Proactive, Performance-driven Executive with 18+ years’ progressive expertise in leadership and problem-solving for contract furniture organizations. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities. Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers. Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details. Recognized for consistent success in developing the processes and procedures to streamline operations, increase revenues, and enhance profit performance.

Demonstrated Core Competencies

• Market Analysis
• Financial Analysis
• Team Leadership
• Business Analysis
• Project Management
• Sales Forecasting
• Staff Management
• Change Management
• Strategic Planning
• Regulatory Compliance
• Process Improvement
• Operational Streamlining

PROFESSIONAL EXPERIENCE

Confidential, Lakewood, CO 2003 Present
Office Liquidators is the largest used office furniture retailer in Colorado, and employs more than 50 employees and fills a 53,000 square-foot showroom with used, new, and refurbished office furniture.

VICE PRESIDENT/DIRECTOR OF OPERATIONS
Recruited by the President to direct and integrate three disparate operations: Retail, Contract, and the Remanufacturing Departments. Managed all day-to-day operations including supervising employees, sales, design, administrative, operations, and accounting. Concurrent responsibility for identifying, evaluating, and implementing new revenue streams such as furniture rental, flooring systems, and Web sales.

Worked in close collaboration with Web Designer managing three Web sites and two on-line shopping carts with more than 25,000 SKUs each. Accountable for providing leadership to 2 direct reports, including 1 Distribution Manager and 1 Purchasing Clerk, with dotted-line responsibility to 14 indirect reports.

• Played a major role in developing and managing the interface for the site ww.planetofficefurniture.com which generates $60,000 revenue per month and peaks at $110,000, while simultaneously coordinating and directing SEO optimization for all three sites.
• Implemented and launched a business operating software using Microsoft Access to improve processing, lead times, and customer satisfaction while reducing administrative personnel costs.
• Orchestrated move and consolidation efforts of the Remanufacturing Center, from a separate standalone operation, to a corporate headquarters location.
• Attracted, hired, and retained a loyal, action-oriented delivery staff, and employed one of the best delivery, installation teams in the city.

Confidential, Dallas, TX 2000 2003
Furniture For Business is an independent, woman-owned and operated, HUB certified, commercial furniture dealer.

VICE PRESIDENT/OPERATIONS MANAGER
Brought onboard to lead the sales, design, operations, and IT functions for a small-contract office furniture dealer, selling Allsteel as its primary product, and generating between $8M to $10M in annual revenues.

VICE PRESIDENT/OPERATIONS MANAGER

• Using Microsoft Access, conceptualized, created, and launched the RealThing©, saving FFB approximately $70K for the cost of software and training.
• As a result of software implementation, reduced the number of order-entry employees and saved more than $100k annually. Also, decreased order-entry errors and saved more than $75K each year.
• Using Microsoft Access implemented EDI with major manufacturers and revamped the order clarification reports, transforming the process form the typical 40% rejection rate to a zero rate over a 10-month period.
• Worked to identify and implement methods to enhance optimization during a significant market downtown in the contract furniture industry.
• Transformed FFB into a technology-driven leader by designing, developing, and implementing a fully capable EDI business operating system.
• Captured 180% bookings revenue increase in the same year with a primary manufacturer.

Confidential,Dallas, TX 1995 2000
A nationally recognized leader in providing “total office solutions” to meet evolving workplace needs in corporate, educational, and healthcare environments.

GENERAL MANAGER
Led the Forth Worth and Remanufacturing Divisions for the largest, independent, contract furniture dealer in the nation. Held accountable for $7M in revenues for the Dallas division. Directed 6 direct reports in Fort Worth, and 25 to 40 employees in the Remanufacturing Division. Reported directly to the President.

• In less than three months, using Microsoft Access, conceived, wrote, and launched a business operating system, enabling order entry within 24 hours and production completion within three to four weeks.
• Guided efficiency improvements initiatives throughout various shops, streamlining warehouse, paint, wood, upholstery, and shipping.
• Reversed and repositioned the Remanufacturing Division from last place to 1st place in less than one year, with the same best-in-class processes and software programs still in current use.
• Engineered workflow optimization processes to stabilize profitability, combining leadership, technology improvements, and business process reengineering.

EDUCATION:BS, Accounting,

HIGHLIGHT OF CONTINUING PROFESSIONAL TRAINING:

• DDI Interaction Management
• Steelcase The Sales Relationship; Sales Management

AWARDS

Best of Marketing Award, Cort Furniture
Best of Philly Award, Philadelphia Magazine