SUMMARY:

• 7 years of professional Software Development Experience with 4+ years of experience in Salesforce.com CRM and Force.com platform as Salesforce Developer and Administrator.
• Has good understanding of CRM business processes and involved in various Salesforce.com implementations covering Sales Cloud, Service Cloud and App - exchange applications.
• Acquainted and well versed with Sales, Marketing, Customer Service and Customer Support Business Processes and recommended solutions to improve their processes using Salesforce.com.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service APIs etc. to achieve complex business functionalities.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Experience on creating Custom Objects, Custom Fields, pick list, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, work flows, relationships, lookups Design of Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills.
• Proficient in Salesforce Administration tasks like creating Profiles, Roles, Users, role hierarchy, sharing rules and Security, Password policies Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in using different Integration tools like Apex Data Loader, Import Wizard and Data Manipulation Language for Data migration and management in bulk.
• Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Integration using Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Experience in Data migration and cleansing using Import Wizard, Apex Data Loader and demand tools.
• Used REST and SOAP web services.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Proficiency in Object Oriented Languages like Java, J2EE, JSP and other Java technologies.
• Excellent knowledge of customer focused IT delivery methods and strong de-bugging and documentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Data.com, Apex Classes, Apex Trigger, Visualforce, SFDC

Eclipse Plug: ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com ExplorerSalesforce.com customizations like Workflow Rules, Role Hierarchy, Validation RulesFormulae, Custom objects, Page Layouts, Record Types

Salesforce Tools: Apex Explorer, App Exchange Data Loader, Data Loader, REST, SOAP API

Languages: Java, JSP, XML, HTML, Java Script, CSS

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, Workbench, SOQL Explorer

Databases: MS SQL Server 2005, Oracle

Other tools: MS Office, Adobe Photoshop, MS Excel

Operating Systems: Windows/XP/Vista/7, UNIX, Red Hat Linux

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Developed several apex triggers, classes and apex API based - Java classes during the project lifecycle.
• Designed, and developed the custom objects, validation rules, page layouts, custom tabs, components, visual force pages to suit to the needs of the application.
• Designed visual force pages to add more flexibility and a rich look.
• Developed visual force pages to include extra functionality.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed certain warranty s using visual force pages and worked on various triggers and mass download features.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Integrated the web services for extracting the data from external systems to display in the pages of salesforce.com.
• Performed detailed analysis of business and technical requirements and developed the apex classes using other platform based technologies like visual force, force.com IDE.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data loader and Import wizard.
• Developed assignment rules, escalation rules to enable proper routing of cases to the case team members.
• Worked on partner portal and customer portal.
• Implemented web to case, email to case functionalities to provide a better customer support to the customers.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the sessions provided by the salesforce team and support end users.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, Web Services API, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, Topeka, KS

Salesforce Developer

Responsibilities:

• Developed various custom objects, tabs, components and visual force pages.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Developed custom objects, custom reports and configured the analytic snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented object level, field level and record level security.
• Maintained user roles, security, profiles, and work-flow rules wherever necessary.
• Developed apex Classes, controller classes and apex triggers for various functional needs in the application.
• Created a custom business calendar and used it in triggers to calculate the due dates.
• Developed visual force/apex custom and extended controllers and triggers to support quotation enhancement.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Maintained Salesforce.com data integrity - including data cleanse using demand tools and dupe blocker.
• Involved in SharePoint to Salesforce Automation Process (SAP) integration.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Successfully moved the sessions and batches from the development to production environment.
• Conducted unit and integration testing.
• Trained client in working configuration and development techniques.
• Configured security and organizational hierarchy for working implementation.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Pervasive Data Integrator.

Confidential, Rahway, NJ

Salesforce Developer

Responsibilities:

• Implemented Salesforce.com CRM to deliver various reports in departments of Sales, Service and Marketing etc.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML and other Integration Tools.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked on Salesforce.com application to setup activities and customized the apps to match the functional needs of the organization.
• Created custom objects, visual force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from salesforce to visual force pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing the flex UI to show real time data consuming salesforce API.
• Created mash-ups to include data from many external end-points such as including -financial information from 3rd parties in the customer’s profile (Accounts) using WSDL.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Successfully customized SFDC interface responsible for performing administrative functions in salesforce CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented apex data loader Command Line Interface to automate the data loading process for the sandbox refresh activity.
• Implemented complex approval processes to ensure proper authorization in the applications.
• Developed various batch apex classes and scheduled those using apex schedulable classes on hourly basis.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to the business requirements.
• Created the SIT test plans and involved in SIT testing and coordinated for UAT testing.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visualforce pages and mail merge.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates.

Confidential, Fort Lauderdale, FL

Salesforce Developer & Administrator

Responsibilities:

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Perform administration tasks as needed, managing custom fields, integration and data clean up
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visualforce pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Provide solutions to problems clients faced.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Resolved Salesforce.com usage problems.
• Conducted sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Java/J2EE Developer

Responsibilities:

• Responsible for understanding and execution of requirements and developing the application as per the requirements and business rules.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and servlet under MVC architecture.
• Developed several GUI web pages using JSP, HTML, and XML.
• Used JavaScript to perform checking and validations at Client's side.
• Involved in integration, deployment, enhancements, code reviews, design reviews and also responsible for modifying the existing code.
• Responsible for source code and version control (VSS).
• Establishing connectivity to Oracle database using Servlets and retrieved the data from Oracle database using SQL queries.
• Maintained release notes and release plan for every release. Effectively communicated with client, team in Knowledge Transfer sessions.
• Code Review & Debugging using Eclipse.
• Provided extensive pre-delivery support by bug fixing and code reviews and Maintenance.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.

Environment: Java, J2EE, JDBC, JSP, HTML, Java Script, WebLogic 8.1, Oracle 9i, Eclipse and Windows XP.