SKILLS

Primavera

Business & Financial Analysis

Work Break Down

MS Project

Project Management

Use Case Documentation

Word/ReqPro

Communication/Effective writing

Work Flow

FileNet

Leadership

Data Flow

Visio

Problem Solving

RUP/Use Case Models

Rational Rose/UML Studio

Strategic Planning

Business Intelligence

ClearQuest

Information/Research

Business Process Models/Wire Frames

IDEFO/Visio

Time Management

Data Base Admin

MS Access

Practical Creativity

Intranet Development

Front Page Editor

Data Base Analysis

TOAD for Oracle

Collaboration

Share Point/Adobe

Methodology

ITIL-SDLC/RUP

OVERVIEW

As a consulting resource for IBM, Cap Gemini,…for the past twelve years, I have worked as a Software/Hardware Analyst/Designer, Project Manager, and System Administrator using my skills on MM$ enterprise development, infrastructure, and upgrade projects related to: ERP, Re-engineering process improvement, B2B/B2C Web , POS, EDI, Call Center/CRM and Sales Force Automation...
During my history, I have led groups/ coordinated off-shore teams, and steered projects for software development and implementation, in a variety of sectors including: Telecomm, Utilities, Banking, Logistics, Manufacturing…for giants such as (Bellsouth, Duke Energy, US Bank, H-P, Cingular Wireless, Cox Enterprises, )during which time, I have gained soft skills in corporate diversity, negotiations, and communications, as well numerous hard skills as outlined in the following:

EXPERIENCE

Team Lead Business Systems Analyst- Confidential,
Atlanta, GA (02/09 – 05/09)
Led efforts for a multiple line of business (Mortgage, Commercial Real Estate, Wealth & Investment…) system upgrade and process improvement to existing system, Primavera 5 (P5) to P6, used for Project Management, Portfolio Analysis, Resource Analysis, Method and Work Flow
*Assessed system (Portfolio Analyzer, Dashboards, Project Management, Work Flow) and all
components to understand current use of existing tool
*Worked with PMO to determine Scope of project
*Reviewed and contributed to WBS
*Assessed AS-IS processes and application
*Performed GAP analysis
*Created Business Process models
*Created documentation in compliance with SOX
*Studied business across multiple lines to determine needs and gather requirements for upgrade
*Worked with Lines of Business during JAD/JAR sessions to determine business requirements
*Documented business requirements & business rules and acceptance criteria
*Responsible for Systems Requirements documentation
*Drafted Peer Review documentation
*Drafted Training Scope documentation
*Responsible for Traceability Matrix
*Wrote high level Test Requirements
*Responsible for documenting Gaps Analysis
*Created Training Scope documentation
*Performed Impact Analysis for processes, jobs, reports, work flow

Sr. Business Analyst, Technical Role- Confidential,
Alpharetta, GA (11/07 – 3/08)
Upon performing technical assessment of US Customs Brokerage application to determine if problem was intrinsic to database, I pinpointed location of problem, determined nature of problem, and wrote functional specification for developers to use as a guide for recoding.
*Created queries
*Assessed data base using TOAD for Oracle
*Assessed code using Ultra Edit
*Determined Root Cause of problem
*Created Technical Requirements documents for Developers
*Liaison with Developers and users for problem resolution
*Recorded SDLC processes in Team Track
*Created reports in Excel for management

Sr. Business & Systems Analyst- Confidential,
Atlanta, GA (12/05 –07/07)
I served as Senior Lead Analyst for multiple business units for enterprise implementation of Asset Management System, MAXIMO. Additionally, provided systems and business analysis for development of enterprise software
*Performed complex business process analysis of business and systems for data warehouse
*Held JAD sessions to assess business and gather requirements
*Created Business Process models for AS-IS, FUTURE, and overlap
*Documented systems changes
*Wrote technical and business requirements; Business and Systems Use Case documents
*Provided leadership and mentoring to new analysts
*Provided recommendations that impact business results
*Wrote Business Case
*Identified processes for improvement by detecting and analyzing gaps between current
processes and desired state
* Gathered requirements for business intelligence; Business Objects
*Resolved day-to-day needs of business units with focus on analyzing processes and
Sub-processes, analyzing problems and suggesting solutions
*Made recommendations for Work Breakdown Structure (WBS)
*Created Data Flow Diagrams, Use Case documents, and other artifacts

