training classes.
Work along side sales persons in a pre-sales capacity. Product demonstrations.
Confidential
Senior Consultant
Implement infrastructure applications at client sites.
Work with client personal to define requirement documentation for implementation projects.
Confidential.
Senior Consultant
Implement infrastructure applications at client sites.
Work with client personal to define requirement documentation for implementation projects.
Confidential
Customer Service Representative
Drive process to implement new customer call / defect tracking system.
Develop and administer Remedy AR System within organization.
Provide product support of Datalogics' products to customer base.
Came into company and self taught VAX Oracle SQL Plus to meet reporting needs of management.
Confidential
Customer Service Representative
Represent Customer Service in new product development process.
Create and maintain project management tools.
Wrote installation procedures and field test plans.
Led teams to define troubleshooting strategies and procedures.
Provide technical support for customers
Reproduce field issues in lab or remotely with customer.
Work with OEM manufacturers to resolve product issues.
Provide group workstation and peripheral.
Software Technician Supervisor
Define procedures and strategies, maintain schedules, set priorities, supervise five to six employees.
Provide VAX user support for group. Configure terminal servers.
Define automation programs for group to develop.
Installed and maintained lab equipment and LAN.
Software Technician
Implemented, tested and documented customers' software environment.
Heavy field contact with end users or company field representatives.
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