PROFESSIONAL SUMMARY:

• Extensive experience in Salesforce as a developer, administrator, data modelling, implementation.
• Proficient in Configuration and Integration on Salesforce.com, SDLC.
• Experience in creating Profiles, Roles, Permission Sets, OWD’s, Page layouts, Record Types, Reports, and Dashboards as per the Client requirements.
• Experience in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs.
• Experience in creating custom labels, Custom meta datatypes and Custom settings.
• Involved in Business Requirements Gathering, Functional and Technical documents development, Unit Testing, Functional Testing.
• Proficient in FLS and sharing rules at object, field, and record level for different users at different levels of organization.
• Expertise in setting up public Groups and Queues.
• Worked on Live Agents, Omni Channel setup.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
• Implementation knowledge on CTI Integration and Soft phone setup.
• Expertise in the area of Customization, Workflows, Force.com migration tools (Force.Com IDE & Data loader), Visual Flows, Process Builders
• Good Exposure on Apex Classes, Triggers, Visual Force pages, Test Classes.
• Well understanding of programming languages (Apex, Visual force, HTML and CSS).
• Accountable for designing visual force pages using native components.
• Ability to write effective and efficient queries in SOQL and SOSL.
• Experience on Salesforce features like force.com Sites, Sales cloud, Service cloud, Marketing cloud (Pardot, Exact Target), Community cloud and Wave Analytics.
• Good Exposure to JIRA and Rally Tools, Integrated with Salesforce.
• Data Migration tools like Data loader, Import wizard, Informatica Cloud, Jitterbit, Demand Tools.
• Ample experience in API Integrations and App Packaging.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com.
• Expertise in Deployments using Change sets,Force.com IDE.
• Expertise in salesforce Sandboxes and limitations.
• Exposure to Quotes and Products.
• Efficiently fixed the bugs in terms of priority and severity.
• Passion to learn and has good problem solving ability.
• Possess excellent verbal and written communication skills.
• Analyzing the system requirements and client specifications.
• Developing the Application plans as per project specifications and analysis
• Holding interactive sessions with the Clients. Providing application and Support services
• Understanding the complete Software Development Life Cycle.

TECHNICAL SKILLS:

Business Domain: SalesForce CRM, Software Development

Platforms: SalesForce, .NETLanguages: Apex, Javascript, JQuery, C#.NET RDBMS: MS SQL, Postgre SQL

Tools: /IDE: Data Migration Wizard, Force.com Explorer and Data loader, Eclipse, SQL Server 2008, Postgre SQL 11, Informatica Cloud, Pardot, Jitterbit Harmony

T echnologies: Apex, Visual force. Design Methodologies: CSS, HTMLProject Mgmt tools: Portal, Microsoft Word 2007, and Microsoft Excel 2007

PROFESSIONAL EXPERIENCE:

Confidential, Orange, CA

Force.com System Analyst

Responsibilities:

• Created Sales process.
• Created custom objects and custom fields.
• Imported data into objects using dataloader.io.
• Worked closely with business analysts to gather requirements and develop the application.
• Analyzed the requirement and provided business solution.
• Prepared design document based on the requirement analysis.
• Created trigger to provide link to website.
• Created the lightning components, quick actions.
• Setup of Customer community using Community cloud.
• Integrate the systems (Salesforce to MS SQL) using the Jitterbit Harmony Tool.

Environment: Salesforce.com platform, Apex class, Apex triggers, REST API, Web services, Test class.

Confidential, CA

Force.com System Analyst

Responsibilities:

• Created custom objects and custom fields.
• Created REST API classes to expose to P&C website.
• Created trigger to provide link to website.
• Created apex classes to invoke AMS360 API.
• Automated Lead Conversion process.
• Marketing cloud and Pardot implementation.
• The link with automatically login to their website through authentication.
• Worked closely with business analysts to gather requirements and develop the application.

Environment: Salesforce.com platform, Apex class, Apex triggers, REST API, Web services, Test class.

Confidential

Force.com Administrator & Senior Developer

Responsibilities:

• Created objects and schema & designed an effective User interfaces using CSS.
• Provided the role based permissions for visual force pages.
• Created pages using Kendo UI.
• Developed Approval process for tracking model status and maintaining the finance line item for projects.
• Setup of Omni Channel and Live agents.
• Worked closely with business analysts to gather requirements and develop the application.

Environment: Salesforce.com platform, Apex Classes & Triggers, Visual Force Pages, javascript, jQuery, CSS, HTML, Kendo UI.

Confidential

Force.com Administrator & Developer

Responsibilities:

• Implemented enhancements and integrations in existing application for tracking Sales person’s customer visit.
• Developed responsive UI for the existing pages using Bootstrap, HTML5 and Salesforce1 for use in multiple devices.
• Created an App and uploaded into app exchange.

Environment: Salesforce.com platform, Apex Classes & Triggers, Visual Force Pages, Salesforce 1 Integration, javascript, jQuery, CSS, HTML.

Confidential

Force.com Developer

Responsibilities:

• Created VisualForce page to retrieve attendees and send email
• Created API calls to EventBrite API through apex.
• Created workflow to approve the events.
• Customizing the visual force pages with styles
• Created Web Services for API calls.
• Created test classes for the apex classes.

Environment: Salesforce.com platform, Apex Classes & Triggers, Visual Force Pages, EventBrite API, javascript, CSS, HTML.

Confidential

Force.com Developer

Responsibilities:

• Created Visualforce pages with styles.
• Created User Interface using JavaScript for handling expand collapse option and on change events.
• Created Reports and apex classes.
• Created test classes for apex classes.

Environment: Salesforce.com platform, Apex Classes & Triggers, Visual Force Pages, javascript, CSS, HTML.

Confidential

Force.com Developer and Administrator

Responsibilities:

• Customized new objects.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Used Content Object to attach the resume of the candidate
• Created email alert workflow for new requirement assignment, new candidate assignment to a requirement
• Developed and deployed workflows and approval processes.
• Created Approval Process for the candidate approval
• Designed custom apps, custom tabs and validation rules.
• Created custom profiles, roles and configured the permissions based on the hierarchy.
• Customizing the standard page with apex classes, triggers and visual force
• Customizing the visual force pages with styles.
• Integrated JIRA and Rally with salesforce.
• Implemented Communities
• Created and deployed Several Reports using salesforce.com platform.
• Utilized Apex data loader in handling massive amounts of user data.
• Preparing test cases.

Tools: & Technology: Salesforce.com platform, Force.com IDE, Data Loader, Salesforce configuration and development including Apex Classes & Triggers, Visual Force Pages, workflow rules

Confidential

Software Developer

Responsibilities:

• Involved in preparing SRS, User Manual.
• Involved in Change Request and Analysis
• Responsible to prepare unit test cases and perform unit testing.
• Responsible to work in support for providing better OCR quality.