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Business Services Analyst Resume

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Pennington, NJ

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PROFILE

Information Technology Application Analyst with 3 plus years of experience as technical support and 2 years in Pharmaceutical industry, specializing in the dossier authoring and publishing space; Electronic Common Technical submission, familiar with the 21 CFR Part 11. Possessing strong technical analysis and problem-solving skills; and emphasizing reliability, adaptability, independence and teamwork.

EXPERIENCE

September 2010 - Present

Confidential
Business Services Analyst/Consultant

Pennington, NJ

  • User Profile Administrator/ Production of Research Information and Submission Management.
  • Works with Documentum in regards to deal with troubleshooting issues and User Access Rights.
  • Maintaining user profiles procedures and training using Plateau.
  • Automated manually run User Account Review using BMS internal service provided team.
  • Responsible for User Access Review feeds and making the necessary compliant changes to the system.
  • Ensure that internal standards including Standard Operating Procedures, guidance documents, and policies throughout the lifecycle of the submission are followed.
  • Streamlined process, saving approximately 75% of time during account management.
  • Possesses the writes to administer and maintain LDAP mail groups.
  • Problem solving in Documentum Desktop Client,Custom Documentum application for publishing and review of regulatory submissions(CARA),Document Management, CoreDossier, Microsoft Word, Excel, Custom Word templates and macros, ISIToolBox, Business processes and other applications for end users supported by Tier 1 Help Desk.
  • Manage issue tracking and escalation to Tier 3 and vendor support.
  • Experience in updating Model Document and hand on experience in Word Macro (Core Template).
  • Created and maintained a reference document with all issues and their associated resolutions.
  • Executed performance testing for eCTD publishing application.
  • Hands-on experience on remotely log into user system and resolve issue under decided SLA timeframe. Problem solving in Trackwise Global Quality Regulatory Compliance System.
  • Knowledge of querying in DQL and API calls using Workspace, Samson, and Documentum Administrator.
  • Liaison between software vendors and business side reporting and managing defects, enhancements, testing, and deployment schedules.
  • Implement solutions for regulatory publishing and eCTD submissions software including NDA, eBLA, IND and CMC.
  • Provide document authoring and publishing expertise including MS Word templates and XML style guides.
  • Did System testing for BMS custom build macro of Microsoft word and replacement of Core Dossier server to LES server in HPQC.
February 2008 - August 2008

Confidential
Information Technology Intern

Basking Ridge, NJ

  • Worked as a technical support Analyst for internal clients of Verizon Support Operations
  • Maintained and updated Verizon's internal website.
  • Did Analysis on Verizon's small business unit, created a prototype in Visio and gave solutions according to latest technology. Was actively involved in initial development and network modeling, analysis, and planning of their upcoming internal website
  • Maintaining user access review.
  • Worked with Load Runner for Quality check of upcoming internal website
  • Gave many presentations using PowerPoint.

May 2006 - November 2006

Confidential
Customer Service Representative II

Pine Brook, NJ

  • Handled calls from customers and assisted with resolving their account and/or billing concerns
  • Made programming changes per customer requests.
  • Maintained high level of quality assurance throughout work period.
  • Displayed excellent oral and written communication skills

July 2004 - January 2005

Confidential
Software Engineer

Ahmedabad, India

  • Created examination management system software - Software provided information related to seating arrangement of students, supervisor allocation and schedules before, during and after examinations. Front-End:- Visual Basic and Back-End:- Access, Crystal Reports
  • Gathered requirements from the regional registrar of the school and then implemented it.

October 2003 - April 2004

Confidential
Software Engineer

Ahmedabad, India

  • Created Online Exam System software using C, C++ and Microsoft Software
  • Directly dealt with the users and resolved their queries regarding software
  • Front-End:- Visual Basic and Back-End:- Access and Crystal Reports

SKILLS

  • C, C++, JAVA
  • DataBase- SQL
  • HTML
  • Microsoft Office
  • Documentum Desktop Client
  • Crystal Reports
  • Mercury Tool- HPQC- Testing Tool
  • Visual Basic 6.0
  • Trackwise
  • eCTD- Electronic Common Technical Document
  • Labeling System
  • Global Regulatory Submission
  • ISI ToolBox
  • Liquent S-Cube
EDUCATION

Bachelor of Science, Computer Science
Bachelor of Science, Information Technology

RESIDENCE STATUS

Citizen of Unites States of America.

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