SUMMARY:

• Salesforce.com Certified Developer
• Salesforce.com Certified Administrator
• 4+ years work experience with Salesforce.com platform
• Dreamforce 2011 conference
• Salesforce Higher Summit 2011
• Salesforce Developer and Administrator webinars
• Dev 501 and 401 Course
• Developer and Business Analyst Skill Set
• Extensive experience in SFDC configuration and development including:
• APEX classes
• SOQL queries
• Visualforce pages and components
• Visualforce controllers custom and standard
• APEX triggers
• Interacted with business executives, technical, and non - technical individuals throughout the organization on a regular basis.
• Gathered, analyzed, evaluated and documented business and end-user requirements
• Led a design and development team to architect Salesforce systems solutions for multiple departments within the organization.
• Developed and implemented Visualforce pages, components, and Apex custom controllers for SFDC enhancements including integration points and an ecommerce system.
• Developed and implemented improvement of existing processes using Visualforce and Salesforce business logic.
• Planned and executed unit testing, user acceptance testing, and integration testing.
• Developed and implemented system solutions for customer portal and public facing Salesforce Sites.
• Recommended, documented, developed and implemented Force.com change management, impact analysis and system process changes.
• Held weekly/daily scrums to keep team members current on project status and communicate to stakeholders any identified risks.
• Interfaced and trained end-users in system functionality and system updates.
• Implemented complex Force.com data modeling, process modeling, security application, and reporting structure.
• Handled SFDC production support issues, bug fixes, system design, and verification of efficient and good quality code delivery.
• Worked with Salesforce Premier Support, Support Account Specialists, Customer Success Managers and Salesforce Technical Architects.
• 10+ years of experience in IT industry involved with programming, end-user support, quality analysis, and hardware systems

TECHNICAL SKILLS:

Skills: Apex, SOQL, Visualforce, S - Controls, Salesforce APIs, Eclipse Force.com IDE JAVA, C/C++, SQL, VBA, Visual Basic, HTML, CSS, PHP, HTML5, CSS3, AppMobi SDK JavaScript, AJAX, DNS, DHCP, OSI, VPN, Citrix, Oracle, UML diagramming Windows, UNIX

PROFESSIONAL EXPERIENCE:

Confidential- Tampa, Florida

Salesforce Developer

Responsibilities:

• Developed Apex classes, Visualforce pages, components, Apex controllers, and Apex triggers to handle Opportunities and additional business processes.
• Developed a Application to manage centers and the related classrooms, equipment, labs and sessions.
• Handled documentation, change management and release management.

Confidential - Orlando, Florida

Salesforce Developer

Responsibilities:

• Led a design and development team to architect Salesforce systems solutions for multiple departments within the organization.
• Recommended, documented, developed and implemented Force.com change management, impact analysis and system process changes.
• Developed Apex classes, Visualforce pages, components, Apex controllers, and Apex triggers for complex business and data processing
• Developed flow diagrams, project plans, rollback documentation, and release documentation for SFDC production updates and change management
• Implemented complex Force.com data modeling, process modeling, security application, and reporting structure.
• Handled support,, documentation and design for SFDC sharing settings, org wide default settings, business logic and object models
• Implemented Apex and Visualforce code updates and bug fixes
• Used Force.com IDE, Apex Data Loader, and Force.com Explorer for administration and development for 2 Salesforce Orgs
• Handled roadmap and planning for SFDC orgs
• Maintained data using data de-duping, general data clean-up and scheduled data uploads
• Worked within Course Management Software to resolve student and staff
• Trained and Communicated with employees across all business departments including business executives

Confidential - Phoenix, Arizona

Senior Technical Support Specialist

Responsibilities:

• Monitored and supported servers and software for learning management systems and student attendance monitoring systems
• Created technical documentation, contributed to knowledgebase articles and facilitated sessions for employees on use and resolution of system issues
• Communicated across business departments for fast and efficient resolution of issues.

Confidential - Gainesville, Florida

Technical Consultant

Responsibilities:

• Created proposals and quotes for software and hardware system purchases for small businesses.
• Advised and trained individuals and small businesses on software and everyday practices for securing home and business data.
• Designed, installed, tested and maintained network and computer software and hardware for legal firms, medical practices, and financial institutions
• Interacted with business executives, technical, and non-technical individuals

Confidential - Gainesville, Florida

Technical Assistant

Responsibilities:

• Designed, documented and implemented technical system updates and installations for over 100 desktop systems over 4 branch locations
• Executed employee support and on computer systems
• Maintained company website

Confidential - Gainesville, Florida

Technical Assistant

Responsibilities:

• Executed and documented technical administration for over 200 desktop systems
• Drafted proposals and quotations for software and computer system purchases
• Assisted with PeopleSoft