Director Delivery Resume
Eden Prairie, MN
SUMMARY:
- Accomplished IT leader with 20+ years of experience leading IT Programs with focus on Big Data, Data Warehousing, Business Intelligence, Analytics, ERP and MDM. Strong acumen to engage business stakeholders at all levels, develop customer centric strategies and architecture. Focus on standardization, re - use and Agile methodologies to deliver complex engagements with highest level of quality, client satisfaction and predictability. Bring unique combination of Product Engineering and IT expertise to take one-off custom solutions and convert to commercial grade software for broader applicability.
- Led delivery of large-scale DWH, BI, ERP programs and held responsibilities spanning strategy, architecture, business engagement and SDLC phases.
- Strong track record of delivering Data Warehousing and Business Intelligence programs to enable important business initiatives in Health Care and Banking verticals. Few examples include -
- Build industry’s largest Health Care Data Warehouse platform to consolidate Claims, Enrollment, clinical data for more than 30M members.
- An MDM implementation to create a single view of Institutional customer for large multinational bank.
- Creation of Master Data Management tools and services to integrate customer, trading partner data across back-office and front-office systems for clients using Oracle E Business suite.
- Anti - Money laundering system for a large multi-national bank to meet regulatory requirements
- Leading implementation of Data Lake Platform on Big Data and Open Source tech stack. Using framework based approach to rapidly build and deploy across enterprise. Creating patterns for adoption of platform in the right manner and developing hybrid strategies to supplement traditional DWH systems to lower costs and improve SLAs.
- Expert in several Information Management disciplines- Data Architecture, Data Modeling, Data Quality/Governance, MDM and Analytics.
- Extensive experience conceptualizing and building commercial products to address boarder market needs. Applied Product Management and Engineering expertise for converting internally developed solutions/IP to commercial offerings. Incubated new products like - Oracle’s customer data hub, MDM, compliance solutions for Health care exchange market, Provider Data Analytics.
- Deep subject matter expertise in Health Care domain and turning health care and clinical data into insights. Build innovative analytical applications/models for Population Health Management, Risk Adjustment, Payment Integrity, Quality Measurement and Cost/Utilization reporting.
- Immense experience working with clients to assess the current state of their Information Management strategy and develop future state model/roadmaps to enhance business performance through data integration/quality.
- Pre-Sales experience of managing end to end process from opportunity to conversion for selling DWH and BI solutions. Worked on both product and services deals.
- Adept at building and maintaining relationships with key people across the enterprise. Ability to bring fragmented teams together across Business and IT to work collaboratively to ensure projects are successfully delivered.
- Strong Project Management, and excellent analytical/problem-solving and leadership, interpersonal, managerial, collaborative and organizational skills.
- Large scale off-shoring experience including the establishment of new captive off -shore centers and leadership of Global programs for IT and Product Engineering with teams of 100+ people.
TECHNICAL SKILLS:
Technology and Tools: Program Strategy Program Management Solution Architecture and Design Data Warehousing, Business Intelligence Data Architecture, Data Modeling, Data Quality, Databases. Big Data (Hadoop, Apache Hive, Apache Flume, Apache Spark and other open source tools) Health Care Analytics Health Care Payer and Provider Domains Oracle ERP, CRM Oracle RDBMS, Development Tools Master Data Management (MDM) IBM InfoSphere, MDM tools, Data Stage SOA and Web Services Product Strategy Product Life Cycle Management Agile Methodology
PROFESSIONAL EXPERIENCE:
Director Delivery
Confidential - Eden Prairie, MN
Responsibilities:
- Led global teams consisting of Architects, PM, Data Analysts, Developers and QA staff responsible for delivery of multiple DWH and BI programs. Group focused on modernizing the existing systems and creating strategic data assets to meet the information needs of enterprise.
- Managed the delivery of program to build Unified Data Warehouse program (UDW) to migrate 10+ legacy data marts to a newly created Data Warehouse system on Teradata. UDW would hold enrollment, claims, financial and medical data of more than 30M UHC’s members.
- Managed various work streams to build the technical foundation, established efficient processes for sourcing data from more than 100+ source systems and integrating data.
- Defined data standards, common Health Care Data Model and established robust data quality framework.
- Worked on a multi year plan to create parity with legacy data marts and retire them.
- Building Data Lake platform using Hadoop and Open Source tools as a low cost, highly scalable platform for variety of enterprise needs. Data Lakes serves multiple purposes - Repository of raw data for quick sourcing of data, load balancing of heavy duty ETL jobs and enabling advanced analytics, data exploration for data scientist community.