Sr. IT Manager- Confidential,
Alpharetta, GA (09/03 to 3/05)
Team Lead for Business Process Design, CASE tools (Rational) implementation, and B2B systems/application design. While responsible for three types of work: Business Analysis, System Administration, and Project Management, I worked with business and developers to ensure functional and technical specifications were met on a variety of project for B2B and B2C applications related to CRM (Customer Relationship Management), POS (Point of Sale) Credit and Billing
Business & Systems Analyst
* Gathered and researched client needs
*Performed business process analysis: SQL/Oracle databases and mainframe
existing documentation…
* Created artifacts Use Case models, Sequence Diagrams, etc
* Mentored group of analysts in Business Process analysis and modeling, and Data Flow Design
* Developed and initiated plan for achieving CM (Capability Maturity- CMModel)
* Created plan which included measurement system for Function Point analysis
* Led deployment and implementation of Rational tools suite (Clear Quest/Case, ReqPro,
Rational Rose following RUP (Rational Unified Process)
* Created models of client business systems and business processes for database/application
* Wrote documentation for application design including Use Case, Vision, Software
Requirement, Test Plans
* Conducted UA testing of enhanced application
* Performed Project Management functions as back up to PM as needed
* Worked with architecture/database team to determine application design
* Worked with business groups and SME\'s to flush out business requirements
* Liaison between client and design team
* Mentor to upper business management re: understand design process
Project Manager
Managed network and software projects that required quick fix for continued success of revenue streams
* Conducted daily conference calls with network operations group of 15 - 20 team members
* Managed issues, risks, action items
* Drafted documentation relevant to project
* Escalated issues as needed
* Coordinated resources
* Deployed and implemented new software tools across multiple servers for group of 100+ users.
* Wrote and implemented policy and processes
*Tracked project time line and resources in MS Project following SDLC and PMBOK
System Administrator
*Assessed main frame (Unix) for installation related to implementation of Client Server enterprise applications
*Created usage flow model
*Created policies and procedures related to Client/Server model
*Trained in Unix for commands related to new system
* Responsible for 100+ end users license distribution and maintenance
* Responsible for end user training coordination for Clear Quest, Rational Rose, and Clear
Case
* Responsible for trouble shooting data base applications and application enhancements

Senior Workflow & Business Systems Analyst, Confidential,
Cincinnati, OH (06/02 - 12/02)
Fulfilled dual role as Mentor to business line/Lead Work Flow Analyst on high profile software application development projects for 8th largest banking organization in the nation:
* Assessed enterprise systems for portal and data flow for TIBCO tool
* Analyzed SQL, Oracle, & Access data bases, connectivity; Direct Connect (FTP, HTTP),
enterprise data warehouse (Oracle), Main Frame (HOGAN), and other peripheral systems
(SQL, Access) to understand Data and Work Flow
* Create Technical Design Documents for enterprise applications
* Held JAD sessions
* Mentored Business Line
*Created SOW, Use Case composition, Business Rules, business processes
* Reviewed Use Case Specifications, SOW, Functional Requirements
* Created Business Process \'AS-IS\' and \'FUTURE\' models
* Created Logic and Physical Data Flow, Work Flow models in Visio
* Mapped data from hard systems to business processes
* Gathered Functional Requirements
* Performed Gap Analysis for application development
* Liaison to Application and Data Base Developers and Architects

Senior Business Systems Analyst, Confidential,
Louisville, KY (09/01 - 11/01)
Worked for automotive retail Software Company performing analysis for a $30 MM project consisting of a complex system including Oracle database for a data warehouse, several peripheral applications written in Java, VB, with Brio Reporting tool interfaced to a custom CRM application.
*Gathered business requirements from SME(s) for purpose of elicitation, business patterns,
Instantiations
*Designed data flow diagrams using Visio for data mapping and models
*Analyzed entity relationships in ERwin data models accessing for primary key and redundancy
*Wrote functional specifications including scope, narrative, constraints, and dependencies
*Wrote technical specifications consisting of data model table selection, definitions, and
instructions using psuedocode,

Complex Systems Analyst, Confidential,Atlanta, GA (11/00 - 04/01)
Working with team, I developed business requirements using the Rational Unified Process (RRose) and OO analysis. Was promoted to analyze complex system including: data flows, data mapping, data systems communication rules for a data warehouse, ( set-up to receive information converted from a Legacy Main Frame, IVR, Internet, CICS, Client/Server environment and several sub-systems to an Oracle platform). Consulted with senior management and made recommendations for design of new system linked to imaging and workflow systems.
*Gathered business requirements from SME(s)
*Used Rational Rose and RUP to design sequence diagrams
*Held JAD sessions with business managers
*Designed \'AS IS\' model of business processes
*Assessed systems architecture for faulty communication
*Made recommendations for communication infrastructure
*Analyzed Data Flows
*Liaison with Systems Architect & Data Architects
*Made recommendations for changes to complex system
*Set-up processes for business/system rules for communications and migration to new platform
*Mapped AS IS model to Data Flows
*Analyzed applications, systems, and sub-systems for data, inputs/outputs and connectivity
* Performed Gap Analysis of software design

Business Systems Analyst and Software Designer, Confidential,
Atlanta, GA (04/00 - 11/00)
Team Lead for development processes of a 3MM File NET ICR/OCR system that consisted of record archives on HP Juke Box and Oracle 8.i database with a VB front end, HTML and Java back end for Web environment.
*Held JAD sessions
*Conducted business analysis
* Wrote Business and Systems requirements documents
*Developed business rules
*Developed Business Use Case models; Class models, Activity Diagrams…
*Assessed Oracle database for redundancy of classes, determined primary key, assessed for
improved normalization
*Wrote Use Case descriptions
*Wrote scenarios for development of screen traversing and navigation
*Designed screen navigation and sourced both dynamic/static tables
*Liaison to senior management and executives
*Designed \'Future\' model of system using IDEFO
*Workflow development for electronic system
* Mapped work flow and auto processes converted from manual processes

EDUCATION

BAIS degree

OPERATION SYSTEMS DATABASE & PLATFORMS

Windows XP Professional/XP/XP Home/ME/00 Microsoft, Novell, Oracle, SQL, OS400, UNIX