SUMMARY:

• Passionate software professional with five plus years’ experience in Information Technology, Salesforce.com CRM Platform and Apex Technologies. Highly experienced in Salesforce Development using APEX, VisualForce, VisualForce Components, Java script, and Triggers, along with the process of Integration utilizing Web services of both SOAP and REST APIs. Adequate hands on experience with SalesForce Security features such as Profile, Permission Sets, OWD, Role Hierarchy and Sharing Rules. Expertise in development of 3 - Tier/N-Tier Architecture and implementing OOP Paradigm using Waterfall and Agile-Scrum, TDD, Iterative methodologies. Worked with web technologies like Java, Oracle, SQL Server, Microsoft Access, HTML, CSS, jQuery, Ajax.
• Experience in creating custom Objects, custom Fields, custom Tabs, custom Reports, Pick-list, role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Assignment rules, Process builder, report folders, report extractions to various formats, Snapshots, Dashboards, salesforce S2S and Email generation per application requirements.
• Experience on Sales cloud, Service Cloud, Communities. Ample hands on experience on Email to Case, Web to Case, Case Assignment rules, Escalation rules and Entitlement Process.
• Comprehensive experience in Salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integrations.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Adequate hands on experience with bulk data migration and integration using Apex Data Loader.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Informatica Data Loader, and MuleSoft.
• Expertise in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL and various production environments.
• Decent knowledge on mobile applications, such as Salesforce 1 and Salesforce classic.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Excellent work ethics, self-motivated, quick learner and team oriented.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created and analyzed VisualForce pages and made changes to work efficiently in both classic and lightning mode.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the custom application.
• Implemented and Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Assisted in the development Salesforce Lightning Apps, Components, Controllers and Events. Helped
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica Power Center.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on MuleSoft integration and deployment of Mule Components using Ant, Maven, along with building Mule services for integration and connectors.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Visual force Pages, Eclipse 3.4, Apex Data Loader, SOQL, SOSL, Workflows and Approvals, Case management Automation, Sandbox testing.

Force.com: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Databases: SQL server 2000/2005, Oracle 8i/ 10g, Microsoft Access

Programming: C, C++, Java, JQuery, SQL

Web Technologies: JavaScript, HTML, XML, Ajax, CSS

Web Services: SOAP, REST API

ETL tools: Informatica, Data Loader, MuleSoft

Operating Systems: Windows 95/98/2000/XP/2003/Vista

WORK EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Customized integration and data migration of system implementation in various phases of the application using Import Wizard and Data Loader utility.
• Deployed the code developed in the Dev Sandbox to the QA Sandbox and the Production sandbox.
• Worked on email-to-case functionalities to create cases.
• Created service consoles for service agents and customized the view of the console depending on the agent profile.
• Created and worked with static resources to refer the new functionality in the Visualforce pages.
• Worked on changes like new, pending, issue fixing in the existing functionality.
• Continuous Integration with automated continuous unit test runs in DEV, QA, UAT and Production Sandboxes.
• Modified existing integration classes.
• Scripted and performed tests in System Integration Testing and User Acceptence Testing.
• Created and reviewed deliverables, end-user guides, support documentation.
• Working in agile environment to maintain and monitor the progress of the project.

Environment: Force.com platform, Eclipse IDE Plug-in, Custom Objects, Custom Tabs, Apex, Visualforce, Work.com, App Launcher, App Exchange store Builder, Salesforce lightning, Salesforce 1, Auto Rabbit, SVN Tortoise, HPQC, Salesforce Communities.

Confidential, Atlanta, GA

SalesForce Developer

Responsibilities:

