PROFESSIONAL SUMMARY:

• Certified professional with over 12 years in diversified information technology (IT) related experience inareas including; Customer Relationship Management (CRM); Salesforce Administration; Software Application; End - User Support; Project management. Experience managing complex projects with teams of employees. Strong time management, organizational, and technical skills with ability to work independently and also be a strong team player. Have excellent analytical, troubleshooting and problem solving skills with the ability to communicate in a clear and succinct manner.
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client-Server applications.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C++,,C# Java, J2EE, JSP, Servlets and other Java technologies
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
• Experience in databases such as SQL Server, Oracle and MySQL
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies..
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA,Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow&Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Marketo, SOAP, REST, METADATA API, BULK API

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Languages: Apex, Java, J2EE, HTML, XHTML,XML,CSS,COBOL

Database: DB2,Oracle 8i/9i/10g,MS Access, and MySQL

Mainframe Technologies: COBOL, DB2, CICS, JCL, VSAM and Fileaid

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server / 2008, MVS

Web Related: XML, XSLT, Web Services, SOAP, REST, WSDL, OOP, SOA.

Customization: Outbound Messages, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Google Apps, Sandbox data loading

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Sr. Salesforce Developer/Offshore Coordinator

Responsibilities:

• Involved in various activities of the project, like development meetings, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing businessprocess to salesforce.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Customvalidationrules and Custom formulas.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked with SQL Server management studio to execute complex SQL queries using client and salesforce schema
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, Jquery.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.
• Worked with the UserAcceptanceTesting (UAT) team to help them understanding the functionalities of salesforce.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers),Data Loader,SQL Server Management Studio, HTML, Java Script,Jquery, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows 7.

Confidential, Buffalo Groove IL

Sr. Salesforce Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Integrated the third party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com and developed own WebServices.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on VisualForce Language to develop VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Confidential, Bloomfield, CT

Salesforce Developer

Responsibilities:

• Developed Apex coding which includes Triggers, classes for custom controllers and controller extensions, schedulable apex classes, batch apex etc according to the functional needs of the application.
• Used S-controls for overriding standard button and Tab home pages.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, and custom reports to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish Many to Many relationship among objects.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Confidential

R.F Wimax design and optimization consultant

Responsibilities:

• Responsible for Network design and optimization of more than 100 wimax sites in Perth metropolitan area to ensure best end to end performance.
• RF drives test analysis for shakedown test, SSV test, and cluster test & network performance issues.
• Evaluation of DT log files by using tools like Huawei's Assistant and Probe tools.
• Generate full single site verification report. Matches DT footprint with tool prediction. Recommend changes.
• Analyze in detail UL/DL stationary/drive throughput stationary tests, ping/latency test, inter/intra HO test and single sector coverage test and analyze the RF in the drive area.
• Tune the model after founding coverage discrepancies in some particular clutters.
• Recommend tilt, antenna & azimuth changes to improve the network to meet the KPI’s.
• Generate NBR list and review NBR list during cluster drive drives to improve retain ability and mobility KPI’s
• Recommend parameter changes to control interference and improve throughput
• Implementation of Radio Features like MIMO, HARQ, DBF, S-CAP.
• Identify best candidate in a search ring with the help of planning tool (Planet version 5)
• RF design data analysis, coverage and capacity planning.
• Site caravan with construction team, acquisition team and transmission teams.
• Forecast primary neighbor list with respect to the upcoming sites or with the help RF planning tool.
• Responsible for RF audit, antenna heights, azimuths and tilts.
• Sound theoretical knowledge of Wimax (Specially MAC, PHY layer).

