Summary of Qualifications

• Creative, technical, and results-oriented Business Analyst professional with over 5 years business analysis experience including Requirements gathering, conducting JAD sessions, and documentation, Project Management and Coordination: Workflow analysis, SQL development, web-based applications, banking, pension/investments, and finance-related positions requiring extensive accounting experience with web-based CRM applications using SDLC and other methodologies in Service-Oriented Architecture (SOA)
• Created numerous Functional Business Requirements Documents in widely varied industry spaces including Telecom
• Accomplished with 15+ years outstanding MS-Office skills: Access, Excel, PowerPoint, Visio, & Word
• Increasingly Heavy Technical Writing experience in analysis, require- ments, and reporting

Technical

Operating Systems: Windows current to Windows 7
Software: MS-Office Professional current to 2010 version (Visio, Word, Access, Excel, Project, PowerPoint), MS-Outlook, MS SharePoint
Databases: Air Force Supply System (relational), MS-SQL, Access
Methodologies: AGILE, RAD, UML, Method/1
CRM: EFuels, Siebel, Vantive, TOPS
Focus: Debit/Credit Card Processing; LAN/WAN concepts, Retail applications, Process Improvement, Data and Business Analysis

Professional Experience

Confidential(Georgia)
Business Analyst Aug 2010 – Feb 2012

• Accomplished, with expert-level technical writing skills, development of over four hundred functional and technical business requirements
• Won success for several projects with 27% reduced costs in process definition and improvement across public- and private-sector spaces

Confidential (Atlanta, GA) Jun 2010 – Jul 2010
Business Analyst (Contract) - Confidential

• Researched and accomplished development of fifty business requirements, using Excel & Word on client's 2 web-based ERP applications required to facilitate justification for a future project
• Creatively conducted several virtual requirement interviews and JAD sessions using PowerPoint, with remotely-located SMEs

Confidential (Snellville, GA) Jan 2009 - Feb 2010
(Contactor) Commercial Loan Specialist/Loss Mitigation Specialist

• Professionally assembled several much-needed business process documents to make customer contact/application process more efficient
• Skillfully engaged potential loan applicants to generate interest in company
• Consulted and facilitated on-time application processes to engage nationwide small business owners in business loan applications
• Coordinated with financially-challenged property owners to utilize one of several programs to circumvent a foreclosure via mitigation

Confidential (Atlanta, GA) Mar 2008 – May 2008
Business Systems Analyst (Contract) – Online Credit Card Processing

• Completed on-time and under budget development of 140 Use Cases in Excel for several dozens of complex Business Requirements to create Siebel application as a web-based tool
• Key analyst for requirements definition, JAD sessions, gap-, and risk-analysis tasks involved in development of web-based application
• Delivered much-improved Requirements Analysis-driven Visio diagrams

Confidential (Lawrenceville, GA) Confidential (Atlanta, GA) May 2007 – Mar 2008
As-Needed Technical Analyst (Contract)

• Utilized MS-Word and Excel to manage hardware rollout projects and technical support of web-and LAN-based applications for various southeastern US clients

Confidential, Sandy Springs, GA April 2007
Business Systems Analyst Lead (Contract) – Online Credit/Debit Transaction Processing

• Using Structured Analysis model built in Excel and Visio, prioritized systems analysis and built Use Cases for web application modification project to be completed in SOA environment
• Gathered user requirements in Requirements sessions and documented project requirements and scope in MS-Word

Confidential, Atlanta, GA Feb 2007 – March 2007
Business Analyst (Contract) – Digital Marketing Web Design

• Developed dozens of complex Business Requirements in MS-Word and Excel incorporating a Requirements Priority model based on national implemented to establish and prioritize requirements for client web-based CRM application
• Prepared Business Requirements Document in Word and PowerPoint for client website upgrade in SOA

Confidential, Atlanta, GA Oct 2006
Business Analyst (Contract) – Installation Services Website Enhancement

• Beat intense deadlines to build Business Use Cases with MS-Word and Visio; objectives to enhance corporate website and Siebel CRM application
• Designed process flow diagrams in Visio based on Installation Services business rules and requirements; also conducted JAD sessions

Confidential, Roswell, GA Aug 2004 – Aug 2006
Business Analyst/Property Manager

• Attained extensive client facing skills for projects, budgets, and meetings all documented in MS-Word and Excel
• Diligently employed standard BA practices to complete a construction project on-time and under-budget

Confidential, Alpharetta, GA Feb 2004 – Jul 2004
Business Analyst/Property Manager

• Recommended, prepared, and managed budgets, in MS-Excel, and financial operations for multiple not-for-profit corporations

Confidential, Atlanta, GA Jan 2003 – Jan 2004
Business Analyst/Property Manager

• Used BA skills, based on management-dictated Requirements to ensure successful upgrade of CRM tool and network hardware using Word and Visio

Confidential, Norcross, GA Sep 2000 - Sep 2002
Business Analyst - Project Management & Software development

Appointed to fill Project Manager role for Vectus US’ first implementation for loans and accounts origination; wrote process for, and controlled, Release Management;

• Accomplished skillful, professional completion of all required project documents: Scope, Business Requirements, Functional Specifications
• Two years extensive client-facing role focused in banking industry applications in Rapid Application Deployment arena
• Worked within SOA environment in Banking application implementation project, gathering requirements, conducting JAD sessions, and building use cases
• Volunteered to assume BA/PM roles to plan, analyze and record user requirements in Word and Visio
• Designed and developed a complete retail banking document management system

Confidential, Alpharetta, Georgia Nov 1999 - Jul 2000
Business Analyst – POS Root Cause & Data Analyses, Data Queries
Initiated and managed various detailed analyses and business process improvements; scripted test plans/cases for CRM tool upgrades

• Accomplished thorough A/R Billing project recovering over $425,000 from unbilled invoicing incorporating SQL database data and MS-Excel
• Spearheaded key analysis project, integrating Requirements Model prioritized by management with objective of refining data ownership in MS-Access

MILITARY EXPERIENCE:

Confidential
Systems Analyst/Manager

• Created a Business Continuity process and documentation that significantly reduced customer down-time in war-simulation exercises
• Highly decorated 9+ years in Logistics Systems maintaining relational databases , managing software releases, and developing SQL-like management reports
• Professionally managed annual Fiscal Year accounting close-out projects
• Frequently commended for detailed management analyses and high level of customer care

Education

• Bachelor of Science in Technical Management
• Pursuing a dual major in Computer Science