Executive Summary

• Motivating and empowering team members to meet objectives
• Acumen in small and large business sectors
• Multi site business analysis/project management for product implementation initiatives
• Superior customer management skills
• Providing technology subject matter expertise and ensuring the right solutions are delivered
• Streamlining business processes and contributing to strategic business initiatives
• Familiar with Six Sigma, LEAN, TQM, and CMM
• Certified SCRUM Master

Technical Expertise

Software: Microsoft Project, Microsoft Office, Visio, SharePoint
Systems and Database: Mainframe, Client Server, Microsoft SQL Server, Microsoft Access, Sybase

Professional Experience

Confidential, (June 2010- Present)
Business Analyst-Project Manager

• Facilitation of team and client meetings for requirements JAD sessions, development reviews, and product turnover to UAT
• Communicates and applies project standards by creating standard templates and defining processes
• Develops functional specifications and system design specifications for client engagements
• Manage requirements sessions for launch of new dental product for Cigna account for Billing and Enrollment, Fulfillment, Eligibility, Rates and Renewals
• Manage work assignments for process analyst and business analyst assistant
• Negotiate future functionality for existing and new systems
• Manage requirements for transformation/migration project for existing on line applications to new technical architecture
• Scrum Master for new product launch for Medical Loss Ratio (MLR) application for health care reform- 15 members on the team

Confidential, Oldsmar Fl (April 2009 March 2010)
Professional Services Consultant- Business Analyst

• B2B data integrations for new business development initiatives
• Project Manager for HR- automation: On and Off Boarding- Benefits, Employee Issues
• Document requirements and analysis for software development projects
• Define requirements and implementation roadmap for SharePoint MOSS 2007 research and implement best practices for directory structures and security, workflows, webparts

IT Independent Consultant, Clearwater, FL (June 2005 October 2008
Business Analyst at Confidential,(March 2008 October 2008)

• Internal process analysis, multiple CRM (Talisma) data integrations, workflow and product support
• Requirements, analysis, architecture, and infrastructure for web application development projects
• B2B integration of student information system (Banner) and accounting software (Great Plains)
• Identified opportunities to implement best practices

• Assisted with sales process, project evaluation, and estimation for SOW and RPF creation
• Business process management/analysis for US and International product implementation
• Implemented software for imaging capture and workflow automation utilizing OCR on documents
• Researched SaaS as new service offerings and go to market strategy
• Project Manager for automation of HR activities: Employee Lifecycle
• Product management activities, enhancements, and competitive analysis
• Established best practice process for development, QA and software implementations

• Project Manager in the implementation and integration for a health care EMR on-line records management system within Citrix framework
• Managed multiple implementations of QuickBooks in small business arena for tracking and reporting of financial information, inventory, and customer management; provided user training

Confidential,Bradenton, FL (February 2005 May 2005)
Business Process Manager

• Managed 6 business analysts, 2 QA analysts, and 2 product support staff
• Initiated best practices for Change Management procedures within the Change Review Board
• Project Manager for Business Intelligence (BI); identified KPI’s for system with vendor
• Managed department budget, negotiation, and administration of vendor contracts
• Formed PMO, implemented best practices, developed MS Project templates
• Project Manager to expand the use of MS SharePoint for content, publishing, user group, managing projects, change control, and enterprise asset management activities
• Developed best practices of QA activities for repeatable and portable processes

Guest Services Team Lead

• Managed staff of 20 cashiers and 4 guest services employees
• Increased customer enrollment by 50% as part of Instant Credit program corporate initiative
• Implemented staff management activities to increase sales
• Submitted several retail checkout software product/process improvement instances to IT

Director of Business Development

• Expanded use of QuickBooks product to maximize product usage and gain data integrity
• Created A/R policy that reduced A/R by $150,000.00 within 30 days
• Identified negative sales cycles and new sales channels on the internet for service work
• Wrote Service Level Agreement (SLA) that minimized company’s liability
• Implemented in-house payroll system that ensured cost containment and streamlined processes
• Managed daily A/R, A/P, invoicing, payroll, cash flow, and human resource activities
• Created HR policies pertaining to Company SOP’s

Software Development Lead

• Project Manager to analyze existing contracts; negotiated contractual savings over 1 million dollars for cost containment on MVS platform in less than 9 months for Q1-Q3, FY02
• Managed vendor relationship and Software Asset Management (SAM) process for SAS, business objects, Informatica, and configuration management software.
• Product Manager for software products and SLAs within ASP business model
• Liaison/Project Manager for multi site software implementations
• Organized multi-location Tech Form, which assisted in the creation of a business case that justified a ROI within 11 months and savings of over $2 million for product replacement of Abend-Aid and other Compuware products on a MVS System 390 Parrell Sysplex operating system
• Managed the collaboration of teams in deployment of products and services

Business Systems Analyst and Project Manager

• Project lead for implementation of client server platform within IT infrastructure; defined best practices and process for deploying Change Management activities
• Business Analyst on multiple MVS and client server products implementation in Operations
• Defined and implemented processes of a Lotus Notes database to meet SW-CMM III compliancy
• Supervisor in Output Distribution of 9 staff
• Project Manager for many projects implementing various products/services in multiple locations
• Project Lead for QA activities: Unit, Integration, System, UAT, Performance and Regression

Education

• Business administration degree

Professional Certification

• Computer Operations Certificate, St. Paul Vo-Tech

Awards

• Malcolm Baldridge Quality Improvement Award, 3M
• Bright Star, Fair Isaac