Confidential

Radio frequency design and optimization consultant

Responsibilities:

• Gather, document and translate client business requirements into functional specifications, technical requirements documents.
• Involved in planning UMTS design, prepare RSCP and Ec/Io coverage plots and UMTS site build forms.
• Compare coverage foot prints for different candidates.
• Core area planning, high sites/boomer planning. Antenna selection, compare the GSM and UMTS footprints. Optimize the UMTS coverage by adjusting the electrical tilts and transmit powers.
• Generating NBR list in design tool. Electrical/Mechanical tilts, azimuths, antenna and site height optimization in the design tool.
• Design the new 3G cell sites, issuing the search ring, evaluate the new candidates, do the site survey, select the azimuths and height, review the RF hazards.
• Generate PSC plans of all the new sites and generate NBR list.
• Link Budgets, prediction studies, Monte Carlo simulation and propagation model tuning.
• Complete traffic analysis and design simulations to meet customers design targets and requirements and calibrated propagation models for various morphology/topography.
• Designed the antenna configuration to collocate UMTS/GSM.
• Implementing Duplexers, Diplexers, MCPA and antenna sharing unit solutions to minimize construction work and delivery time.
• Creating RFDS for new 3G sites. Plumbing diagrams creation and auditing. Sweep test review for 3G sites.
• Post launch optimization activities include daily statistics monitoring, troubleshooting poorly performing sites and shoehorning new sites.
• Change parameters and implement other network enhancing features to meet the aggressive KPIs for UMTS network. Troubleshoot Node B alarms; monitor the network to improve KPIs for accessibility, Retainability, mobility.
• Propagation delay & RSSI measurements as part of optimization procedures. Routine pilot pollution, missing neighbor and coverage analysis.
• Worked extensively with admission control parameters and handover parameters in UMTS sites to improve the overall performance of UMTS network.
• Monitor the Network for capacity management (RAB Access), channel element utilization and provide the recommendation for additional T1, RAX and TX boards as per requirement.
• Soft Handoff analysis, down link power, admission ctrl settings. Traffic statistics analysis with various SHO trigger events and threshold fine tuning for optimum Soft/Hard HO performance.
• Working on daily reports to identify and fix the degrading sectors.
• Generate and present full performance report to the customer in terms of accessibility, retainability and mobility.
• Trending all KPI’s of the network. KPI‘s achieved = TCH drop < 2%, Signaling drop < 0.8 %, handover success rate > 98 %, TCH block rate < 2%, SDCCH block rate < 1%
• Going for site visits with the field ops team and suggesting type of antenna changes and azimuth for increasing the performance of the site.
• Analyzing the customer complaints and solving the issues which are Confidential the coverage issue and also giving inputs to the Design team about the issues and planning sites to meet the customer satisfaction.
• Changing the neighbor’s data parameters for fast handovers and slow handovers to target cell.

Confidential

RF optimization consultant

Responsibilities:

• Worked on Confidential Punjab project of swap, optimization and coverage and capacity addition.
• Mapping of Motorola Network Parameter and formulae with Ericsson parameters and formulae.
• Making swap and rehoming plan of Motorola system with Ericsson system.
• Working knowledge of Ericsson BSS features, preferably up to software release R12. Knowledge of how the feature works and the ways to optimize the feature to obtain gains in network performance.
• Used features such as TCC, MAXTA, MCPA and other Ericson parameter to improve coverage and resolved the customer complaints.
• In depth knowledge of Ericsson BSS RF parameters. Experience with tuning of parameters for performance improvement.
• Analysis of BBH reports to remove the congestion and blocking in the network.
• Analysis of call Drop Reports, Handover reports and Health Index report. Check of Call Drops due to
• Various Reasons, Blocking rate, Traffic carried, outgoing/Incoming Handover success and Failure rate, call setup success rate, TCH Drop and signaling drop.
• Trending all KPI’s of the Network. KPI‘s achieved = TCH drop < 2%, Signaling drop < 0.8 %, Handover success rate > 98 %, TCH block rate < 2%, SDCCH block rate < 1%.
• Planning for pre and post drive test plans for swap activities.
• Knowledge of Ericsson RBS hardware RBS 2206/2106/2202/2102 etc., site configuration in the BSC and at the RBS (IDB).
• Capacity calculation for addition on new sites and existing sites, to know required no of radios.
• Making swap plan of sites from one BSC to other to balance the TRx capacity of BSC’s. Plan, schedule and co-ordinate for deployment of BTS on a network basis.
• Knowledge of how the A-bis interface and the organization of Ericsson BSC/TRC.
• Preparation of AT Report and timely submission of AT documents and getting the acceptance done with in the specified timelines.