OBJECTIVE:

• ‘Passion for brilliant verbal/written communications, persuasive presentations,, and meticulous research’
• Ambitious information developer cum technical writer; highly qualified in developing technical instructions and standard operating procedures with exceptional leadership skills to effectively resolve problems in a deadline - driven environment.

SUMMARY:

• 4yrs.9months of experience writing instructions and editing technical documents, including Test Scripts, User Manuals, RFP’s, White Papers, SOPs, PPMs, Presentations, Tutorial and HR documentation
• Extensive experience in providing and guidance along with preparing the material for work groups
• Participated in gathering user requirements, developing functional and non-functional requirements
• Understanding of Instructional Designing Methodologies (ADDIE Process)
• Familiar with all stages of Document Development Life Cycle (DDLC)
• Excel at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly, and subsequently train the employees
• Assume leadership role to train and mentor new analysts and writers to become acclimated with project lifecycle process and systems
• Highly motivated team player with excellent communication, presentation and interpersonal skills, always willing for challenges and oriented towards achieving project quality goals
• Work with cross-functional team, interacted closely with the development teams, product management teams, and testing teams to ensure technical accuracy and completeness
• Strong conceptual thinking, analytical skills with the commitment and discipline to work well as a team player and independently
• Understanding of HTM, XML, UML concepts
• Understanding of CSS (Cascading Style Sheets)
• Create topic based DITA - XML technical materials
• Familiar with all stages of Software Development Life Cycle (SDLC)

TECHNICAL SKILLS:

Documentation Tools: Ixiasoft DITA, Frame maker, Robohelp

Image Manipulation Tools: SnagIT, MS Paint, MS-Visio, Adobe Captivate, Camtasia, Adobe Photoshop

Experienced Tools: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio, MS Publisher

Operating Systems: Windows2000, Windows XP, Windows 10

Languages: C++, Core java

Web Technologies: HTML, XML

Manual Standards: MS Manual Style, Chicago Manual Style, SAP Technical Communications

Other Tools: Epic Editor, Front Page, Markdown Editor

Document Management: Perforce

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Information Developer

Responsibilities:

• Write Test Scripts for S/4 HANA Cloud and On-Premise
• Creating content in the Ixiasoft DITA Content Management System
• Edit documentation
• Quality assurance of documentation deliverables
• Handle publishing and pre-publishing tasks
• Building/Refining technical documentation generated by Developers
• Gather information, and interview subject matter experts
• Ensure consistency across all the documentation with regards to style, terminology and content
• Maintain documentation for further revisions
• Test the Package Guides

Confidential

Technical Writer/Information Developer

Responsibilities:

• Reviewing Request for Proposal (RFP’s) response documents
• Researched, designed and developed product content for proposals, marketing data sheets and presentations using MS Word and MS Publisher
• Create new Templates for RFP’s
• Reviewing White Papers on SOA and IDM
• Editing SOA Manuals
• Edit SOA and IDM documents prepared by respective SME’s
• Evaluate HR Department’s Induction Programs
• Help HR interns with their project documentation
• Conducted courses for new hire orientation
• Prepare Orientation program material for HR Department using MS Power point
• CV Structuring and Formatting
• Conduct Presentations
• Prepare test papers for new fresher hiring

Confidential

Information Developer /Trainer

Responsibilities:

• Write instructions for Standard Operating Procedure (SOP) for an application
• Completing writing assignments according to set standards regarding order, clarity, style and terminology
• Reviewing the instructions
• Recommending revisions or changes in format, content and instructions
• Ensuring correct grammar, punctuation and spellings
• Formatting the content, instructions
• Reviewing Team’s work with respect to client’s set standards
• Preparing Style Sheets for Templates of SOP’s and PPM’s
• Updating Style sheets based on Template’s modifications
• Instruct the new hires on the usage of the Templates
• Instruct SME’s on the usage of the Templates
• Conduct presentations on the usage of style sheets
• Prepared Technical Specification Document and conducted conference calls with SMEs to gather information

Confidential

Content Writer

Responsibilities:

• Write content for Mobile Messaging
• Write content for company’s website
• Write promotional messages
• Recommending revisions or changes in format, content
• Give presentations to the client
• Help HR with the documentation

Confidential

Intern Information Developer/Technical Writer

Responsibilities:

• Write instructions to use the application
• Preparing Administration User Guide
• Reviewing the content
• Recommending revisions or changes in format
• Recommending required changes for content
• Ensuring correct grammar, punctuation and spellings
• Formatting the content

Confidential

Writer/Video Content Editor

Responsibilities:

• Write description for the content that is uploaded
• Write promotional messages for the content
• Review the content
• Recording the video content
• Editing the video content
• Check the quality of video content
• Uploading video content

Confidential

Editor

Responsibilities:

• Review and Format the content
• Prepare UML Diagrams
• Ensuring correct grammar, punctuation and spellings
• Give Presentations