- Member 360 Engagement for integrating customer data across multiple source and create a single member view. Solution encompasses IBM MDM solution to match and identify common identifiers, Talend ETL to transform and link member data to a payer canonical model and serve it up as a enriched XML document in Mark Logic for searching and presentation.
- Transformed the way Data warehouse/Analytics projects are executed and shifted to Agile methodology to better engage with business and improve delivery outcomes.
- Worked with business teams to advocate use of EDW system as a trusted source of data. Advised them on the value of integrated data and how it can enable cross-functional initiatives like STAR Rating, Risk Adjustment, Payment integrity, Measuring quality and performance.
- Led Pre-Sales efforts to commercialize Confidential ’s Data Management, BI solutions. Produced artifacts, architecture, methodology for marketing world class Data Management capabilities supported by consulting and services. Worked on RFPs and created solutions for large deals ($5-100M range).
- Incubated new Analytical products to address emerging needs of Health Care market. Products were developed rapidly using Agile Methodology and implemented at multiple client sites to generate millions of dollars of revenue. Some examples:
- Edge Server Data Submission and Risk Analytics solution to help Payers meet the Affordable Care Act (ACA) compliance requirements.
- Provider Analytics to cater to Hospital systems with multiple HIS and corporate systems. Formulated end-to-end solution blue print to integrate clinical, financial and operational data packaged with pre-build BI reports
Solution Delivery Manager
Confidential
Responsibilities:
- Led a global team to rollout ANZ’s single view of the customer across the Institutional business. Responsibilities included the following:
- Defined the Enterprise strategy and roadmap for Customer Data Integration and evaluated vendors products for MDM.
- Led multiple projects to implement MDM platform using Implemented IBM MDM’s and Infosphere stack and integrate data from more than 15 systems across Institutional and retail businesses.
- Created Data Governance rules and Architecture to ensure there are guidelines and quality controls to accomplish consistent solution across the enterprise.
- Managed core team of designers, architects and Delivery team consisting of vendor resources to execute projects. Setup a COE from scratch to implement processes to deliver new MDM initiatives.
- Worked closely with the Business Stakeholders to educate them on benefits, prepare business cases for investments, and designed various processes for data stewardship and business governance.
- Delivered several large transformation programs tohelp bank modernize the portfolio of its Corporate applications, transition to Shared Services Model and implement global platforms.
- Rollout of PeopleSoft HCM System across 20 countries in Asia Pacific
- Implementation of Financial systems in Indonesia, Cambodia and Vietnam.
- A large professional services transformation program to deploy Talent Management, Portal, Performance, Learning Managementand recruitment Systems.
Practice Head Oracle Apps Practice
Confidential
Responsibilities:
- Practice leader responsible for operations, strategic management of a large group (150+ consultants) and growth of the Oracle practice. Responsible for the management of multiple projects and ensuring delivery as per the agreed SLAs and commitments to clients.
Group Manager
Confidential - Redwood Shores,CA
Responsibilities:
- Led over 30 + team members within global Engineering and Product Management groups in architecture, development, and release of Customer Data Management suite- MDM/DQ and common customer foundation (a.k.a TCA)
- Ensured requirements from over 30 CRM and ERP modules within E Business Suite were catered within TCA. Created capabilities to provide single source of high quality customer data as foundation for enabling data/business integration across E Business Suite.
- Achieved multiple on-time, successful product releases through collaborating with several product teams, educated teams on new features and how to uptake them in their products.
- Served as the key Subject Matter Expert for critical diligence activities as part of partnering and integrating with 3rd-party vendors on MDM/DQ tools.
- Evolved TCA as an independent product that can work without installing E Business Suite and licensed separately. Developed MDM capabilities and an open architecture to allow integration of Customer data from non-Oracle applications within the Enterprise.
- Developed patent winning Data Quality Management technology for customer de-duplication. This is embedded in Oracle E Business suite of products.
Project Lead
Confidential - Redwood Shores,CA
Responsibilities:
- Developed new Budgeting Workbench for Oracle Projects to manage the financial performance through project life cycle. Build a brand new User Interface with intuitive flow, new features and integration with Desktop tool.
- Extended Oracle Projects and Oracle Assets to launch Oracle CRL (Capital Resource Logistics) for the Communications industry. Oracle CRL address the unique needs of Telco and utilities companies to track assets through its life cycle from creation to retirement.
- Created a unique approach/architecture to allow delivering industry specific functionality through extensions to base product thereby making maintenance and upgrades easier.