• Created Visualforce pages over Bootstrap framework to customize the branding of community.
• Configured the login, single sign-on and self-registration capabilities for the community.
• Implemented Salesforce Knowledge and Chatter answers as FAQ for the community.
• Worked on creating Unmanaged Packages and uploaded them to AppExchange as private app to list those all in an in-house AppExchange.
• Maintained ninety percent code coverage all over the environment while doing deployments to Org instance.
• Worked on email-to-case, web-to-case functionalities to create cases.
• Created service consoles for service agents, customized the view of the console depending on the tier of agents.
• Created assignment rules and various approval processes to implement the business solution.
• Used Chatter files as document sharing location to share files among users and updates those files using versioning concept of chatter.
• Created App Launcher for Salesforce1 using Canvas framework.
• Writing complex business logic using Apex Classes, Triggers, Components and Controller Classes for various functional needs.
• Working in agile environment, using “Agile Accelerator” to maintain and monitor the progress of the project.
• Installed and customized Salesforce apps like “Agile Accelerator” and “App Exchange Store Builder”.
• Created a Surveys app using Salesforce “Click tools”.
• Created various Apex triggers and implemented algorithms like round robin and FCFS in Apex Controllers.
• Customized App Launcher for the new application and customized it to the Salesforce 1 mobile app using Canvas.
• Used CSS, jQuery and Java script to create more attractive and interactive Visualforce pages.

Environment: Force.com platform, Eclipse IDE Plug-in, Custom Objects, Custom Tabs, Apex, Visualforce, Work.com, App Launcher, Bootstrap, App Exchange store Builder, Agile accelerator, Salesforce lightning, Salesforce 1, Salesforce Communities.

Confidential, Hercules, CA

SalesForce Developer

Responsibilities:

• Developed needs analysis document, User Requirement Specification and functional requirement specification documents.
• Maintained organizational hierarchy, created profiles, roles and maintained sharing/security for field-level security, record-level security.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Worked with the QA and development teams to create test data sets which fully exercise data validation and end-to-end system functionality.
• Participated in QA process improvement initiatives and cross-team/company activities.
• Oversaw integration processes using Web Services API and Informatica data loader.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Customized Apps &Fields, Custom Reports, Field help, Custom Formulas, Field History Tracking, Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals.
• Customized Dashboards to track project status and performance of business centers.
• Generated weekly status reports and Ad- hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.
• Extracted the data from salesforce.com application into the external databases for generating large data reports using the Informatica Power Center.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.

Environment: Salesforce.com Platform; Sales cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Eclipse Force.com IDE, Developer Console, Workbench.

Confidential, Salt Lake City, UT

SalesForce Developer/Administrator

Responsibilities:

• Created an application for developing domain naming systems which includes various Implementation stages.
• Developed security model and enhanced sharing settings of the existing production. Increased accessibility to super users and integrated an external database
• Worked on developing various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Release Management involves several integrations before the application is deployed to production.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Involved in embedding the customer support directly into mobile apps, from case management to SOS which has helped our company to provide in-app mobile support with live agent video chat, screen sharing, and on-screen guided assistance.
• Involved in Release management to track the changes between the various environments to make sure there are no clashes when you deploy.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Eclipse IDE, Salesforce.com, Release Management, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, Web Services API, Data Loader, Marketo Tool.

Confidential

SalesForce Developer

Responsibilities:

• Worked with IT Project Managers, Business Analysts, and Senior Software Developers to evaluate project requirements, create technical designs and implement changes within the Salesforce instance.
• Managed configuration, customization, integration and data migration in various phases of system implementation.
• Contributed to software specification, gap analysis, and requirements analysis.
• Developed and refined of proofs-of-concept to confirm requirements.
• Supported user acceptance testing (UAT) and gathered feedback from pre-release testers.
• Performed tasks like Logging, tracking, and managing issues, bugs, and enhancement requests logged in JIRA.
• Participated in software release and post-release activities, including end-user and support (e.g. developing demos).
• Reviewed deliverables, end-user guides, support documentation.

Environment: Salesforce.com platform, Apex, Eclipse IDE, MS Visio 2010, MS Project 2010, SharePoint, MS Office 2010, JAVA, Citrix, JIRA, Windows 7.

Confidential

Junior SalesForce Developer

Responsibilities:

• Participated in cross-functional teams that addressed strategic business issues across departments.
• Worked with the Sales organization on ad hoc reporting & dashboard creation or modifications.
• Worked with the Sales organization on all lead and opportunity related issues.
• Worked with the Marketing organization that managed Campaigns & Leads.
• Maintained the overall Salesforce system configuration.
• Performed org customization of force.com fields, page layouts and custom tabs, objects and applications.
• Setup new users based on Roles and Profiles
• Deactivated Users as requested.

Environment: Salesforce.com, Force.com Platform including Apex Programming Language and Visual force pages, HTML, JavaScript, SOQL and SOSL.