Information Resume Newcastle, CA - Hire IT People

Experience

Confidential
Sacramento, CA

Information Developer 2001-2009

Developed User Guides for telecommunication products.
Composed Customer Documentation and Training based on data from Design and Functional Specs.
Developed Software Installation and Upgrade documentation for use in customer deployments.
Provided content and builds for On-line help.
Acted as a member of the Service Edge Router 5500 Tiger Team to raise the quality level of the documentation as required by key customers.
Participated in the conversion of product documentation and training material to a modular, task-based format in preparation for XML conversion.

Senior Technical Instructor 1996-2001

Delivered technical courses on telecommunications equipment, including SONET OC-3X/12/48 OAM & P, Multiservice Data Manager (MDM), and Service Edge Router (SER) 5500.
Project managed the development and restructuring of the MDM curriculum, including converting courses to self-paced and cross training instructors.
Helped develop a complete leader-led and self-paced training curriculum for SER 5500.

Sales Support 1995-1996

Responded to Requests for Proposals (RFPs), attended weekly customer meetings and ensured action item completion.
Supported the Nortel Sales Staff by tracking bookings and cost estimates.
Performed assigned tasks associated with sales contract development.

Systems Engineering and Management Company (SEMCO)
Camarillo, CA

Technical Writer/Logistics Support 1992-1995

Prepared technical reports on the Sidewinder missile launcher.
Gathered technical data through testing, observation and customer interaction. Developed Engineering Change Proposals (ECPs), Notices of Revision (NORs), and Technical Directives (TDs) for government evaluation and implementation.
Provided logistic support for equipment maintenance plans by maintaining an equipment database and composing maintenance instructions.

Education

Bachelor of Arts, English
Emphasis in Technical Writing