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Business Analyst Resume

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Berkley Heights, NJ

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OBJECTIVE: I am seeking a position in a company where I can use my experience as a training
coordinator/business analyst for the benefit of the company.

EXPERIENCE:
June 2009 – October 2011 Confidential,Berkley Heights, NJ
Training Coordinator - Business Analyst

  • Developed training Matrices based on specific business area
  • Designed new training curriculum for business areas.
  • Created curriculum naming and coding conventions, along with curriculum templates using "best practices"
  • Adjusted project scope if necessary along with budget, analysis of current state of training,
  • Managed elearning course migration team with 4 direct reports
  • Supported global departments in a training capacity - Clinical Research, Clinical Operations, Regulatory, and Pharmacovigilance, Pharmaceutical Sciences
  • Data entry of training records into various excel spreadsheets
  • Merged training information and generated reports from various spreadsheets
  • Data entry of training attendance records and class rosters
  • Acted as learning management systems (LMS) Administrator
    • Analyzed data entered into LMS
    • Data migration from SABA to Plateau
    • LMS maintenance for new and terminated employees
    • LMS course postings
  • Administrative duties pertaining to training materials for classroom (ILT) training including:
    • Reserved classroom location
    • Ordered class materials
    • Coordinated delivery of materials to trainer & location
    • Prepared ILT classroom and greeted students
  • Created MS Excel spreadsheet formulas to generate aggregate reports
  • Maintained training matrices
  • Created On-line read & acknowledge courses (elearning)
  • Instructed new hires and current employees on department role responsibilities
  • Mentored co-workers
  • Coordinated and distributed training announcements

August 2007 – January 2009 Confidential,Morristown, NJ
Training Coordinator

  • Coordinate training at Honeywell Learning Administration, supporting company-wide learning curriculum.
  • Assist the Training Planners in achieving seamless course fulfillment.
  • Manage courses within Learning Management System (LMS), Honeywell’s electronic database that launches global e-learning and course delivery.
  • Diligently track enrollment status and update employee training records in the LMS.
  • Follow a $2.8M budget. Receive and reconcile invoices; monitor accruals; maintain data entry of all financial activity.
  • Critical follow through and data continuance with finance to ensure proper disbursements to participants, vendors, facilities and the instructors.
  • Streamline old processes that were outdated.

August 2006 - June 2007 Confidential,Rochester, NY
Guest Service Manager

  • Guest Service evening manager; maintained check-in/out process of guests and hotel patrons.
  • Provided customer support in a fast paced environment to patrons and on-site business conferences.
  • Assisted in coordination and setup of conferences and special events.
  • Proven ability to maintain a calm demeanor under pressure while managing unexpectedly or complicated changing customer demands.

January 2005 – July 2006 Confidential,Plainview, NY
Demonstration Specialist

  • Handled full responsibility of food demonstrations by ordering and making the food as well as scheduling and preparing displays.
  • Excelled in the area of retail customer service; named employee of the month.
  • Assisted with monitoring inventory and developing work schedules.

2003 – 2004 Confidential,Melville, NY
Intern—Administrative Assistant

  • Effective communicator on all levels of colleagues and vendors including extensive phone and email communications for four (4) business sects of the college business: Provost, Registrar, Business Center and Financial Aid Offices.
  • Managed calendars for each of the 4 business sectors.

EDUCATION:
Associates Degree, Business Administration

SKILLS:
Software:

  • MS Word, Excel, PowerPoint, Access, FrontPage, Outlook
  • MS Windows 95, 97, 2000, XP
  • Linux
  • Saba LMS
  • Siebel
  • Oracle /Crystal Reports
  • SabaPublisher/Lectora
  • Winzip
  • Internet Explorer
  • FireFox
  • Google Chrome

Soft Skill:

    • Excellent time management skills
    • People management skills
    • Well-organized
    • Detail oriented

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